1015 Wesley Drive
3.6(13 ratings)
CMS Care Compare
An automated summary of family reviews and public information. Not verified by MyLivingChoice; confirm services, staffing and pricing with the community.
Reviews for Jackson Ridge are mixed: some families praise friendly staff and clear communication about care, while others report serious concerns about staffing levels affecting resident dignity and a troubling management interaction. With only 13 Google reviews and a 3.6 rating, the picture is thin but not uniformly positive.
AI-generated from reviews and community data.
Jackson Ridge Healthcare Center (formerly Crestridge Care Center) is a senior living community in Maquoketa, Iowa offering Skilled Nursing / Long Term Care. Families rate it 3.6 out of 5 across 13 reviews.
Jackson Ridge Healthcare Center is a skilled nursing facility in Maquoketa, Iowa, offering memory care, rehabilitation, and long-term care support. The community features two secure memory support wings specifically tailored for residents with Alzheimer's disease and other forms of dementia, including one wing reserved for men.
The facility is staffed 24/7 by Registered Nurses, LPNs, and certified nursing assistants, maintaining a high staff-to-resident ratio to ensure personalized attention and consistent care. Jackson Ridge provides on-site lab services and physician visits to minimize unnecessary hospital trips, along with financial guidance to help families navigate Medicare, Medicaid, and insurance options. The community emphasizes partnerships with area hospitals and physicians for seamless continuity of care.
Residents live in private and semi-private rooms that open into sun-filled lounges. Daily programs and gentle routines are designed to help residents feel purposeful and connected. The facility offers fresh, home-cooked meals balanced with nutrition and familiar favorites, and maintains flexible visiting hours with accommodations for special occasions.
The community serves families from Maquoketa and nearby towns including Bellevue, Preston, DeWitt, Dubuque, and Davenport. Jackson Ridge operates as a locally managed center with staff members who have been part of the team for years, building consistency and familiarity for residents and families. The facility features safety-focused design throughout its halls and grounds, with features like gardens and common spaces designed to enhance comfort and independence.
Tell us what you're looking for and we'll match you with communities that fit. Free for families.
Help Me Choose3.6overall · 13 ratings combined
3.6★ on Google (13)
Mary Jayne Good
Oct 2025
They don’t treat residence with dignity and claim that they can’t do stuff because they are understaffed. I understand being understaffed, but telling someone to shit Their diaper instead of giving them a bed pan or a commode is ridiculous and disgusting behavior
marilyn dean
Sep 2024
Dear Friends have just moved in and are settling in well. Your staff was friendly and helpful and we are so thankful for you.
Mary Bailey
Jul 2024
There were issues when I arrived which were addressed immediately by staff and especially Michelle.
Kari Rink
Mar 2024
The staff is very good at letting us know any changes in my dad’s care. We haven’t been there very long but so far are pleased!
tina edwards
Jul 2022
I went during visiting hours and I had the MDS coordinator come up to me and was yelling at me while residents were around. She stated that I was dressed highly inappropriate. Mind you I had athletic shorts on and a t-shirt. Residents were upset by her yelling. Poor management.
3 inspection visits in the last three years, 29 citations on file. Inspections are conducted by state agencies on behalf of the U.S. Centers for Medicare & Medicaid Services (CMS).
Install emergency lighting that can last at least 1 1/2 hours.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jun 26, 2025
Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jul 18, 2025
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jun 26, 2025
Have a plan that describes the process for conducting QAPI and QAA activities.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jun 30, 2025
Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jun 30, 2025
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jun 30, 2025
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 30, 2025
Provide and implement an infection prevention and control program.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 30, 2025
Inspect, test, and maintain automatic sprinkler systems.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Aug 15, 2024
Provide a written emergency evacuation plan.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Aug 15, 2024
Have simulated fire drills held at unexpected times.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Aug 15, 2024
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Aug 8, 2024
Make sure that a working call system is available in each resident's bathroom and bathing area.
Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected Aug 8, 2024
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected Aug 8, 2024
Provide and implement an infection prevention and control program.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Aug 8, 2024
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 8, 2024
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Aug 8, 2024
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 8, 2024
Provide care and assistance to perform activities of daily living for any resident who is unable.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Aug 8, 2024
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Aug 8, 2024
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Aug 8, 2024
Properly select, install, inspect, or maintain portable fire extinguishes.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Aug 30, 2023
Have simulated fire drills held at unexpected times.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Aug 30, 2023
Have generator or other power source capable of supplying service within 10 seconds.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Aug 30, 2023
Inspect, test, and maintain automatic sprinkler systems.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Aug 30, 2023
Install corridor and hallway doors that block smoke.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Aug 30, 2023
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Aug 28, 2023
Employ sufficient staff with the appropriate competencies and skills sets to carry out the functions of the food and nutrition service, including a qualified dietician.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Aug 28, 2023
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 28, 2023
Source: CMS Care Compare, public federal data covering certified nursing facilities, refreshed monthly. Citations range from A (least serious) to L (most serious) on the federal scope and severity scale. Most citations are corrected quickly; review the details and ask the community about anything that concerns you.
Jackson Ridge Healthcare Center (formerly Crestridge Care Center) offers Skilled Nursing / Long Term Care.
Jackson Ridge Healthcare Center (formerly Crestridge Care Center) is located at 1015 Wesley Drive in Maquoketa, Iowa.
Reviews for Jackson Ridge are mixed: some families praise friendly staff and clear communication about care, while others report serious concerns about staffing levels affecting resident dignity and a troubling management interaction. With only 13 Google reviews and a 3.6 rating, the picture is thin but not uniformly positive.
Jackson Ridge Healthcare Center (formerly Crestridge Care Center) had 3 government inspection visits in the last three years, with 29 citations on file according to CMS Care Compare data. The full history, including what each citation was for and whether it was corrected, is in the inspection section on this page.
Submit the Request Information form on this page, or contact Jackson Ridge Healthcare Center (formerly Crestridge Care Center) directly, to arrange a tour. Sharing your timeline and care needs up front helps the community prepare for your visit.
Work at Jackson Ridge Healthcare Center (formerly Crestridge Care Center)? Claim this listing to update photos, pricing, and details. It's free.
Other senior living options within 25 miles of Maquoketa.
