3.6(43 ratings)· Eagle Pass average: 4.3
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An automated summary of family reviews and public information. Not verified by MyLivingChoice; confirm services, staffing and pricing with the community.
Reviews of La Hacienda De Paz are sharply divided: some families and outside providers praise the physical therapy team and caring staff, while others describe serious lapses in basic hygiene care and a scabies exposure incident. The facility is a fairly new, well-maintained building licensed for skilled nursing and long-term care in Eagle Pass.
AI-generated from reviews and community data.
La Hacienda De Paz Rehabilitation and Care Center is a senior living community in Eagle Pass, Texas offering Skilled Nursing / Long Term Care. Amenities include Housekeeping, Laundry Service and Emergency Call System. Families rate it 3.6 out of 5 across 43 reviews.
La Hacienda De Paz Rehabilitation and Care Center is a skilled nursing and long-term care community in Eagle Pass, Texas, licensed for up to 104 residents. Run by a hospital district, the facility is Medicare and Medicaid certified and offers 24-hour staffing, on-site nursing, medication management, dietary accommodations, housekeeping, laundry service, and wheelchair accessibility.
Reviews of the facility are sharply divided. Some families report positive experiences with staff attentiveness and professional care, including one reviewer whose mother received excellent attention for her Alzheimer's needs after a year of residence. Others describe significant concerns around responsiveness to care requests, patient hygiene, and staff professionalism, with multiple reviewers reporting long delays in responding to requests for basic assistance and complaints about phone accessibility. The facility carries a 2 of 5 CMS overall star rating.
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Help Me Choose3.6overall · 43 ratings combined
3.6★ on Google (43)
Jeanette Edwards
May 2026
My husband was in La Hacienda de Paz, after a fall, for physical therapy. The physical therapists are awesome, very caring and really wanted to help get him back on his feet. He made great progress. Everyone there was very helpful.
Belinda Morales
Oct 2025
I keep getting phone calls from this place and every time I call back to see what it is they are calling me for the person answering keeps hanging up on me. I gave 1 star based on phone calls not on the facility itself.
Alicia Galvan
Aug 2025
This is from my purview as the provider of dentistry to this beautiful nursing and rehab facility. I had a visit today with my patients. Things in this arena are always very dynamic bc of the daily going ons of caring for these beautiful individuals. Their needs are great and varied. I can honestly say that in my 25 yrs. of being a hospital dentist and a mobile dentist serving nursing facilities, this is one of the best that I have encountered. Today, Connie DON was very perfunct re in her communication with my team about the status of our patients. She also helps out with serving her patients their meals and filling their beverage glasses. Also Connie visits with her patients on the clinic floor and asks them what their needs are for the day as well as offering solutions for their concerns. This is not the norm. She goes above and beyond. Ms. Socorro was an absolute godsend today as she had our pts. meeting their appt. times with me in an extremely kind and effective manner. I like to refer to her kind nature and ability to plug in where she is needed by pts. as “ Un poquito de todo. “ ❤️ Ms. Socorro had a very good energy that is so very caring ❤️ I believe/know that today was a great visit. Thank you LVN Ms. Crystal who facilitated the visit as well. Adon too. I must also mention the gentleman in physical therapy with the salt and pepper hair. I cannot remember his name but he has been a constant during the time that I have been servicing this facility and also plugs in when he can to transport our patients so that my assistants and myself can transport a patient onto our mobile unit for treatment. It really does take a village. Teamwork makes the dream work.
Guadalupe Ramirez
Sep 2024
If I can give less than one star I would.<br>My aunt recently entered this facility and has only gotten worse by the day.<br>I visited one weekend, went and asked to have a nurse come and change the bed sheets and my aunt as she had soiled herself. 10-20-30-40 minutes passed and no one ever showed up to clean her.<br>I go in to check on her every other day and have noticed her clothes are the same.<br>I have brought this up to various people there and have not seen any changes. She is elderly and suffers from a mental illness (she’s not crazy) like night staff makes her out to be, they are unprofessional and speak badly about patients.<br>Please if you love your family DO NOT let these people care for them. We are gonna keep track on what is happening and plan to take her a story to who ever will listen to us, radio or TV news maybe even have other third parties involved if needed . Read the rest of the comments I’m not the only one. They take her hard earned money and can’t change her diaper, pretty sad.
