Joy Kelly
May 2026
There are no words to describe this place. Please go at unexpected times check for hidden bruise, it needs to be closed down, but we know how that is. Please keep a check on your family. I also knew the person who died tragically
Hermitage Retirement Center
139 Mallard Lane
2.5(12 ratings)
1 / 4Quick Facts
- Total units
- 114
- Licensed capacity
- 114 residents
- Memory Care Focus
- Specialized memory care for dementia and Alzheimer's residents
- Outdoor Amenity
- On-site vegetable gardens tended by residents and staff
- Staffing Claim
- Licensed caregivers reported on-site 24 hours a day
California CDSS
What Families Think
All available reviews for Hermitage Retirement Center are highly negative, with families describing serious safety incidents, neglect, and cleanliness problems rather than everyday satisfaction. The community's own description highlights 24-hour caregiver staffing, specialized memory care, and outdoor garden spaces, but these claims are directly disputed by multiple reviewers who report understaffing and lack of supervision.
The Good
- Vegetable gardens tended by residents and staff
- Shaded patios with rocking chairs and cushioned benches
- Specialized memory care programming for dementia and Alzheimer's residents
- 24-hour on-site caregiver staffing (per community description)
The Bad
- Multiple reviewers report neglect and unsafe conditions
- One report of a resident death linked to lack of overnight supervision
- Several reviewers describe uncleanliness, including bugs on walls
- One report of understaffing and poor communication with new residents
- One report of a resident being chemically restrained and malnourished
AI-generated from reviews and community data.
About Hermitage Retirement Center
Integrity-Hermitage is an assisted living and memory care community in Rockingham, North Carolina, serving those who value independence while needing support with daily living. Licensed caregivers are on site 24 hours a day to assist residents.
The community offers specialized memory care services for residents with diagnoses of dementia, Alzheimer's disease, or memory loss, providing a specialized community environment and personalized care designed to support both residents and their families.
A welcoming resident program helps new arrivals ease into their lifestyle by meeting others with similar needs, fostering friendships among the community. The atmosphere emphasizes social connection and a family-oriented environment.
Outdoor amenities include spacious patios with rocking chairs and comfortable cushioned benches in shaded areas, as well as vegetable gardens that residents and staff tend together. The property offers plenty of grounds for residents to relax and enjoy fresh air while taking in views of the landscaping and shrubbery.
Types of Care
Assisted Living
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Help Me ChooseReviews
2.5overall · 12 ratings combined
2.5★ on Google (12)
tony cox
Nov 2023
Place is a dump, My dog has better living than the patients here. There is bugs on the wall and place is not clean at all.
Peggy Hildreth
Nov 2023
The place is buggy, not clean. Sent new patient into place without communication of incompetence knowledged. Eye glasses broken and he could not see. The patients are in lock down and not enough of help.
Ashley Patterson
Sep 2023
"...and more importantly, a safer lifestyle. With 24 hours supervision and care, family members rest better knowing their loved ones are taken care of every day." The hermitage boasts of their 24hr supervision and exceptional care. This couldn't be further from the truth. Just a few months ago, a long time family friend lost his life due to their negligence. He was left unsupervised and went outside in the middle of the night. He proceeded to stand in a chair, and climbed over the fence, where he fell to his death. He was not found until morning. All of this is on camera. A few years ago I almost ran over one of the residents who was lying in the middle of the rd at the other end of mallard lane. I immediately called the hermitage to let them know and their response was "oh thats just what she does"
D. M.
Aug 2022
Wish I could give ZERO rating. This is a horrible place. It's the facility that is used for people they think no one cares about. My grandmother passed away in the care of this facility due to neglect, chemically restraining her, being malnourished, and so much more. This place needs to be closed down as it's such an unsafe facility and takes away the dignity and safe environment that these residents deserve.
Frequently Asked Questions
What types of care does Hermitage Retirement Center offer?
Hermitage Retirement Center offers Assisted Living.
Where is Hermitage Retirement Center located?
Hermitage Retirement Center is located at 139 Mallard Lane in Rockingham, North Carolina.
What do families say about Hermitage Retirement Center?
All available reviews for Hermitage Retirement Center are highly negative, with families describing serious safety incidents, neglect, and cleanliness problems rather than everyday satisfaction. The community's own description highlights 24-hour caregiver staffing, specialized memory care, and outdoor garden spaces, but these claims are directly disputed by multiple reviewers who report understaffing and lack of supervision.
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