Emma Baker
Sep 2025
Recently visited this home as it is under new management. I already see improvements! Residents seem happier, facility is cleaner and being renovated. I am excited to see what all the new company does for this home.
1 / 2Quick Facts
- Total units
- 105
- Medicare rating
- 3 of 5
- Ownership
- For profit, Limited Liability company
- Certified beds
- 105
- Community Type
- CCRC with independent living, assisted living, skilled nursing
- Therapy Services
- On-site physical, occupational, and speech therapy team
- Recent Change
- Recently changed to new management/ownership
CMS Care Compare
What Families Think
Reviews of Hubble Creek are mixed and raise real concerns alongside some praise. Several families describe understaffing, inconsistent care quality, and troubling incidents including neglect on the night shift and gaps in dementia care, while other reviewers note kind daytime staff and recent improvements under new management.
The Good
- Daytime staff described as kind and attentive
- Full continuum of care on one campus
- In-house physical, occupational, and speech therapy
- One reviewer noted improvements under new management
- Newly renovated living spaces and common areas
The Bad
- One report of night-shift neglect and abuse allegations
- Multiple reviewers cite understaffing and high turnover
- Several reviewers say dementia/memory care staff undertrained
- Communication between nursing, aides, and staff described as poor
AI-generated from reviews and community data.
About Hubble Creek
Hubble Creek is a Continuing Care Retirement Community (CCRC) in Jackson, Missouri, offering independent living, assisted living, and skilled nursing care on a single campus. As a life plan community, it allows residents to access different levels of care as their needs evolve, from independent living through advanced medical support.
The community provides 24/7 skilled nursing care with physician oversight, staffed by registered, licensed, practical nurses and certified nursing assistants. Assisted living residents receive support with daily activities including bathing, dressing, dining, and medication management. Short-term rehabilitation services focus on post-acute care for individuals recovering from illness, injury, or surgery, with an emphasis on regaining strength and returning home safely.
An in-house therapy team including physical, occupational, and speech therapists provides coordinated care designed to promote faster recovery and better outcomes. The community offers long-term care services for those managing chronic conditions, with customized care plans tailored to individual needs and a person-centered approach centered on dignity and respect.
Hubble Creek has been newly renovated with updated living spaces, modern furnishings, hotel-style decor, and welcoming common areas designed to feel home-like and comfortable. The community features beautifully appointed dining areas and both gathering spaces for social interaction and peaceful areas for relaxation.
Life at the community centers on engagement and connection, with a full calendar of daily activities, special events, and seasonal celebrations designed to keep residents active and socially fulfilled. Residents have access to inviting gathering areas and opportunities to participate in activities they enjoy while receiving personalized care and guidance from compassionate staff members throughout the day.
Types of Care
Independent LivingSkilled Nursing / Long Term Care
Amenities
Room Amenities
- Emergency Call System
- Private Bathroom
- Private Rooms
- Wheelchair Accessible
Meals & Dining
- Dietary Accommodations (Gluten-Free, Low / No Sodium, No Sugar, Vegan)
- Restaurant style Dining Room
Community Amenities
- 24-Hour Staff
- Gathering / Activity Spaces
- Housekeeping
- Laundry Service
- Medication Management
- On-Site Nurse (RN)
Activities
- Social Activities (Happy Hour, Wine Tasting, Dances, Karaoke)
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Help Me ChooseReviews
3.6overall · 22 ratings combined
3.6★ on Google (22)
Paula H
Apr 2025
The memory care unit is horrible. Aides are about the only one back there. They did have some very caring Aides. Nurses are hard to find. Dr Glueck who is one of the physicians rarely sees patients herself. When you try to contact her to get updates was told by her office to not contact her to ask Monticello staff questions. When asking staff questions your told 3 different answers or the usual “I don’t know “ or “I’ve been off a few days let me check” The food they give Memory Care residents is not always the same consistency as the regular dining area. If you have a relative with some memory issues I would not recommend Monticello.
A Lund
Mar 2025
The daytime staff at this facility are generally kind and attentive. However, the night shift is a stark contrast, with certain workers displaying neglectful and unprofessional behavior toward patients. One CNA in particular, Josh, has exhibited cruelty and neglect, including forcibly placing patients in bed and even removing their call buttons. A particularly distressing incident involved an elderly patient in the dining room who repeatedly asked for assistance to use the restroom. Despite her pleas, no one responded, and The poor woman accidentally wetted herself on the floor. In the middle of the dining room. This level of neglect is not only unacceptable but constitutes abuse. It is imperative that the night shift staff be closely monitored, and appropriate action be taken against those who fail to provide the compassionate care that patients deserve.
Brenda Reed
Nov 2023
I gave the rating that I did because in 2022 when our dad went to live here staff was amazing. Administration was great. But then the turn over in 2023. Short of staff, uneducated staff, changing of administration, quality of care was less than adequate. Would not recommend this place. Things happen and things disappear and no one seems to know what happened. The happy engaging staff was gone. If you can’t take care of residents due to staffing then cut back on residents you allow in. And provide for the ones you do have. More education of staff is very much needed for dementia patients. Glad we were able to move our dad after being here only 10 months. Would not recommend this place.
Barbara Hanscom
Oct 2018
Not enough staff. Education is lacking in handling dementia patients. Communication between nursing, aides and other staff is less than poor.
Frequently Asked Questions
What types of care does Hubble Creek offer?
Hubble Creek offers Independent Living and Skilled Nursing / Long Term Care.
Where is Hubble Creek located?
Hubble Creek is located at 1115 K Land Drive in Jackson, Missouri.
What do families say about Hubble Creek?
Reviews of Hubble Creek are mixed and raise real concerns alongside some praise. Several families describe understaffing, inconsistent care quality, and troubling incidents including neglect on the night shift and gaps in dementia care, while other reviewers note kind daytime staff and recent improvements under new management.
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