Becky Twiss
Dec 2022
Mom is very pleased with her care. Everyone is so sweet and kind. Thank you all for making her stay here a positive, loving environment.
1 / 5Quick Facts
- Total units
- 45
- Medicare rating
- 5 of 5
- Ownership
- Government, Hospital district
- Certified beds
- 45
- Inspections
- View history (43 citations)
- Campus structure
- Includes The Towers assisted living and a Special Care Unit
- End-of-life care
- On-site hospice care provided to residents
CMS Care Compare
What Families Think
Families frequently praise the hands-on nursing staff at Hillcrest Care Center & The Towers, describing warm, attentive care especially during hospice and end-of-life stays. However, several reviewers report frustration with the administrative side of the community, including inconsistent communication and restrictive family visitation policies during a resident's final days.
The Good
- Nurses and general staff described as wonderful and kind
- Facility kept spotless with no common odor
- Hospice care praised as loving and dignified
- Staff provided attentive physical care for high-need residents
The Bad
- Multiple reports of poor communication from administration
- One account of social worker relaying issues indirectly, not in person
- Family reported feeling shut out during a resident's final hours
- One reviewer warned initial friendliness fades after admission
AI-generated from reviews and community data.
Hillcrest Care Center & The Towers is a senior living community in Wray, Colorado offering Assisted Living and Skilled Nursing / Long Term Care. Amenities include Restaurant style Dining Room, Gathering / Activity Spaces and Social Activities. Families rate it 4.1 out of 5 across 8 reviews.
About Hillcrest Care Center & The Towers
Hillcrest Care Center & The Towers is a 45-bed skilled nursing and long-term care facility in Wray, Colorado, offering care across multiple units including assisted living and specialized care services.
Families consistently praise the direct care staff, nurses, aides, and caregivers, describing them as attentive, professional, and genuinely kind. The facility maintains clean, well-maintained spaces without the odor issues common in many care homes. Hospice and end-of-life care receive particular recognition, with families expressing deep gratitude for dignified, compassionate support during their loved ones' final days. One family wrote: "incredibly loving and prompt with their care."
A significant concern surfaces across multiple reviews: administrative staff are described as welcoming during admission but then distant and unresponsive after placement. The social worker role has been criticized as ineffective. These tensions between caring bedside staff and problematic administrative interactions create a mixed experience, particularly for families managing care decisions from a distance.
Hillcrest Care Center & The Towers holds a 4.1 out of 5 rating based on 8 Google reviews, reflecting strong satisfaction with direct care delivery alongside frustration with administrative responsiveness.
Types of Care at Hillcrest Care Center & The Towers
Assisted LivingSkilled Nursing / Long Term Care
Amenities
Room Amenities
- Cable or Satellite TV
- Emergency Call System
- Private Bathroom
- Private Rooms
- Wheelchair Accessible
Meals & Dining
- Restaurant style Dining Room
Community Amenities
- 24-Hour Staff
- Gathering / Activity Spaces
- Housekeeping
- Laundry Service
- Medication Management
- On-Site Nurse (RN)
Activities
- Social Activities (Happy Hour, Wine Tasting, Dances, Karaoke)
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Help Me ChooseReviews of Hillcrest Care Center & The Towers
4.1overall · 8 ratings combined
4.1★ on Google (8)
Louis Harmon
Sep 2017
First the Towers Assisted Living for a year+ and then the Special Care Unit for 3 months were incredibly loving and prompt with their care of our Father. He was a large man that needed much physical assistance at the end.
Roxanne Dinsmore
Apr 2017
My mother in-law "Jennie Jean McCall Bonn" passed away April18, 2017. My husband Harvey R. Dinsmore & brother Merl Dinsmore's family want to extend our sincere gratitude to Junior, Allison, all staff for their professional kind & humble care during Jennie's stay & hospice care. The home is spotless without any common odor of many homes throughout our nation. A sense of pride, respect, among the staff which extends to all family members & patients is remarkable. Thank you, to the Administrator & Doctors for their due diligence. May you continue to be blessed in your achievements & future success. God Bless You All & Again thank-you for enabling Jennie's journey home to be a beautiful experience. Warm regards, Roxanne, Harvey Dinsmore & Merl & Janice Dinsmore's family. Time: 12:01 a.m. 4/20/2017
Kary Manzanares
Apr 2017
Don't take your loved one here! The administration is terrible. On your first initial visit they are extremely friendly and welcoming but that's because they want the money. Once your loved one is there they won't even make eye contact with you. The general staff is wonderful especially the nurses. But the social worker is awful and doesn't need to be a social worker! She's defentitly no Social person. And if she had an issue she won't tell you directly she tells the executor to the patient. Dont take your loved one here they might kick your family out!
Char Marie
Apr 2017
First of all I would like to say the ONLY reason I am giving 2 stars is for the excellent care given to my grandma who was put into hospice. Now I would like to explain my NEGITIVE review. The 0 star review is for the treatment my family and I received at the hands of the admistravtive level of the healthcare professionals at the HillCrest Care. As we have people from far away as 4+ hours away and the closest being 45 mins away it is impossible to tell the family they need to leave and only have 2-3 people at a time when we were told we could not be in the hall, in the empty room across the hall they allowed us to usthe last few day (they changed their rules apparently in less then 24 hours) andthey do not want us in any of their sitting areas. The treatment we received was rather coarse and careless to the family and their situation. And now when she is being repositioned we are not allowed in be anywhere but outside. I understand the need to have no one in the room, that is fine but to be told we could not wait close by hurt. Once again the nurses and care they gave my grandma was great and having worked in home health before I am disheartened by the care they show toward the family of a resident in hospice. VERY disappointed!
