Gwen Dupre
Dec 2025
Very good visit. Clean facility and most of the workers are extremely nice. Some at the desk just ignore you.
1 / 5CMS Care Compare
Families generally describe Heritage Manor of Ville Platte as clean and staffed by friendly, attentive workers, with several noting a warm, personal feel tied to its long history in the community. One detailed recent account, however, describes a decline in communication and recurring problems with lost laundry and staff accountability over the past year.
AI-generated from reviews and community data.
Heritage Manor Of Ville Platte is a senior living community in Ville Platte, Louisiana offering Skilled Nursing / Long Term Care. Amenities include Restaurant style Dining Room, Gathering / Activity Spaces and Social Activities. Families rate it 4.9 out of 5 across 67 reviews.
Heritage Manor of Ville Platte is a nursing home offering skilled nursing, rehabilitation, and long-term residential care in Ville Platte, Louisiana. The community serves individuals recovering from surgery or hospitalization, those requiring rehabilitation therapies, and residents needing regular medical monitoring and long-term care.
The facility provides short-term skilled nursing services designed to help patients recuperate safely and return home after surgery or hospital stays. For patients with joint replacement surgery or medical events such as heart attacks or strokes, the community offers rehabilitation therapies to increase mobility, strength, and functional ability. Staff work collaboratively with patients' personal physicians throughout the recovery process.
Heritage Manor features private rooms, which according to research cited by the community, help decrease the risk of acquiring and spreading infections. Long-term residents benefit from a homelike environment with activities designed to nurture the body, mind, and spirit, along with regular medical monitoring and professional care.
The community serves Ville Platte, Pine Prairie, Mamou, Chataignier, Basile, and Turkey Creek in Evangeline Parish.
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Help Me Choose4.9overall · 67 ratings combined
4.9★ on Google (67)
Gwen Dupre
Dec 2025
Very good visit. Clean facility and most of the workers are extremely nice. Some at the desk just ignore you.
KB
May 2025
My grandfather has been here the past few years. For a while it was great. This past year has been horrendous. Lack of communication is becoming a thing. Also we, the family, provide his clothes, and do his laundry. The cna and nursing staff has been instructed to not let laundry team do his clothes, and what happened instead? Laundry team keeps taking his clothes and losing them. We are constantly having to replace pajamas, pants, shirts, etc. When you question anyone about it they point the finger at eachother instead of fixing the issue. We are getting very tired of this. They definitely give an impression of “I don’t care, I just work here.” This place has gone down hill and it’s been in the past year when they got new staff. Do better. If you can’t do better go work somewhere that requires less!
Michelle Vidrine
Mar 2025
Most everyone was super pleasant and helpful. Very clean. Knew my loved one by name. They even went out of their way to help with something personal that needed to be fixed.
ANNETTE JOHNSON
Apr 2024
Today I was so pleased that my relative (cousin) seemed happier and more settled than she has been in a long time. I think she even gained weight. She needed to. My mom and mother in law were residents in the past and it was always good. Being a life-long resident of Ville Platte has its perks, so many personal friends who are employed there makes it easy to feel the warmth.
Jill Duffee
Feb 2024
Our first day was sad but comforting for us as we put our dad in the facility. The staff was excellent attending to him and us. We had lots of questions which the staff answered or attended to promptly. Dad hadn’t had lunch and lunch had ended. The attendant who was seeing about dad went to the kitchen and she brought a meal to the room for him. The first day was a positive experience even through the sadness of having him admitted to Heritage Manor. The place was very clean and well kept. The only minus was the noise outside the door from the washing crew talking and laughing loudly.
8 inspection visits in the last three years, 21 citations on file. Inspections are conducted by state agencies on behalf of the U.S. Centers for Medicare & Medicaid Services (CMS).
Reasonably accommodate the needs and preferences of each resident.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 25, 2026
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 25, 2026
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Dec 10, 2025
Ensure services provided by the nursing facility meet professional standards of quality.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Jul 1, 2025
Ensure each resident receives an accurate assessment.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Jul 1, 2025
Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Jul 1, 2025
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Jul 1, 2025
Have approved installation, maintenance and testing program for fire alarm systems.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Nov 11, 2024
Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Dec 6, 2024
Provide and implement an infection prevention and control program.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Dec 6, 2024
Ensure residents do not lose the ability to perform activities of daily living unless there is a medical reason.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 6, 2024
Provide care and assistance to perform activities of daily living for any resident who is unable.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 6, 2024
Electronically submit to CMS complete and accurate direct care staffing information, based on payroll and other verifiable and auditable data.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 6, 2024
Ensure services provided by the nursing facility meet professional standards of quality.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 6, 2024
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Severity G of L: actual harm, isolatedFound during a complaint inspectionCorrected Sep 13, 2024
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected May 6, 2024
Ensure services provided by the nursing facility meet professional standards of quality.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Nov 25, 2023
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Nov 25, 2023
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 25, 2023
Plan the resident's discharge to meet the resident's goals and needs.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 25, 2023
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 25, 2023
Source: CMS Care Compare, public federal data covering certified nursing facilities, refreshed monthly. Citations range from A (least serious) to L (most serious) on the federal scope and severity scale. Most citations are corrected quickly; review the details and ask the community about anything that concerns you.
Heritage Manor Of Ville Platte offers Skilled Nursing / Long Term Care.
Heritage Manor Of Ville Platte is located at 2020 W. Main Street in Ville Platte, Louisiana.
Families generally describe Heritage Manor of Ville Platte as clean and staffed by friendly, attentive workers, with several noting a warm, personal feel tied to its long history in the community. One detailed recent account, however, describes a decline in communication and recurring problems with lost laundry and staff accountability over the past year.
Heritage Manor Of Ville Platte had 8 government inspection visits in the last three years, with 21 citations on file according to CMS Care Compare data. The full history, including what each citation was for and whether it was corrected, is in the inspection section on this page.
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