Highlands ARH Home Health Agency

3.7(3 ratings)· Prestonsburg average: 4.7

Quick Facts

Medicare quality: 3.5 of 5 stars
Medicare certified: Since 1999

What Families Think

Highlands ARH Home Health Agency in Prestonsburg, Kentucky offers home health and hospice services, with a Google rating of 3.7 based on just three reviews. The limited feedback available includes at least one account of a poor interaction with staff, so families may want to ask directly about communication practices.

The Good

Offers both home health and hospice services

The Bad

One report described rude staff and an incorrectly filled order
One reviewer said they were told to leave mid-issue

AI-generated from reviews and community data.

Highlands ARH Home Health Agency is a home health agency serving Prestonsburg, Kentucky offering Home Health. Families rate it 3.7 out of 5 across 3 reviews.

About Highlands ARH Home Health Agency

Highlands ARH Home Health Agency is a home health and hospice community in Prestonsburg, Kentucky.

Families rate Highlands ARH Home Health Agency 3.7 out of 5 based on 3 Google reviews.

Contact the community directly to ask about availability, pricing, and tours, or browse the photos and reviews here to see if it could be the right fit for your family.

Types of Care at Highlands ARH Home Health Agency

Home Health

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Reviews of Highlands ARH Home Health Agency

3.7overall · 3 ratings combined

3.7★ on Google (3)

Write a review

Christopher rogers

Nov 2025

via Google ↗

Absolutely the rudest bunch of idiots who think they know everything. Please try your best to avoid giving this horrible place your business. They insulted us first thing when we when gave them the order then they called us idiots even though THEY HAD READ IT WRONG. Then told us to leave even though they still didn’t have the order correct.

Medicare Quality of Care

Highlands ARH Home Health Agency is a Medicare-certified home health agency (certified since 1999). The figures below come from Medicare's Home Health Compare program and are updated quarterly. Percentages are shares of patients; higher is better unless noted.

Quality of patient care

3.5 / 5

Medicare star rating

Services offered

Skilled nursing
Physical therapy
Occupational therapy
Speech therapy
Medical social services
Home health aide

What patients say

5.0 / 5 patient survey rating

Would definitely recommend the agency91%US 79%
Rated their overall care 9 or 10 out of 1092%US 85%
Care was given in a professional way94%US 89%
The team communicated well89%US 86%
The team discussed medicines, pain and home safety84%US 82%

94 completed patient surveys, 20% response rate.

Hospital outcomes

Discharged to the community84%US 80%Same as
Readmitted to hospital after discharge (30 days) (lower is better)5%US 4%Same as
Preventable hospital visits during care (lower is better)14%US 11%Same as

How patients did

Care started within 2 days of referral100%US 94%
Patients got better at walking or moving around91%US 83%
Patients got better at getting in and out of bed89%US 83%
Patients got better at bathing90%US 86%
Patients' breathing improved93%US 85%
Patients got better at taking medications correctly86%US 81%
Patients who had a fall with major injury (lower is better)1%US 1%
Patients with new or worsened pressure ulcers (lower is better)0%US 0%
Discharge function score met or exceeded expectations80%US 61%

Service area

Highlands ARH Home Health Agency reports serving 61 ZIP codes, including Allen, Auxier, Banner, Beauty, Beaver, Belfry, Betsy Layne, Bevinsville, Blue River, Boons Camp and more. Search by your ZIP code to confirm coverage; agencies that cover it are marked “Serves your ZIP”.

Source: Centers for Medicare & Medicaid Services, Home Health Care Compare and the HHCAHPS patient survey. CCN 187169. National figures are the average across all certified agencies.

Frequently Asked Questions

What types of care does Highlands ARH Home Health Agency offer?

Highlands ARH Home Health Agency offers Home Health.

Where is Highlands ARH Home Health Agency located?

Highlands ARH Home Health Agency is located at 93 Dewey St Suite A in Prestonsburg, Kentucky.

What do families say about Highlands ARH Home Health Agency?

Does Medicare cover care from Highlands ARH Home Health Agency?

Yes. Highlands ARH Home Health Agency is a Medicare-certified home health agency, so Medicare Part A or Part B pays in full for skilled nursing, therapy and home health aide visits when a doctor orders them and the patient is homebound. There is no copay for covered home health visits. Medicare rates the agency's quality of patient care 3.5 out of 5 stars.

Do I need a referral to use Highlands ARH Home Health Agency?

For Medicare to pay, yes: a doctor, nurse practitioner or physician assistant must certify that care is needed and sign a plan of care. Families can call the agency first, and the agency will usually contact the doctor to arrange the order. Ongoing help with bathing, meals and companionship is a different service, non-medical home care, which needs no referral.

How can families visit Highlands ARH Home Health Agency?

Submit the Request Information form on this page to connect with Highlands ARH Home Health Agency and arrange a tour. Sharing your timeline and care needs up front helps the community prepare for your visit.

Work at Highlands ARH Home Health Agency? Claim this listing to update photos, pricing, and details. It's free.

Nearby Communities

Other senior living options within 25 miles of Prestonsburg.