Austin Bender
Nov 2017
Why would the owner give his own place 5 stars? This place is not clean and the bathrooms don't even have soap to wash your hands.
Heron's Creek
112 Red Toad Road
2.6(5 ratings)
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Quick Facts
- Total units
- 11
- Licensed capacity
- 11 residents
- Staffing ratio
- One staff member reported for about nine residents
Maryland MDH
What Families Think
An automated summary of family reviews and public information. Not verified by MyLivingChoice; confirm services, staffing and pricing with the community.
Heron's Creek is a very small assisted living home in North East, Maryland licensed for up to 11 residents, with a mixed and largely critical set of Google reviews. Feedback is inconsistent: one reviewer praises recent management changes and new care initiatives, while others describe serious concerns about cleanliness, staffing levels, and lack of activities or transportation.
What reviewers praise
- One reviewer praised new management's focus on quality care
- New physical therapy and diet customization mentioned by one reviewer
- Small, home-like setting for a limited number of residents
What reviewers flag
- One report of no soap and unclean bathrooms
- One report of only one staff member for nine residents
- One report of no transportation or scheduled activities
- One reviewer questioned authenticity of a 5-star review
AI-generated from reviews and community data.
Heron's Creek is a senior living community in North East, Maryland offering Assisted Living. Families rate it 2.6 out of 5 across 5 reviews.
About Heron's Creek
Heron's Creek is an assisted living community in North East, Maryland, licensed for up to 11 residents.
The community customizes diets according to residents' diagnoses. Reviewers describe concerns about staffing levels, housekeeping, and the frequency of activities and outings, with mixed reports on changes implemented by current management. One reviewer noted that the facility has recently replaced staff and added activities and physical therapy services.
Types of Care at Heron's Creek
Assisted Living
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Help Me ChooseReviews of Heron's Creek
2.6overall · 5 ratings combined
2.6★ on Google (5)
Fuseini Seidu
Nov 2017
Heron creek is a caring and loving facility, that has recently changed management, who is implementing new policies in compliance and guidance with state regulations. Customize diet for each residence in comformity with residence diagnosis. New changes has lead to bad med. Tech's and aids replaced to bring quality care to residence. Activities and physical therapist is the new addition to the change, while management is working hard to implement other changes the entire facility is being considered for a general upgrade, ie changing old flooring and painting. The new management is made up of nurses with many years of experience, nurse practitioner who manages private independent practice and an out patient practice at Haford memorial hospital. Havre De Grace. Md.. This a facility where your love one will feel at home and live like home.
Tori Bender
Nov 2017
If you care about the quality of care of your loved one do not bring them here. There is usually only one staff member for nine patients so the patients do not receive the care or attention they need. There are no transportation services offered or activities scheduled so the patients just sit and watch TV everyday. The house needs a lot of maintenance. Unfortunately, there is nothing good about this place when it comes to caring for the elderly.
Frequently Asked Questions
What types of care does Heron's Creek offer?
Heron's Creek offers Assisted Living.
Where is Heron's Creek located?
Heron's Creek is located at 112 Red Toad Road in North East, Maryland.
What do families say about Heron's Creek?
Heron's Creek carries a 2.6 out of 5 rating from 5 Google reviews. Feedback is inconsistent: one reviewer praises recent management changes and new care initiatives, while others describe serious concerns about cleanliness, staffing levels, and lack of activities or transportation. Reviews on MyLivingChoice come from families who confirmed a connection to the community and appear with the reviewer's first name and last initial.
How can families visit Heron's Creek?
Submit the Request Information form on this page, or contact Heron's Creek directly, to arrange a tour. Sharing your timeline and care needs up front helps the community prepare for your visit.
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Nearby Communities
Other senior living options within 25 miles of North East.
Prefer to stay home?
Home care agencies serving North East bring help to the house: daily living, companionship, and respite for family caregivers.