Ricky Monroe
Jun 2026
This a great place where the people who works there, care about your family members.
1 / 6Quick Facts
- Service type
- In-home care, not a residential facility
- Care model
- Dedicated caregiver assigned per client
- Transportation help
- Caregivers drive clients to appointments
What Families Think
Home Instead in Thomasville provides in-home caregiving and hospice support, and families consistently praise specific caregivers who stayed with them long-term and handled dementia and disability care with compassion. Most reviewers describe strong personal relationships with caregivers, though a couple of reports mention scheduling gaps and one unprofessional phone interaction.
The Good
- Long-term caregiver relationships praised by name
- Handles dementia and disability care needs
- Helps with transportation to medical appointments
- Emotional support alongside practical caregiving tasks
- Owner personally met family during consultation
The Bad
- A few reports of scheduling problems when caregivers called in sick
- One report of unprofessional phone handling
- Some families report caregiver mismatches requiring changes
AI-generated from reviews and community data.
Home Instead is a home care agency serving Thomasville, Georgia offering At-Home Care. Care is billed by the hour and no doctor's referral is needed. Amenities include Housekeeping, Laundry Service and Emergency Call System. Families rate it 4.4 out of 5 across 8 reviews.
About Home Instead
Home Instead in Thomasville, Georgia provides home health and hospice care, serving families who need in-home support for aging relatives and those with serious illnesses. The service operates with a care team model, pairing clients with dedicated caregivers who handle daily tasks like meal preparation, personal care, housekeeping, and assistance with medical appointments.
Families consistently praise individual caregivers by name, particularly those who demonstrate reliability, compassion, and genuine investment in their clients' wellbeing. Multiple families highlighted caregivers who stayed with them for extended periods and adapted to complex needs, including dementia care and support for family members with disabilities. One family wrote, "They have been helping me for over a year and a half," reflecting the continuity that appears to matter most. Several reviews emphasize the emotional support caregivers provide, not just the practical assistance. However, one family noted challenges with caregiver consistency and scheduling when staff called in sick, suggesting this can be an inconsistency.
Home Instead holds a 4.4 out of 5 rating across 8 Google reviews. While most testimonials focus on excellent caregiver relationships and genuine care, one negative review cited unprofessional phone handling, indicating service quality may vary depending on point of contact.
Types of Care at Home Instead
At-Home Care
Amenities
Room Amenities
- Emergency Call System
Community Amenities
- 24-Hour Staff
- Housekeeping
- Laundry Service
- Medication Management
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Help Me ChooseReviews of Home Instead
4.4overall · 8 ratings combined
4.4★ on Google (8)
Judy Bauer
Apr 2026
I don't know what I would do without Penny from Home Instead. She helps me in so many ways, especially by helping me take my son-in-law to appointments. He really enjoys getting out of the house and riding around town. 💜
Pamela Smith, Homeschool CEO
Dec 2025
They put me on hold and never came back to the phone. Unprofessional.
Paula Pitts
Dec 2025
I have been associated with and a part of the Home Instead family since January 2026. I was in and out of Archbold Hospital in January, February and in a medical crisis in April-May 2026. I had also seen a Home Instead commercial and decided to call early on. As I recall, Justin called me. We set up an appointment and he explained the contract to me. He was very polite, knowledgeable and truly concerned for my well fare. I consented to the terms of the contract and before I knew it, I was on a schedule and had an immediate burden of worry lifted off me. I was then blessed with meeting several CarePros. Two were outstanding for me. Aysha McBride and Kecie Brooks. They were friendly, compassionate, very knowledgeable, kind, flexible, took me to appointments and generally cared for me like a well loved family member.<br>I appreciate the opportunity to share my experience with Home Instead. I believe you will also find the administrators always available, helpful, also knowledge and a professional run company!<br>I personally thank each and every one of you for your kindness and patience. I’m so very much better and have become comfortably confidence and more independent. Thank you Home Instead, and Aysha and Kecie!<br>I wish you all of God’s Blessings and a very Happy, Holy Merry Christmas.
Rita Knaff
Oct 2023
Home Instead has provided caregiver service for my elderly and disabled Father for a couple of years now. We have had a few caregivers who were not a good fit for my Father, and not so good caregivers, and changed caregivers a lot, and experienced bad scheduling if someone called in sick. The caregiver we've had for the last year, we call her "Trish" has been a God Send! She is dependable, caring, knowledgeable and my Father loves her! Because of Trish I give Home Instead 4 stars.
Frequently Asked Questions
What types of care does Home Instead offer?
Home Instead offers At-Home Care.
Where is Home Instead located?
Home Instead is located at 329 N Broad St Ste C-3 in Thomasville, Georgia.
What do families say about Home Instead?
Home Instead in Thomasville provides in-home caregiving and hospice support, and families consistently praise specific caregivers who stayed with them long-term and handled dementia and disability care with compassion. Most reviewers describe strong personal relationships with caregivers, though a couple of reports mention scheduling gaps and one unprofessional phone interaction.
How can families visit Home Instead?
Submit the Request Information form on this page to connect with Home Instead and arrange a tour. Sharing your timeline and care needs up front helps the community prepare for your visit.
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