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Holbrook Healthcare Center

183 Holbrook Road

2.3(12 ratings)· Buckhannon average: 2.3

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Holbrook Healthcare Center, photo 1

Quick Facts

Total units
120
Medicare rating
1 of 5

CMS Care Compare

Ownership
For profit, Corporation
Certified beds
120
Ownership
Owned by multi-site operator CommuniCare Family of Companies

What Families Think

An automated summary of family reviews and public information. Not verified by MyLivingChoice; confirm services, staffing and pricing with the community.

Reviews of Holbrook Healthcare Center are overwhelmingly negative, describing an outdated building, spotty communication, and inconsistent care quality despite a few staff members being singled out as caring. Multiple families reported physical or emotional decline in their loved ones during their stay and moved them elsewhere.

What reviewers praise

  • A few individual staff members praised for compassionate care
  • Head nurse noted positively by one reviewer
  • Organized social activities like bingo and group events
  • Part of a larger, family-owned care network

What reviewers flag

  • Multiple reviewers describe an outdated, deteriorating building with bad odors
  • Several reports of poor or ineffective physical therapy
  • Multiple reports of rude or unprofessional staff behavior
  • One report of a resident declining physically and losing mobility during stay
  • One report of family not being notified about a roommate's COVID diagnosis
  • One report of lost clothing sent out for laundry

AI-generated from reviews and community data.

Holbrook Healthcare Center is a senior living community in Buckhannon, West Virginia offering Skilled Nursing / Long Term Care. Amenities include Restaurant style Dining Room, Gathering / Activity Spaces and Social Activities. Families rate it 2.3 out of 5 across 12 reviews.

About Holbrook Healthcare Center

Holbrook Healthcare Center is a skilled nursing facility in Buckhannon, West Virginia, offering rehabilitation services with both short-term and long-term care focused on residents' emotional and physical well-being.

The facility provides person-centered care designed around each resident's specific needs, with an emphasis on creating a supportive environment. The community takes an ongoing collaborative approach with residents and their families to ensure care plans meet healthcare objectives and promote comfort, happiness, and success.

Social engagement is central to the community's philosophy. Residents enjoy organized activities including bingo and other games, communal dining, and community events. The facility believes that socialization opportunities, social activities, and organized events foster a sense of belonging, combat loneliness and isolation, and promote lasting friendships among residents.

Located among the rolling hills of West Virginia, Holbrook Healthcare Center is part of CommuniCare Family of Companies, a family-owned organization and one of the nation's largest providers of post-acute care services including skilled nursing rehabilitation facilities and long-term care facilities.

Types of Care at Holbrook Healthcare Center

Skilled Nursing / Long Term Care

Amenities

Room Amenities

  • Cable or Satellite TV
  • Emergency Call System
  • Private Bathroom
  • Wheelchair Accessible

Meals & Dining

  • Restaurant style Dining Room

Community Amenities

  • 24-Hour Staff
  • Gathering / Activity Spaces
  • Housekeeping
  • Medication Management
  • On-Site Nurse (RN)

Activities

  • Games
  • Social Activities

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Reviews of Holbrook Healthcare Center

2.3overall · 12 ratings combined

2.3★ on Google (12)

Lloyd L Robinson Jr

Jan 2026

via Google ↗

They take good care of my mother! But they never notified me that my mother's roommate has covid and the most of the staffing just plain rude!

Robert Ramos

Aug 2025

via Google ↗

Not happy with the place or the treatment. My mom was there for just a little over a week before transferring her to another facility. The place is not very conductive to healing. There was some good people there including the head nurse but seems not to be aware of some of the things going on. Mom also lost some of her clothes there as it had been taken for laundry and disappeared. Last night there for her there was a big fight in the bathroom in the middle of the night l. Very concerned about the place.

Kim Davis

Jan 2024

via Google ↗

Was the most horrible experience of my life! I absolutely believe that I am blessed to be that I am lucky to have escaped that place before I died! Thanks to my daughter I was able to come home and have been home for almost three years living independently and walking! That place should be closed in my opinion! Nightmares still haunt me!

patricia Stuney

Jun 2022

via Google ↗

Old delipidated building, bad oder, physical therapy a joke..My mom went in walking and wearing underwear, after 8 months was kicked out, came home in a wheel chair unable to walk wearing a diaper.Too many meds had her nuts..When she would holler out they would shut her door, that terrified my mother and made her holler for hours on end..There were a few girls that took good care till the end when she was too much to handle..There our a few residents that think they run the place. And would make rude comments referring to my mom.

Karen Allen

Nov 2018

via Google ↗

I was very upset with my families' choice to put my mother in this home. It is outdated, smells of death, the staff members were nice when you were there, their physical therapy was a joke. The therapist was very unprofessional, the dress code of the staff was also unprofessional, we ask if the nurse was going to use an disinfectants wipe on our mother which is to be used to clean surfaces not skin they were put off that we would even ask. I have to tell you my sister and I had our mother moved to another home in Elkins which was excellent and treated my mother with class . I personally would not put my dog in this home

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Government Inspection History

5 inspection visits in the last three years, 54 citations on file. Inspections are conducted by state agencies on behalf of the U.S. Centers for Medicare & Medicaid Services (CMS).

Jul 29, 2025Fire Safety StandardHealth ComplaintHealth Standard21 citations
  • Ensure each resident receives and the facility provides drinks consistent with resident needs and preferences and sufficient to maintain resident hydration.

