Becky Twiss
Dec 2022
Mom is very pleased with her care. Everyone is so sweet and kind. Thank you all for making her stay here a positive, loving environment.
Hillcrest Care Center & The Towers
360 Canyon Ridge Dr
4.1(8 ratings)
1 / 5Quick Facts
- Total units
- 45
- Medicare rating
- 5 of 5
- Ownership
- Government, Hospital district
- Certified beds
- 45
- Campus structure
- Includes The Towers assisted living and a Special Care Unit
- End-of-life care
- On-site hospice care provided to residents
CMS Care Compare
What Families Think
Families frequently praise the hands-on nursing staff at Hillcrest Care Center & The Towers, describing warm, attentive care especially during hospice and end-of-life stays. However, several reviewers report frustration with the administrative side of the community, including inconsistent communication and restrictive family visitation policies during a resident's final days.
The Good
- Nurses and general staff described as wonderful and kind
- Facility kept spotless with no common odor
- Hospice care praised as loving and dignified
- Staff provided attentive physical care for high-need residents
The Bad
- Multiple reports of poor communication from administration
- One account of social worker relaying issues indirectly, not in person
- Family reported feeling shut out during a resident's final hours
- One reviewer warned initial friendliness fades after admission
AI-generated from reviews and community data.
About Hillcrest Care Center & The Towers
Hillcrest Care Center & The Towers is a skilled nursing / long term care community in Wray, Colorado. The community is licensed for up to 45 residents.
Families rate Hillcrest Care Center & The Towers 4.1 out of 5 based on 8 Google reviews.
Contact the community directly to ask about availability, pricing, and tours, or browse the photos and reviews here to see if it could be the right fit for your family.
Types of Care
Skilled Nursing / Long Term Care
Need help deciding?
Tell us what you're looking for and we'll match you with communities that fit — free, and you choose who contacts you.
Help Me ChooseReviews
4.1overall · 8 ratings combined
4.1★ on Google (8)
Louis Harmon
Sep 2017
First the Towers Assisted Living for a year+ and then the Special Care Unit for 3 months were incredibly loving and prompt with their care of our Father. He was a large man that needed much physical assistance at the end.
Roxanne Dinsmore
Apr 2017
My mother in-law "Jennie Jean McCall Bonn" passed away April18, 2017. My husband Harvey R. Dinsmore & brother Merl Dinsmore's family want to extend our sincere gratitude to Junior, Allison, all staff for their professional kind & humble care during Jennie's stay & hospice care. The home is spotless without any common odor of many homes throughout our nation. A sense of pride, respect, among the staff which extends to all family members & patients is remarkable. Thank you, to the Administrator & Doctors for their due diligence. May you continue to be blessed in your achievements & future success. God Bless You All & Again thank-you for enabling Jennie's journey home to be a beautiful experience. Warm regards, Roxanne, Harvey Dinsmore & Merl & Janice Dinsmore's family. Time: 12:01 a.m. 4/20/2017
Kary Manzanares
Apr 2017
Don't take your loved one here! The administration is terrible. On your first initial visit they are extremely friendly and welcoming but that's because they want the money. Once your loved one is there they won't even make eye contact with you. The general staff is wonderful especially the nurses. But the social worker is awful and doesn't need to be a social worker! She's defentitly no Social person. And if she had an issue she won't tell you directly she tells the executor to the patient. Dont take your loved one here they might kick your family out!
Char Marie
Apr 2017
First of all I would like to say the ONLY reason I am giving 2 stars is for the excellent care given to my grandma who was put into hospice. Now I would like to explain my NEGITIVE review. The 0 star review is for the treatment my family and I received at the hands of the admistravtive level of the healthcare professionals at the HillCrest Care. As we have people from far away as 4+ hours away and the closest being 45 mins away it is impossible to tell the family they need to leave and only have 2-3 people at a time when we were told we could not be in the hall, in the empty room across the hall they allowed us to usthe last few day (they changed their rules apparently in less then 24 hours) andthey do not want us in any of their sitting areas. The treatment we received was rather coarse and careless to the family and their situation. And now when she is being repositioned we are not allowed in be anywhere but outside. I understand the need to have no one in the room, that is fine but to be told we could not wait close by hurt. Once again the nurses and care they gave my grandma was great and having worked in home health before I am disheartened by the care they show toward the family of a resident in hospice. VERY disappointed!
Frequently Asked Questions
What types of care does Hillcrest Care Center & The Towers offer?
Hillcrest Care Center & The Towers offers Skilled Nursing / Long Term Care.
Where is Hillcrest Care Center & The Towers located?
Hillcrest Care Center & The Towers is located at 360 Canyon Ridge Dr in Wray, Colorado.
What do families say about Hillcrest Care Center & The Towers?
Families frequently praise the hands-on nursing staff at Hillcrest Care Center & The Towers, describing warm, attentive care especially during hospice and end-of-life stays. However, several reviewers report frustration with the administrative side of the community, including inconsistent communication and restrictive family visitation policies during a resident's final days.
Work at Hillcrest Care Center & The Towers? Claim this listing to update photos, pricing, and details — it's free.