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Intercommunity Healthcare & Rehabilitation Center

12627 Studebaker Road

3.6(18 ratings)· Norwalk average: 4.3

Intercommunity Healthcare & Rehabilitation Center, photo 11 / 3

Quick Facts

Total units
86
Medicare rating
2 of 5

CMS Care Compare

Ownership
For profit, Individual
Certified beds
86
Rehab focus
Short-term rehabilitative stays for recovery and discharge
Clinical services
On-site wound care and IV therapy treatment

What Families Think

Reviews of Intercommunity Healthcare & Rehabilitation Center are sharply mixed, with some families praising attentive nurses and noticeable improvement in their loved one's condition, while others describe serious neglect, poor communication between staff, and declines in health during a stay. The facility offers short-term rehabilitation and skilled nursing services including wound care and IV therapy for patients recovering from orthopedic, neurological, and post-surgical conditions.

The Good

  • Nurses described as friendly and attentive by some families
  • Noticeable improvement in patient happiness and speech
  • Offers wound care and IV therapy on-site
  • Supports recovery from orthopedic, neurological, and cardiopulmonary conditions

The Bad

  • Multiple reports of poor communication between nursing staff and CNAs
  • Several accounts of neglect, including unanswered call needs
  • One report of a patient having no bed call button
  • One report of health seriously declining, including strokes, during stay

AI-generated from reviews and community data.

Intercommunity Healthcare & Rehabilitation Center is a senior living community in Norwalk, California offering Skilled Nursing / Long Term Care. Amenities include Emergency Call System, Wheelchair Accessible and 24-Hour Staff. Families rate it 3.6 out of 5 across 18 reviews.

About Intercommunity Healthcare & Rehabilitation Center

Intercommunity Healthcare & Rehabilitation Center is a skilled nursing and short-term rehabilitation facility in Norwalk, California. The center provides 24-hour skilled nursing care and rehabilitative services for individuals recovering from orthopedic, neurological, cardiopulmonary, and post-surgical conditions.

The facility's interdisciplinary clinical team works collaboratively to support each patient's medical needs, promote functional recovery, and facilitate discharge home when appropriate. Licensed nursing staff provide around-the-clock skilled care focused on medical oversight, safety, and daily clinical monitoring.

Services offered include short-term rehabilitative care, IV therapy, and wound care services as part of comprehensive treatment plans. The center is designed to serve patients with orthopedic, neurological, and medically debilitating conditions during their recovery and transition period.

Types of Care at Intercommunity Healthcare & Rehabilitation Center

Skilled Nursing / Long Term Care

Amenities

Room Amenities

  • Emergency Call System
  • Wheelchair Accessible

Community Amenities

  • 24-Hour Staff
  • Medication Management
  • On-Site Nurse (RN)

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Reviews of Intercommunity Healthcare & Rehabilitation Center

3.6overall · 18 ratings combined

3.6★ on Google (18)

J L

Sep 2025

via Google

I’m glad my mother was placed here after many horrible experiences in previous nursing homes where she was unfortunately abused (this was something my NON-verbal mom was trying to show us through hand movements) and not taken well care of through her bed sores that refused to close after a month of being there?! The moment she was switched to Intercommunity, she was the happiest and most bubbliest person ever. You can see how well taken care of she was, and she was also the favorite of the nurses here! Thank you nurses of Intercommunity for taking great care of my mom until she passed away.

Annette Luque-Barone

Jul 2025

via Google

My Mom was sent to this facility from the hospital. I regret sending her to this place. when she went there she was doing fine as fine as she could be. However by the time she left she was worse off than when she went in. There is no communication between nursing staff and CNAs. And as for help there's none they tell you use a diaper even though she could go to the bathroom with the Walker they'd rather her use the diaper and wanted her to stay in it for more than an hour. This is the worst facility I have ever seen. The waiting room looks nice, but once you enter where the patients are being held it is disgusting. And nobody helps no one. I was appalled that a place could be run like this. God forbid my mom ever has to go back to a rehabilitation center she will not be sent there. So please if you have to send a family member there DO NOT.

