Amber S
Jun 2026
I typically do not write reviews, but today was the last straw.<br><br>To visitors, the staff may seem friendly and attentive; however, that has not been our experience as family members of a patient. My grandmother has been in and out of this nursing home for years due to recurring urinary tract infections (UTIs) that often become severe enough to require hospitalization. Each time she is discharged from the hospital, she is sent back here.<br><br>Nearly every time I visit, she tells me she is hungry and has not eaten. There have also been occasions where I have walked into her room and found her partially naked with the door wide open, which is both upsetting and disrespectful to her dignity.<br><br>The facility is also kept quite cold, and my grandmother frequently complains about being uncomfortable. On multiple occasions, we have asked staff for additional blankets, only to be told that they are having trouble finding any. It is concerning that something as basic as keeping residents warm appears to be an ongoing issue.<br><br>My grandmother is unable to get up and use the restroom on her own. She relies on staff assistance and wears diapers as a result. Unfortunately, it is common for her to wait 30 minutes or longer for help after pressing the call button. There have been times when both she and her roommate have repeatedly called for assistance, and I have personally gone to the nurses' station to ask for help. Even after speaking directly with staff, we have still waited another 30 minutes or more for someone to respond. As a result, she is often forced to sit in soiled diapers or have an accident while waiting.<br><br>I understand that healthcare workers are busy and that staffing challenges exist, but this is especially concerning given my grandmother's history of severe UTIs. Just a few days ago, she began showing symptoms again and tested positive for another infection. Sitting in soiled briefs for extended periods can contribute to these issues. When she develops a UTI, it also affects her mental state and causes increased agitation and confusion.<br><br>What finally prompted me to write this review was what happened today. My grandfather was told that he should stop visiting her so frequently. To be clear, he is not there all day. He visits her once in the morning and once in the evening to check on her well-being and make sure her needs are being met.<br><br>If I cannot be confident that my grandmother is receiving proper care while family members are present and advocating for her, how am I supposed to feel comfortable leaving her without visitors after being asked to come less often?<br><br>Our family simply wants our grandmother to be treated with dignity, respect, and the level of care that every resident deserves.
