MyLivingChoice

Home Instead

307 E 18th St

3.8(24 ratings)· Cheyenne average: 4.4

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Home Instead, photo 11 / 6

Quick Facts

Service model
In-home caregiving service, not a residential facility
Payment policy
Strictly private pay, no Medicaid option

What Families Think

An automated summary of family reviews and public information. Not verified by MyLivingChoice; confirm services, staffing and pricing with the community.

Home Instead in Cheyenne is an in-home caregiving service rather than a residential facility, and most families describe caregivers and office staff as attentive, patient, and easy to work with. A few reviewers raise concerns about billing policy and communication, so it's worth asking directly about payment options and how the office handles ongoing account issues.

What reviewers praise

  • Caregivers described as friendly, patient, and family-like
  • Office and management responsive to changing care needs
  • Transportation help praised by families
  • Staff credited with keeping seniors safe at home
  • Support for maintaining independence for seniors living alone

What reviewers flag

  • Strictly private pay, no Medicaid or insurance flexibility
  • One report of the agency blocking client calls
  • A couple of reviewers advise seeking a different agency

AI-generated from reviews and community data.

Home Instead is a senior living community in Cheyenne, Wyoming offering Assisted Living. Families rate it 3.8 out of 5 across 24 reviews.

About Home Instead

Home Instead is an assisted living provider in Cheyenne, Wyoming, offering in-home care services with a focus on helping seniors maintain independence while receiving support. The service is structured around individual caregiving rather than a residential community model.

Families consistently praise the quality and attentiveness of Home Instead's caregivers. Reviewers describe staff who are nurturing, patient, and treat clients "like family," with particular appreciation for how caregivers handle transportation and daily tasks that meaningfully improve quality of life. One family wrote, "We feel better knowing when we cannot be there that she has someone she can trust." The office is noted as responsive and flexible when adjusting care arrangements.

A significant limitation is that Home Instead operates on a private-pay basis only and does not accept Medicaid, which creates a barrier for seniors relying on Social Security Disability or government insurance. A small number of families reported billing or communication issues, though these experiences were exceptions among the reviews.

Home Instead holds a 3.9 out of 5 rating based on 25 Google reviews, with the strong majority expressing high satisfaction with staff performance and care quality.

Types of Care at Home Instead

Assisted Living

Amenities

Community Amenities

  • Transportation Services

Activities

  • Grocery Shopping and Errands

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Help Me Choose

Reviews of Home Instead

3.8overall · 24 ratings combined

3.8★ on Google (24)

Carolyn Dvorak

Jul 2024

via Google ↗ · Report

I love the caregivers and managers. Landon is nice & patient. I know he will always there to help me & my husband. The caregivers have all been friendly and ready to help. I would recommend Home Instead.

Papillion 109

Mar 2024

via Google ↗ · Report

Our team of caregivers has been great for my mother, they go beyond my expectations. The office is very easy to work with when changes are needed. I recommend them!

lindsey patterson

Mar 2023

via Google ↗ · Report

Home instead is a wonderful company with the most helpful staff! Friendly and loving caregivers who treat your loved ones as family! Definitely number one in Cheyenne 👍

Amy Tafoya

Mar 2023

via Google ↗ · Report

There aren't enough good words to describe this company! They really go above and beyond the call of duty for everyone they serve. If you want someone to treat you like family, this is the company for you!

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By submitting, you're okay with us and Home Instead reaching out by phone, email or text.Always free for families. If you move in, the community you chose pays us a referral fee, never you; any nearby communities we suggest are chosen by your answers, never by what they pay us. Referral agreements are our only tie to the communities we list. If a community stops meeting our qualifications, for example its licence lapses or it stops accepting referrals, we stop suggesting it. How we work · FAQ

Frequently Asked Questions

What types of care does Home Instead offer?

Home Instead offers Assisted Living.

Where is Home Instead located?

Home Instead is located at 307 E 18th St in Cheyenne, Wyoming.

What do families say about Home Instead?

Home Instead carries a 3.8 out of 5 rating from 24 Google reviews. Home Instead in Cheyenne is an in-home caregiving service rather than a residential facility, and most families describe caregivers and office staff as attentive, patient, and easy to work with. A few reviewers raise concerns about billing policy and communication, so it's worth asking directly about payment options and how the office handles ongoing account issues. Reviews on MyLivingChoice come from families who confirmed a connection to the community and appear with the reviewer's first name and last initial.

How can families visit Home Instead?

Submit the Request Information form on this page, or contact Home Instead directly, to arrange a tour. Sharing your timeline and care needs up front helps the community prepare for your visit.

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