Guadalupe Ramirez
Sep 2024
If I can give less than one star I would. My aunt recently entered this facility and has only gotten worse by the day. I visited one weekend, went and asked to have a nurse come and change the bed sheets and my aunt as she had soiled herself. 10-20-30-40 minutes passed and no one ever showed up to clean her. I go in to check on her every other day and have noticed her clothes are the same. I have brought this up to various people there and have not seen any changes. She is elderly and suffers from a mental illness (she’s not crazy) like night staff makes her out to be, they are unprofessional and speak badly about patients. Please if you love your family DO NOT let these people care for them. We are gonna keep track on what is happening and plan to take her a story to who ever will listen to us, radio or TV news maybe even have other third parties involved if needed . Read the rest of the comments I’m not the only one. They take her hard earned money and can’t change her diaper, pretty sad.
4 inspection visits in the last three years, 27 citations on file. Inspections are conducted by state agencies on behalf of the U.S. Centers for Medicare & Medicaid Services (CMS).
Ensure that the resident and his/her doctor meet face-to-face at all required visits.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Dec 28, 2025
Have approved installation, maintenance and testing program for fire alarm systems.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Dec 13, 2025
Inspect, test, and maintain automatic sprinkler systems.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Dec 14, 2025
Ensure each resident receives an accurate assessment.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Dec 26, 2025
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 16, 2025
Respond appropriately to all alleged violations.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 15, 2025
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 26, 2025
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 18, 2025
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 18, 2025
Provide or obtain laboratory tests/services when ordered and promptly tell the ordering practitioner of the results.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 13, 2025
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 16, 2025
Provide and implement an infection prevention and control program.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 19, 2025
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 15, 2025
Ensure that residents are fully informed and understand their health status, care and treatments.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 14, 2025
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Severity J of L: immediate jeopardy, isolatedFound during a complaint inspectionCorrected Mar 29, 2025
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Jun 13, 2025
Protect each resident from the wrongful use of the resident's belongings or money.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Nov 22, 2024
Provide and implement an infection prevention and control program.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Sep 1, 2024
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Sep 1, 2024
Ensure each resident receives an accurate assessment.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 30, 2024
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 27, 2024
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Aug 1, 2023
Provide and implement an infection prevention and control program.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Aug 11, 2023
Provide care and assistance to perform activities of daily living for any resident who is unable.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Aug 5, 2023
Ensure medication error rates are not 5 percent or greater.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Aug 11, 2023
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 5, 2023
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 11, 2023
Source: CMS Care Compare, public federal data covering certified nursing facilities, refreshed monthly. Citations range from A (least serious) to L (most serious) on the federal scope and severity scale. Most citations are corrected quickly; review the details and ask the community about anything that concerns you.
La Hacienda De Paz Rehabilitation and Care Center offers Skilled Nursing / Long Term Care.
La Hacienda De Paz Rehabilitation and Care Center is located at 3333 Bob Rogers Dr in Eagle Pass, Texas.
La Hacienda De Paz Rehabilitation and Care Center carries a 3.6 out of 5 rating from 43 Google reviews. Reviews of La Hacienda De Paz are sharply divided: some families and outside providers praise the physical therapy team and caring staff, while others describe serious lapses in basic hygiene care and a scabies exposure incident. The facility is a fairly new, well-maintained building licensed for skilled nursing and long-term care in Eagle Pass. Reviews on MyLivingChoice come from families who confirmed a connection to the community and appear with the reviewer's first name and last initial.
La Hacienda De Paz Rehabilitation and Care Center had 4 government inspection visits in the last three years, with 27 citations on file according to CMS Care Compare data. The full history, including what each citation was for and whether it was corrected, is in the inspection section on this page.
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