Holly Koch
Sep 2025
We had a appreciation day and it was fantastic. Tha management did an awesome job!! There was music, good food and I had a chance to meet some new people. Thanks for the FUN day!!!
Heritage House Senior Apartments-2 bedroom
11515 W Cleveland Ave3.9(17 ratings)· West Allis average: 3.3
Own this community? Update your listing · Marketing for operators
1 / 6Quick Facts
- Housing type
- Described as subsidized housing model
- Laundry
- No in-unit washer and dryer
- Transportation
- Van service to grocery store offered
What Families Think
An automated summary of family reviews and public information. Not verified by MyLivingChoice; confirm services, staffing and pricing with the community.
Families and residents at Heritage House frequently praise the maintenance and management team for being friendly, responsive, and knowledgeable about housing programs, along with the light-filled common areas that encourage socializing. A few reviewers raised concerns about unit issues like small kitchens and plumbing problems, and there are isolated reports of unresponsive communication and one instance of rude office interaction. Overall, the community holds a 3.9 out of 5 rating from 17 Google reviews, reflecting a generally positive but mixed experience.
What reviewers praise
- Friendly, responsive maintenance and management staff
- Bright atrium and multiple common areas reduce isolation
- Clean, well-maintained grounds and units
- Good closet space and outlet placement in units
- Seasonal decorations and resident appreciation events
- Pets welcomed, per resident accounts
What reviewers flag
- One report of unresponsive communication to website inquiries
- One report of rude office staff interaction
- Some reviewers noted compact kitchens and plumbing issues
- One detailed report described a bed bug incident before maintenance response
AI-generated from reviews and community data.
Heritage House Senior Apartments-2 bedroom is a senior living community in West Allis, Wisconsin offering Assisted Living and Independent Living. Amenities include Outdoor Patio, Gathering / Activity Spaces and Social Activities. Families rate it 3.9 out of 5 across 17 reviews.
About Heritage House Senior Apartments-2 bedroom
Heritage House Senior Apartments offers assisted living and independent living in West Allis, Wisconsin, with 2-bedroom units available. The community houses residents in a multi-floor building designed for both active seniors and those requiring support services.
Families consistently praise the maintenance and management team, noting their responsiveness and friendliness. The common areas, including reading spaces, movie viewing rooms, craft areas, and a naturally lit atrium, are highlighted as welcoming gathering spots that help reduce isolation. Residents and their families appreciate the clean, well-maintained grounds and units, with several noting spacious closets, good outlet placement, and adequate storage. One family wrote that the staff "provided a lot of information and answered questions" during their tour. The community also welcomes pets and hosts seasonal decorations and appreciation events for residents.
Some residents have noted challenges with unit features, such as compact kitchens and occasional plumbing issues, and one prospective resident reported difficulty getting responses to inquiries through the website. These concerns appear in a small number of reviews.
Heritage House holds a 3.9 out of 5 Google rating based on 17 reviews, reflecting mostly positive experiences centered on staff attentiveness and community atmosphere alongside some operational gaps.
Types of Care at Heritage House Senior Apartments-2 bedroom
Assisted LivingIndependent Living
Amenities
Room Amenities
- Emergency Call System
- Multiple Floor Plans
- Private Bathroom
- Private Rooms
- Wheelchair Accessible
Community Amenities
- 24-Hour Staff
- Gathering / Activity Spaces
- Housekeeping
- Outdoor Patio
- Security
Activities
- Birthday / Holiday Parties
- Social Activities
Need help deciding?
Tell us what you're looking for and we'll match you with communities that fit. Free for families.
