John Cipriano
Nov 2025
Very disappointed in their service
Quick Facts
What Families Think
Feedback about Joy Home Care is decidedly mixed. Several reviewers describe serious problems with staffing reliability, including aides who fail to show up or arrive underprepared, and multiple reports that caregivers spent scheduled hours on personal phones rather than assisting clients. A smaller number of reviewers rate the service positively, but detail is limited.
The Good
- Overall Google rating of 4.1 across 29 reviews
- At least one reviewer described the service positively
The Bad
- Several reports of aides failing to show up as scheduled
- Multiple complaints about inexperienced or unqualified caregivers sent to clients
- Reports of aides spending shift time on phones instead of providing care
- One reviewer said they had to threaten to cancel the contract to get service
AI-generated from reviews and community data.
About Joy Home Care
Joy Home Care is a home health and hospice community in Providence, Rhode Island.
Families rate Joy Home Care 4.1 out of 5 based on 29 Google reviews.
Contact the community directly to ask about availability, pricing, and tours, or browse the photos and reviews here to see if it could be the right fit for your family.
Types of Care
Home Health and Hospice
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Help Me ChooseReviews
4.1overall · 29 ratings combined
4.1★ on Google (29)
Govind Chauchan
Jul 2025
Good bast
Julie Brindamour
Feb 2023
I would not recommend this company. It took months to get an aid. After 2 weeks I was canceling the contract and 45 min after calling they sent an aid (call BS) she came for only 3 of the 5 hours sent for. Washed the dishes, swept the floor but left it near the trash can, sat in her car for 45 min, and left never to come back. The company tried to call her and they said she never answered them. The next one came for the scheduled 5 hours. She washed the clothes, washed the dishes and ran an errand. The rest of the time she sat on the stairs on her phone. STAY AWAY FROM THEM.
Andrew Belford
Jan 2023
Take on contracts when they dont have the staff. When the CNAs do come they do very little playing on there phones in 5 hours all that was done was a few dishes and made the bed and run to the store. I would not trust them They will not show up unless you call and threaten to cancel the contract then they will show up and be useless
Reading by Renay
Aug 2020
They sent me a 17-year-old that has no experience I am a 49-year-old amputee that’s in a mobile wheelchair that does not leave the house I need a CNA that has a car that runs errands that knows how to make a bed that knows how to cook and clean that’s not what I got I’m very particular about showers and cleaning
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