    Severity K of L: immediate jeopardy, patternCorrected Sep 3, 2025

  • Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Sep 3, 2025

  • Ensure smoke barriers are constructed to a 1 hour fire resistance rating.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Aug 11, 2025

  • Inspect, test, and maintain automatic sprinkler systems.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Aug 11, 2025

  • Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Sep 3, 2025

  • Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Sep 3, 2025

  • Have properly installed electrical wiring and gas equipment.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 11, 2025

  • Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Sep 3, 2025

  • Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Sep 3, 2025

  • Ensure that residents are fully informed and understand their health status, care and treatments.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Sep 3, 2025

  • Ensure each resident receives an accurate assessment.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Sep 3, 2025

  • Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Sep 3, 2025

  • Provide care and assistance to perform activities of daily living for any resident who is unable.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Sep 3, 2025

  • Provide appropriate pressure ulcer care and prevent new ulcers from developing.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Sep 3, 2025

  • Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Sep 3, 2025

  • Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Sep 3, 2025

  • Provide timely, quality laboratory services/tests to meet the needs of residents.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Sep 3, 2025

  • Ensure each resident receives and the facility provides food that accommodates resident allergies, intolerances, and preferences, as well as appealing options.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Sep 3, 2025

  • Provide special eating equipment and utensils for residents who need them and appropriate assistance.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Sep 3, 2025

  • Provide and implement an infection prevention and control program.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Sep 3, 2025

  • Implement a program that monitors antibiotic use.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Sep 3, 2025

Dec 28, 2023Health Complaint6 citations
  • Respond appropriately to all alleged violations.

    Severity K of L: immediate jeopardy, patternFound during a complaint inspectionCorrected Feb 22, 2024

  • Develop and implement policies and procedures to prevent abuse, neglect, and theft.

    Severity K of L: immediate jeopardy, patternFound during a complaint inspectionCorrected Feb 22, 2024

  • Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

    Severity J of L: immediate jeopardy, isolatedFound during a complaint inspectionCorrected Feb 22, 2024

  • Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Mar 5, 2024

  • Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Feb 22, 2024

  • Provide safe, appropriate dialysis care/services for a resident who requires such services.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Mar 5, 2024

Oct 10, 2023Health Complaint1 citation
  • Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

    Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected Oct 24, 2023

Aug 9, 2023Fire Safety StandardHealth Standard16 citations
  • Ensure smoke barriers are constructed to a 1 hour fire resistance rating.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Oct 2, 2023

  • Install smoke barrier doors that can resist smoke for at least 20 minutes.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Oct 2, 2023

  • Have proper medical gas storage and administration areas.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Oct 2, 2023

  • Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Oct 2, 2023

  • Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Sep 1, 2023

  • Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Sep 1, 2023

  • Provide safe and appropriate respiratory care for a resident when needed.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Sep 1, 2023

  • Reasonably accommodate the needs and preferences of each resident.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Sep 1, 2023

  • Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Sep 1, 2023

  • Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Sep 1, 2023

  • Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Sep 1, 2023

  • Encode each resident’s assessment data and transmit these data to the State within 7 days of assessment.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Sep 1, 2023

  • PASARR screening for Mental disorders or Intellectual Disabilities

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Sep 1, 2023

  • Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Sep 1, 2023

  • Have properly installed electrical wiring and gas equipment.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Oct 2, 2023

  • Have the Quality Assessment and Assurance group have the required members and meet at least quarterly

    Severity C of L: potential for minimal harm, widespreadCorrected Sep 1, 2023

Apr 6, 2022Fire Safety StandardHealth Standard10 citations
  • Install an approved automatic sprinkler system.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected May 10, 2022

  • Ensure that testing and maintenance of electrical equipment is performed.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected May 10, 2022

  • Have generator or other power source capable of supplying service within 10 seconds.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected May 10, 2022

  • Provide and implement an infection prevention and control program.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected May 3, 2022

  • Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected May 3, 2022

  • Ensure each resident receives and the facility provides food that accommodates resident allergies, intolerances, and preferences, as well as appealing options.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 3, 2022

  • Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 3, 2022

  • Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 3, 2022

  • Respond appropriately to all alleged violations.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 3, 2022

  • Ensure that personnel concerned with handling of medical gases and cylinders are trained on the risk.

    Severity C of L: potential for minimal harm, widespreadCorrected May 10, 2022

Source: CMS Care Compare, public federal data covering certified nursing facilities, refreshed monthly. Citations range from A (least serious) to L (most serious) on the federal scope and severity scale. Most citations are corrected quickly; review the details and ask the community about anything that concerns you.

Frequently Asked Questions

What types of care does Holbrook Healthcare Center offer?

Holbrook Healthcare Center offers Skilled Nursing / Long Term Care.

Where is Holbrook Healthcare Center located?

Holbrook Healthcare Center is located at 183 Holbrook Road in Buckhannon, West Virginia.

What do families say about Holbrook Healthcare Center?

Holbrook Healthcare Center carries a 2.3 out of 5 rating from 12 Google reviews. Reviews of Holbrook Healthcare Center are overwhelmingly negative, describing an outdated building, spotty communication, and inconsistent care quality despite a few staff members being singled out as caring. Multiple families reported physical or emotional decline in their loved ones during their stay and moved them elsewhere. Reviews on MyLivingChoice come from families who confirmed a connection to the community and appear with the reviewer's first name and last initial.

How did Holbrook Healthcare Center do on recent health and safety inspections?

Holbrook Healthcare Center had 5 government inspection visits in the last three years, with 54 citations on file according to CMS Care Compare data. The full history, including what each citation was for and whether it was corrected, is in the inspection section on this page.

How can families visit Holbrook Healthcare Center?

Submit the Request Information form on this page, or contact Holbrook Healthcare Center directly, to arrange a tour. Sharing your timeline and care needs up front helps the community prepare for your visit.

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