Carole
Apr 2026
Celebrating my birthday with the Unity Line Dancers always good fun here at Hill Country Heights
1 / 2Quick Facts
- Total units
- 96
- Medicare rating
- 3 of 5
- Ownership
- For profit, Limited Liability company
- Certified beds
- 96
- Inspections
- View history (27 citations)
- Therapy services
- On-site physical therapists assist with rehab
- Entry security
- Electronic sign-in checks visitor temperature at entry
CMS Care Compare
What Families Think
An automated summary of family reviews and public information. Not verified by MyLivingChoice; confirm services, staffing and pricing with the community.
Hill Country Heights is a skilled nursing and long-term care community in Copperas Cove where families generally praise the compassion of nursing and housekeeping staff, though several reviewers note inconsistencies in food quality, response times, and communication with families. One review described a markedly worse experience involving declining care and a COVID outbreak, contrasting with the otherwise strong overall rating.
What reviewers praise
- Staff described as compassionate and attentive
- Housekeeping keeps rooms clean and sanitized
- Physical therapists praised for helping recovery
- Nurses noted as caring and thorough
- Strong 4.5 rating across 127 Google reviews
What reviewers flag
- Several reviewers mention slow response to basic needs
- Multiple mentions of inconsistent or so-so food quality
- Some reports of limited communication with family caregivers
- One report described declining care and a COVID outbreak
AI-generated from reviews and community data.
Hill Country Heights is a senior living community in Copperas Cove, Texas offering Skilled Nursing / Long Term Care. Amenities include Social Activities, Housekeeping and Laundry Service. Families rate it 4.5 out of 5 across 127 reviews.
About Hill Country Heights
Hill Country Heights is a skilled nursing and long-term care facility in Copperas Cove, Texas, licensed for 96 residents. The community provides rehabilitation and extended care services.
Families describe attentive nursing and nursing aide staff who respond to patient needs, with housekeeping that maintains clean rooms and common areas. Physical therapy support is noted as helpful for recovery. However, experiences vary: some families report the staff is compassionate and supportive, while others note inconsistencies in assistance with daily needs like eating, and point to gaps in communication between staff and caregivers. Food quality and nighttime noise in the halls have been mentioned as occasional concerns.
Hill Country Heights holds a 4.5-star rating across 127 Google reviews. Families appreciate the facility's willingness to accommodate requests like private rooms, and activities like line dancing are available for residents.
Types of Care at Hill Country Heights
Skilled Nursing / Long Term Care
Amenities
Room Amenities
- Emergency Call System
- Private Bathroom
- Private Rooms
- Wheelchair Accessible
Meals & Dining
- Dietary Accommodations (Gluten-Free, Low / No Sodium, No Sugar, Vegan)
Community Amenities
- 24-Hour Staff
- Housekeeping
- Laundry Service
- Medication Management
- On-Site Nurse (RN)
Activities
- Social Activities (Happy Hour, Wine Tasting, Dances, Karaoke)
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Help Me ChooseReviews of Hill Country Heights
4.5overall · 127 ratings combined
4.5★ on Google (127)
Linda Sanchez
Dec 2025
If you want to good care for your love one look other way, you have to be on top of everything everyday like they don’t know their job description and they always have an excuse for everything. Facility is worn out, rooms are small, staff doesn’t care if the patient is improving, my mom came out worse than when she got in, covid spread throughout the facility, lack of communication and I can go on…
Alfred L. Anderson (PATCHEZ)
Dec 2023
This is a wonderful place. My Mom has been here for over a month now and Hill Country has been a Blessing to us both. The staff are so compassionate and supportive to the patients and their families. The Nurses and Nurses aids are wonderful and attentive to the needs of their patients. God Bless the House keeping staff! They do an excellent job of ensuring that the rooms are clean and sanitized, Jessica has done an amazing job taking care of my Mothers room, she is awesome! I want to thank all of you at Hill Country for taking such good care of my mom.
Fred Fox
Mar 2023
My Mom is in good hands. They take care of your parents and are trustworthy. The halls can be a little loud at night, and some days the food is so so, but the staff is attentive and her room and sheets are always clean. The physical therapist help a lot, both of them. So far it's a nice place and hopefully her discharge date is soon. Wish they would communicate more with caregiver as too how she's doing and providing feedback, but good experience overall.
