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Most reviewers praise the caregivers, aides, and therapists at Home Health Specialty Services as compassionate, professional, and communicative with families. However, one detailed review describes a serious breakdown with the agency's administration, including billing disputes and an abrupt termination of care during a family medical crisis.
AI-generated from reviews and community data.
Home Health Specialty Services. Inc. is a home health agency serving Hamden, Connecticut offering Home Health. Amenities include Emergency Call System, 24-Hour Staff and Medication Management. Families rate it 4.6 out of 5 across 9 reviews.
Home Health Specialty Services. Inc. is a home health and hospice community in Hamden, Connecticut.
Families rate Home Health Specialty Services. Inc. 4.6 out of 5 based on 9 Google reviews.
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Help Me Choose4.6overall · 9 ratings combined
4.6★ on Google (9)
Doreen Moran
Jul 2025
I cannot say enough about all of the employees that have cared for my Dad. This company communicates with family, cares about their job. They are compassionate, professional and more. From Michelle in the office to Rhonda an exceptional caregiver and nurse Maureen another exceptional professional they show kindness where others don't. My dad is happy and doing well because of all of them!
Frank D
Jun 2024
I would give zero stars if possible. The aids are great. They have taken care of my parents. The administration is scum. After agreeing to the hours and collecting the money they have argued about the hours and filling them. Then they changed the terms stating they can only do certain hours. Now my father had a fall and is in the hospital fighting for his life. My elderly mother needs stability at home now more than ever, so the administrators decided it was the perfect time to tell us that they are giving their notice and will cut my mother off in less than two weeks. We now have to find a replacement for my mother while worrying about my father's care in the hospital. They literarily waited until we were at our lowest then decided to hit us while we were down. Absolute despicable way to treat people.
Talia Bennick
May 2024
HHSS has gone above and beyond helping our family. Christian has patiently built a strong relationship built on trust, and since we live across the country, Christian and Leah have stepped in to help us even during acute circumstances, always leading with with kindness and warmth. It’s so clear that they deeply care about their clients. Thank you HHSS!
Lisa Rose
May 2023
Daniella, our PTA is an absolute asset to Home Heath Specialty Services of Hamden, CT. From the moment she walked into our home, we knew she was going to be a no nonsense therapist! She got straight to the point, did phenomenal, helpful exercises and puts a smile on our faces, when she walks through the door!! She is knowledgeable in her field, thoughtful of her patients, charmingly personable and an awesome person!! We truly appreciate her hard work, dedication and true concern for us, as her patient. To quote Daniella, “I care about people. You’ve gone through so much and I want to see you get better”! Thank you Daniella! And, thank you Home Health Specialty Services!! Pauly & Lisa Siciliano
Dale Kroop
Aug 2015
My contact with staff has been very helpful to understand how important businesses like this are in Hamden. Ms. Martino is very knowledgeable about the home health care industry and provides a critical service to people that are ill or desire to stay in homes.
Home Health Specialty Services. Inc. is a Medicare-certified home health agency (certified since 2015). The figures below come from Medicare's Home Health Compare program and are updated quarterly. Percentages are shares of patients; higher is better unless noted.
Quality of patient care
2.5 / 5
Medicare star rating
Services offered
What patients say
3.0 / 5 patient survey rating
62 completed patient surveys, 13% response rate.
Hospital outcomes
How patients did
Service area
Home Health Specialty Services. Inc. reports serving 48 ZIP codes, including New Haven, Bridgeport, Waterbury, Hamden, Meriden, Milford, Stratford, Ansonia, Branford, Cheshire and more. Search by your ZIP code to confirm coverage; agencies that cover it are marked “Serves your ZIP”.
Source: Centers for Medicare & Medicaid Services, Home Health Care Compare and the HHCAHPS patient survey. CCN 077266. National figures are the average across all certified agencies.
Home Health Specialty Services. Inc. offers Home Health.
Home Health Specialty Services. Inc. is located at 2524 Dixwell Ave in Hamden, Connecticut.
Most reviewers praise the caregivers, aides, and therapists at Home Health Specialty Services as compassionate, professional, and communicative with families. However, one detailed review describes a serious breakdown with the agency's administration, including billing disputes and an abrupt termination of care during a family medical crisis.
Yes. Home Health Specialty Services. Inc. is a Medicare-certified home health agency, so Medicare Part A or Part B pays in full for skilled nursing, therapy and home health aide visits when a doctor orders them and the patient is homebound. There is no copay for covered home health visits. Medicare rates the agency's quality of patient care 2.5 out of 5 stars.
For Medicare to pay, yes: a doctor, nurse practitioner or physician assistant must certify that care is needed and sign a plan of care. Families can call the agency first, and the agency will usually contact the doctor to arrange the order. Ongoing help with bathing, meals and companionship is a different service, non-medical home care, which needs no referral.
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