MyLivingChoice

Interim Healthcare of South Bend

605 W Edison Rd H

3.4(7 ratings)· Mishawaka average: 4.2

Interim Healthcare of South Bend — photo 11 / 5

Quick Facts

Hospice program
Offers trained volunteer companionship program for patients
Medical leadership
Led by physician with 20+ years ER experience

What Families Think

Reviews for Interim Healthcare of South Bend are mixed and mostly critical, with several families reporting missed or unfulfilled care hours, scheduling mix-ups, and slow returned calls. One family singled out a specific home health aide for excellent, professional care, showing that experiences varied widely depending on the caregiver assigned.

The Good

  • One aide praised as highly professional and caring
  • Hospice volunteer program pairs trained volunteers with families

The Bad

  • Several reports of unfulfilled or inconsistent scheduled care hours
  • Multiple complaints about poor communication and slow callbacks
  • One report of neglect and perceived favoritism in care assignments
  • Paperwork delays reportedly caused a lapse in approved care

AI-generated from reviews and community data.

About Interim Healthcare of South Bend

Interim Healthcare of South Bend in Mishawaka, Indiana provides home healthcare, hospice, and medical staffing services. The organization offers personalized support ranging from short-term assistance following a hospital stay to long-term help with everyday tasks, as well as highly specialized medical care and daily companionship delivered in the patient's home.

The organization is committed to a holistic approach emphasizing compassion, dignity, and respect. Services include hospice care focused on comfort and support during life's challenging transitions, with a mission to prioritize the well-being and individual needs of each patient while empowering families through their unique circumstances.

Interim Healthcare operates a hospice volunteer program that provides additional support and companionship to patients and families. The organization offers training and mentoring to volunteers from day one, positioning them as vital members of the care team. The hospice program emphasizes celebrating life and making memories through initiatives like the "Joy of Life" celebration, which partners with local organizations to create meaningful experiences for patients and their families.

Leadership at the organization includes Dr. Offerle, a physician with over 20 years of experience primarily in emergency medicine, whose inaugural research during medical school focused on hospice care. His personal experience caring for his mother under hospice care informs his commitment to supporting families within the healthcare system.

Types of Care

Home Health and Hospice

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Reviews

3.4overall · 7 ratings combined

3.4★ on Google (7)

jolene cockey

Nov 2023

via Google

My aid Rochelle is one best aid I have ever had.when I deal with company they are Very professional and courteous.

Angie Ruff

Jul 2023

via Google

Not impressed so far and I'll I wanted was a call back. Luckily they didnt after reading these reviews! Here's some advice Interim Health...take some courses on customer care!!!

Amber Moon

Feb 2022

via Google

Untimely and unprofessional. I brought a caregiver that had worked for me for years and found HHAs on my own to get hired as they never were able to fulfill the 45 hours approved for my grandmother. They also would attempt to send our caregivers to other homes while never getting our approved hours. They did not complete required paperwork in a timely manner which forced a lapse in her approval for care. Their schedule never matched when the nurse visits and she would just show up to my home. The nurse text me when I could not answer my cell phone while I was at work. Do not recommend.

Miranda Johnson-Phillips

Dec 2020

via Google

Since the passing of my father, my grandmother has been getting inconsiderate help from this Interim office. She is older and by herself and cannot even receive help daily for the care that she has requested and has been scheduled for. She needs someone to help her and I am too far to do so. The neglect and favoritism is ridiculous.

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