TMAN66
Nov 2022
My father is in the Rehab facility. It is okay but there are some things that could be improved. My father has a hard time eating and I asked before he was admitted if he couldn't eat on his own would some one help him and he didn't get any assistance fortunately I was there to help him with dinner. They were very nice and helpful when it came to getting my father a private room which we are very grateful for. The staff is very helpful and accommodating. They are professional when it comes to things request and I appreciate all they have done . Sometimes they are slow at getting things. My father sat in a chair quiet a while waiting for his bed to be changed and he stays cold so I started changing his bed myself. His nurse finally came in and took over. His nurse is Rosa and she is a very good nurse, she has other patients so I have to give her the time needed to take care of my father. She does a very good job taking care of her patients. The intake we did for my father was excellent. She answered all our questions and made herself available to us and took care of our concerns right away. Very professional and accommodating. Took care of my father right away, when switched to a private room she looked everywhere to ensure he has everything he needed in the room. Love the staff and appreciate all they do. The security is great. Have to sign in. They have electronic sign in where it takes your temp and ensure your well to come in. Excellent facility but need some small improvements.
Government Inspection History
7 inspection visits in the last three years, 27 citations on file. Inspections are conducted by state agencies on behalf of the U.S. Centers for Medicare & Medicaid Services (CMS).
May 21, 2026Fire Safety StandardHealth Standard6 citations
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jun 15, 2026
Provide special eating equipment and utensils for residents who need them and appropriate assistance.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 15, 2026
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedDeficient, Provider has no plan of correction
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedDeficient, Provider has no plan of correction
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 15, 2026
Provide safe and appropriate respiratory care for a resident when needed.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 15, 2026
Dec 8, 2025Health Complaint1 citation
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected Dec 9, 2025
Mar 20, 2025Fire Safety StandardHealth Standard3 citations
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Apr 11, 2025
Provide and implement an infection prevention and control program.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 11, 2025
Electronically submit to CMS complete and accurate direct care staffing information, based on payroll and other verifiable and auditable data.
Severity C of L: potential for minimal harm, widespreadCorrected Apr 11, 2025
Jun 23, 2024Health Complaint1 citation
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Severity J of L: immediate jeopardy, isolatedFound during a complaint inspectionCorrected Jun 24, 2024
Jan 31, 2024Fire Safety StandardHealth Standard11 citations
Have generator or other power source capable of supplying service within 10 seconds.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Nov 11, 2024
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Mar 11, 2024
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Mar 11, 2024
Ensure proper usage of power strips and extension cords.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 11, 2024
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 11, 2024
Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 11, 2024
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 11, 2024
Provide care and assistance to perform activities of daily living for any resident who is unable.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 11, 2024
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 11, 2024
Provide enough food/fluids to maintain a resident's health.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 11, 2024
Provide safe, appropriate pain management for a resident who requires such services.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 11, 2024
Oct 12, 2023Health Complaint2 citations
Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Oct 27, 2023
Provide for the safe, appropriate administration of IV fluids for a resident when needed.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Oct 27, 2023
Sep 26, 2023Health Complaint3 citations
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected Oct 13, 2023
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected Oct 13, 2023
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected Oct 13, 2023
Source: CMS Care Compare, public federal data covering certified nursing facilities, refreshed monthly. Citations range from A (least serious) to L (most serious) on the federal scope and severity scale. Most citations are corrected quickly; review the details and ask the community about anything that concerns you.
Frequently Asked Questions
What types of care does Hill Country Heights offer?
Hill Country Heights offers Skilled Nursing / Long Term Care.
Where is Hill Country Heights located?
Hill Country Heights is located at 810 Industrial Ave in Copperas Cove, Texas.
What do families say about Hill Country Heights?
Hill Country Heights is a skilled nursing and long-term care community in Copperas Cove where families generally praise the compassion of nursing and housekeeping staff, though several reviewers note inconsistencies in food quality, response times, and communication with families. One review described a markedly worse experience involving declining care and a COVID outbreak, contrasting with the otherwise strong overall rating.
How did Hill Country Heights do on recent health and safety inspections?
Hill Country Heights had 7 government inspection visits in the last three years, with 27 citations on file according to CMS Care Compare data. The full history, including what each citation was for and whether it was corrected, is in the inspection section on this page.
How can families visit Hill Country Heights?
Submit the Request Information form on this page, or contact Hill Country Heights directly, to arrange a tour. Sharing your timeline and care needs up front helps the community prepare for your visit.
Work at Hill Country Heights? Claim this listing to update photos, pricing, and details. It's free.
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