Arias SocialMedia

Oct 2024

via Google

Having a beloved family member was unfortunate. I visited him once and it took one visit to say the front desk is friendly. The waiting area seemed cleaned. However once in, the staff need to be more considered of patients. I had to help a patient with what she needed. My beloved uncle passed away and I feel he didn't get the attention he required. He was there 1.5 days and I visited on the 2nd day and he didn't even have a bed call button on his bed. He could hardly speak so how will they hear? They were busy up and down and it seemed they were short staff. One nurse took the time to assist but after I left who knows. If a love one is there try to alternate with other family members atleast as much possible. Nurses have their lives too and they don't seem to be all there focusing on one patient at a time. I guess they do as much they can but please consider all reviews when placing loved ones anywhere.

Davila Marvin

Nov 2023

via Google

Having my father in this place was the worst mistake ever... They had him in horrible conditions. I truly hope people read this review because i don't think our situation was unique and this may be happening to other patients. Feel free to contact me for details. My father had two strokes in this place. He never was able to recuperate from that and he couldn’t even say anything as he was not able to speak. After the pandemic we were able to take them from this place but it was too late, he passed away like 2 years ago. Even though he passed away from many complications, including those strokes, his time in this place was hell.

Kim Lim

Apr 2021

via Google

My mom is currently staying at this nursing home. I have to say, out of the 3 that she's had to stay at this past year, this nursing home has been my favorite for my mom. She looks a lot healthier. Her legs are still weak - I'm not sure anyone can help with that at this point but she's able to speak again and use her hands. The nurses and people who work there are extremely friendly and helpful. The most important thing for me is my mom to be happy at a nursing home and this has been a really good place to her.

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Government Inspection History

10 inspection visits in the last three years, 62 citations on file. Inspections are conducted by state agencies on behalf of the U.S. Centers for Medicare & Medicaid Services (CMS).

Mar 10, 2026Health Complaint2 citations
  • Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

    Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected Apr 1, 2026

  • Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

    Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected Apr 1, 2026

Nov 17, 2025Health Complaint1 citation
  • Provide and implement an infection prevention and control program.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Nov 18, 2025

Jul 25, 2025Fire Safety StandardHealth Standard21 citations
  • Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Aug 18, 2025

  • Provide and implement an infection prevention and control program.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Aug 18, 2025

  • Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Aug 18, 2025

  • Inspect, test, and maintain automatic sprinkler systems.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Aug 18, 2025

  • Encode each resident’s assessment data and transmit these data to the State within 7 days of assessment.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Aug 18, 2025

  • Ensure each resident receives an accurate assessment.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Aug 18, 2025

  • Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Aug 18, 2025

  • Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Aug 18, 2025

  • Have properly installed electrical wiring and gas equipment.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Aug 18, 2025

  • Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 18, 2025

  • Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 18, 2025

  • Provide routine and 24-hour emergency dental care for each resident.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 18, 2025

  • Ensure each resident receives and the facility provides food that accommodates resident allergies, intolerances, and preferences, as well as appealing options.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 18, 2025

  • Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 18, 2025

  • Ensure services provided by the nursing facility meet professional standards of quality.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 18, 2025

  • Ensure that residents are fully informed and understand their health status, care and treatments.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 18, 2025

  • Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 18, 2025

  • Have properly located and lighted "Exit" signs.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 18, 2025

  • Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 18, 2025

  • Implement emergency and standby power systems.

    Severity C of L: potential for minimal harm, widespreadCorrected Aug 18, 2025

  • Create arrangements with other facilities to receive patients.

    Severity C of L: potential for minimal harm, widespreadCorrected Aug 18, 2025

Jun 17, 2025Health Complaint1 citation
  • Provide and implement an infection prevention and control program.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Jun 30, 2025

Oct 24, 2024Health Complaint1 citation
  • Permit a resident to return to the nursing home after hospitalization or therapeutic leave that exceeds bed-hold policy.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Nov 21, 2024

Aug 23, 2024Fire Safety StandardHealth Standard18 citations
  • Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.