Help Me ChooseReviews of Heritage House Senior Apartments-2 bedroom
3.9overall · 17 ratings combined
3.9★ on Google (17)
John Hegarty
Aug 2025
Tina was so nice and helpful
Steve Ahrens
Apr 2025
My brother-in-law will be moving into Heritage House soon. He, my wife and I toured the facility. The staff is very nice and provided a lot of information and answered questions. He is bringing his small dog Frank with him. The building offers many, many areas for reading, movie viewing, conversation, meditation, crafts etc. The unit is spacious, just perfect for a single person, very clean. Other amenities will make living there easy and enjoyable. We also have a good friend who has lived there several years and loves it. Thank You for providing such a well maintained and safe area for our family member. Steve
Deborah Avery
Jun 2024
I just spoke with the property manager Tina and she was so pleasant and knowledgeable in answering my questions and explaining the application process. I look forward to moving there in the future.
Arlan Kildahl
Apr 2024
First time I wrote the truth about heritage house tina hr asked me too take it down??? Then said maintenance is coming in too fix problems it started looking at the stove so small not enough room too even put a pizza pan in the sink is the smallest I ever used the shade came down as soon as I tried pulling it down it all came down times the toilet gets clogged all the time mind u I moved out at 15 never had a shade come down dead bed bugs on window sill so the place was sprayed before coming in tina said it wasn't but just so happend when me and my caseworker came in thear was a bug crawling on the floor her remark was have too get exterminator in hear???? No air conditioning provided for disabled who have breathing issues so back too maintenance coming back in out of all the things I told tina that need too be fixed got only Mt shade put back up part way no string too close it.. the toilet is so low too the floor also hard too get back up. Decided too tell tina about next door neighbor pounding on the wall me and freind heard it from her appt tina said its coming from the roof and card players way on the 2nd floor can hear it others wing mind u on the 2 and coming from the roof. Believe it or not she said record it next time( favortism) or? And about 12 or more people agrochemicals me not me about the trouble she is causing tina said depends who u talk. Too me and freind are lying and coming from the roof and record it next tiime???? Maybe just pound on office wall that' s what It sounds like. Well thanks for the shade with no string too pull it down. And it's two thirds up too bad about the post u wanted me too take down the. Truth why couldn't u face the truth after deleting it ( the roof) ???
Frequently Asked Questions
What types of care does Heritage House Senior Apartments-2 bedroom offer?
Heritage House Senior Apartments-2 bedroom offers Assisted Living and Independent Living.
Where is Heritage House Senior Apartments-2 bedroom located?
Heritage House Senior Apartments-2 bedroom is located at 11515 W Cleveland Ave in West Allis, Wisconsin.
What do families say about Heritage House Senior Apartments-2 bedroom?
Heritage House Senior Apartments-2 bedroom carries a 3.9 out of 5 rating from 17 Google reviews. Families and residents at Heritage House frequently praise the maintenance and management team for being friendly, responsive, and knowledgeable about housing programs, along with the light-filled common areas that encourage socializing. A few reviewers raised concerns about unit issues like small kitchens and plumbing problems, and there are isolated reports of unresponsive communication and one instance of rude office interaction. Reviews on MyLivingChoice come from families who confirmed a connection to the community and appear with the reviewer's first name and last initial.
How can families visit Heritage House Senior Apartments-2 bedroom?
Submit the Request Information form on this page, or contact Heritage House Senior Apartments-2 bedroom directly, to arrange a tour. Sharing your timeline and care needs up front helps the community prepare for your visit.
Work at Heritage House Senior Apartments-2 bedroom? Claim this listing to update photos, pricing, and details. It's free.
Nearby Communities
Other senior living options within 25 miles of West Allis.
CLE Autumn Villa Assisted Living
West Allis, Wisconsin0.2 mi
Assisted Living
Tree of Life Assisted Living West Allis LLC
West Allis, Wisconsin0.4 mi
5(4)
Assisted Living
Tall Oaks of West Allis
West Allis, Wisconsin0.5 mi
2.5(2)
Assisted Living
Tree of Life Greenfield
Greenfield, Wisconsin1 mi
5(13)
Assisted Living
Angels Hearth
West Allis, Wisconsin1 mi
Assisted Living
Root River Haven
West Allis, Wisconsin1 mi
Assisted Living
Prefer to stay home?
Home care agencies serving West Allis bring help to the house: daily living, companionship, and respite for family caregivers.