Government Inspection History
4 inspection visits in the last three years, 43 citations on file. Inspections are conducted by state agencies on behalf of the U.S. Centers for Medicare & Medicaid Services (CMS).
Oct 3, 2024Fire Safety StandardHealth Standard10 citations
Have an externally vented heating system.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Nov 19, 2024
Install corridor and hallway doors that block smoke.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Nov 18, 2024
Have proper medical gas storage and administration areas.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Nov 15, 2024
Have generator or other power source capable of supplying service within 10 seconds.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Oct 22, 2024
Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Oct 23, 2024
Provide and implement an infection prevention and control program.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Nov 2, 2024
PASARR screening for Mental disorders or Intellectual Disabilities
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Oct 17, 2024
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 2, 2024
Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Oct 17, 2024
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 2, 2024
Jul 16, 2024Health Complaint1 citation
Honor the resident's right to organize and participate in resident/family groups in the facility.
Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected Aug 28, 2024
Mar 30, 2023Fire Safety StandardHealth Standard20 citations
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Severity G of L: actual harm, isolatedCorrected Apr 27, 2023
Conduct risk assessment and an All-Hazards approach.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Apr 27, 2023
Provide and implement an infection prevention and control program.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Apr 27, 2023
Establish an Emergency Preparedness Program (EP).
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Apr 27, 2023
Include a process for Emergency Preparedness collaboration.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Apr 27, 2023
Develop Emergency Preparedness policies and procedures.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Apr 27, 2023
Address subsistence needs for staff and patients.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Apr 27, 2023
Establish policies and procedures for medical documentation.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Apr 27, 2023
Establish policies and procedures for volunteers.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Apr 27, 2023
Establish roles under a Waiver declared by secretary.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Apr 27, 2023
Develop a communication plan.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Apr 27, 2023
Establish emergency prep training and testing.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Apr 27, 2023
Establish staff and initial training requirements.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Apr 27, 2023
Conduct testing and exercise requirements.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Apr 27, 2023
Give their staff education on dementia care, and what abuse, neglect, and exploitation are; and how to report abuse, neglect, and exploitation.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Apr 27, 2023
Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Apr 27, 2023
Make sure there is a pest control program to prevent/deal with mice, insects, or other pests.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Apr 27, 2023
Ensure residents do not lose the ability to perform activities of daily living unless there is a medical reason.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 27, 2023
Keep all essential equipment working safely.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 27, 2023
Provide safe, appropriate pain management for a resident who requires such services.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 27, 2023
Dec 16, 2021Fire Safety StandardHealth Standard12 citations
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Severity G of L: actual harm, isolatedCorrected Jan 24, 2022
Conduct testing and exercise requirements.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jan 12, 2022
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jan 6, 2022
Try different approaches before using a bed rail. If a bed rail is needed, the facility must (1) assess a resident for safety risk; (2) review these risks and benefits with the resident/representative; (3) get informed consent; and (4) Correctly install and maintain the bed rail.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jan 20, 2022
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jan 24, 2022
Notify the appropriate authorities when residents with MD or ID services has a significant change in condition.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jan 5, 2022
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jan 12, 2022
Install emergency lighting that can last at least 1 1/2 hours.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jan 29, 2022
Have generator or other power source capable of supplying service within 10 seconds.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jan 29, 2022
Have simulated fire drills held at unexpected times.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jan 27, 2022
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jan 29, 2022
Provide properly protected cooking facilities.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jan 24, 2022
Source: CMS Care Compare, public federal data covering certified nursing facilities, refreshed monthly. Citations range from A (least serious) to L (most serious) on the federal scope and severity scale. Most citations are corrected quickly; review the details and ask the community about anything that concerns you.
Frequently Asked Questions
What types of care does Hillcrest Care Center & The Towers offer?
Hillcrest Care Center & The Towers offers Assisted Living and Skilled Nursing / Long Term Care.
Where is Hillcrest Care Center & The Towers located?
Hillcrest Care Center & The Towers is located at 360 Canyon Ridge Dr in Wray, Colorado.
What do families say about Hillcrest Care Center & The Towers?
Families frequently praise the hands-on nursing staff at Hillcrest Care Center & The Towers, describing warm, attentive care especially during hospice and end-of-life stays. However, several reviewers report frustration with the administrative side of the community, including inconsistent communication and restrictive family visitation policies during a resident's final days.
How did Hillcrest Care Center & The Towers do on recent health and safety inspections?
Hillcrest Care Center & The Towers had 4 government inspection visits in the last three years, with 43 citations on file according to CMS Care Compare data. The full history, including what each citation was for and whether it was corrected, is in the inspection section on this page.
How can families visit Hillcrest Care Center & The Towers?
Submit the Request Information form on this page to connect with Hillcrest Care Center & The Towers and arrange a tour. Sharing your timeline and care needs up front helps the community prepare for your visit.
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