    Severity G of L: actual harm, isolatedCorrected Sep 19, 2024

  • Have generator or other power source capable of supplying service within 10 seconds.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Sep 14, 2024

  • Provide and implement an infection prevention and control program.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Sep 19, 2024

  • Implement emergency and standby power systems.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Sep 14, 2024

  • Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Sep 19, 2024

  • Employ sufficient staff with the appropriate competencies and skills sets to carry out the functions of the food and nutrition service, including a qualified dietician.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Sep 19, 2024

  • PASARR screening for Mental disorders or Intellectual Disabilities

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Sep 19, 2024

  • Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Sep 19, 2024

  • Try different approaches before using a bed rail. If a bed rail is needed, the facility must (1) assess a resident for safety risk; (2) review these risks and benefits with the resident/representative; (3) get informed consent; and (4) Correctly install and maintain the bed rail.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Sep 19, 2024

  • Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Sep 19, 2024

  • Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Sep 19, 2024

  • Provide appropriate foot care.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Sep 19, 2024

  • Ensure each resident receives an accurate assessment.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Sep 19, 2024

  • Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Sep 19, 2024

  • Provide exit doors that are held open by devices that will automatically close on the activation of a fire alarm or smoke detector.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Sep 14, 2024

  • Properly select, install, inspect, or maintain portable fire extinguishes.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Sep 14, 2024

  • Ensure proper usage of power strips and extension cords.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Sep 14, 2024

  • Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Sep 19, 2024

Dec 4, 2023Health Complaint2 citations
  • Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Dec 20, 2023

  • Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Dec 20, 2023

Oct 6, 2023Health Complaint2 citations
  • Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Oct 11, 2023

  • Provide appropriate treatment and care according to orders, resident’s preferences and goals.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Oct 11, 2023

Aug 24, 2023Health Complaint2 citations
  • Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Aug 28, 2023

  • Respond appropriately to all alleged violations.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Aug 28, 2023

Dec 9, 2021Fire Safety StandardHealth Standard12 citations
  • Inspect, test, and maintain automatic sprinkler systems.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Dec 27, 2021

  • Satisfy building requirements after a repair, renovation, modification, or change of user/occupancy.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Dec 27, 2021

  • Encode each resident’s assessment data and transmit these data to the State within 7 days of assessment.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jan 5, 2022

  • Install an approved automatic sprinkler system.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Dec 27, 2021

  • Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jan 5, 2022

  • Provide safe and appropriate respiratory care for a resident when needed.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jan 5, 2022

  • Provide and implement an infection prevention and control program.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jan 5, 2022

  • Install corridor and hallway doors that block smoke.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 27, 2021

  • Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jan 5, 2022

  • Assess the resident completely in a timely manner when first admitted, and then periodically, at least every 12 months.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jan 5, 2022

  • Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jan 5, 2022

  • Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jan 5, 2022

Source: CMS Care Compare, public federal data covering certified nursing facilities, refreshed monthly. Citations range from A (least serious) to L (most serious) on the federal scope and severity scale. Most citations are corrected quickly; review the details and ask the community about anything that concerns you.

Frequently Asked Questions

What types of care does Intercommunity Healthcare & Rehabilitation Center offer?

Intercommunity Healthcare & Rehabilitation Center offers Skilled Nursing / Long Term Care.

Where is Intercommunity Healthcare & Rehabilitation Center located?

Intercommunity Healthcare & Rehabilitation Center is located at 12627 Studebaker Road in Norwalk, California.

What do families say about Intercommunity Healthcare & Rehabilitation Center?

Reviews of Intercommunity Healthcare & Rehabilitation Center are sharply mixed, with some families praising attentive nurses and noticeable improvement in their loved one's condition, while others describe serious neglect, poor communication between staff, and declines in health during a stay. The facility offers short-term rehabilitation and skilled nursing services including wound care and IV therapy for patients recovering from orthopedic, neurological, and post-surgical conditions.

How did Intercommunity Healthcare & Rehabilitation Center do on recent health and safety inspections?

Intercommunity Healthcare & Rehabilitation Center had 10 government inspection visits in the last three years, with 62 citations on file according to CMS Care Compare data. The full history, including what each citation was for and whether it was corrected, is in the inspection section on this page.

How can families visit Intercommunity Healthcare & Rehabilitation Center?

Submit the Request Information form on this page to connect with Intercommunity Healthcare & Rehabilitation Center and arrange a tour. Sharing your timeline and care needs up front helps the community prepare for your visit.

Work at Intercommunity Healthcare & Rehabilitation Center? Claim this listing to update photos, pricing, and details. It's free.

Nearby Communities

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Prefer to stay home?

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