Amanda Shafer
Aug 2026
The people here are amazing and they helped the residents as much as they can and they do therapy every day and speech therapy they are really helping
4.5(183 ratings)· Morristown average: 4.6
Part of Life Care Centers of America · 147 communities · 4.5★ average
1 / 6CMS Care Compare
No written family reviews were provided for The Heritage Center, though the community holds a strong aggregate Google rating of 4.6 from 169 reviews. Based on the available details, the facility positions itself as a skilled nursing and rehabilitation center with on-site medical support and proximity to local hospitals.
AI-generated from reviews and community data.
The Heritage Center is a senior living community in Morristown, Tennessee offering Skilled Nursing / Long Term Care. Amenities include Restaurant style Dining Room, Gathering / Activity Spaces and Housekeeping. Families rate it 4.5 out of 5 across 183 reviews.
The Heritage Center is a skilled nursing and rehabilitation facility located in Morristown, Tennessee, operated by Life Care Centers of America. The community offers short-term rehabilitation, long-term care, and post-operative recovery services in a homelike environment.
The facility features an on-site physician and provides both inpatient and outpatient rehabilitation services. A team of therapists and nurses develop individualized care plans tailored to each resident's and patient's specific goals and needs.
Positioned approximately half a mile from Morristown-Hamblen Healthcare System and Lakeway Regional Medical Center, The Heritage Center benefits from proximity to major medical resources. The community is situated between Knoxville and the Tri-Cities area in East Tennessee.
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Help Me Choose4.5overall · 183 ratings combined
4.5★ on Google (183)
Amanda Shafer
Aug 2026
The people here are amazing and they helped the residents as much as they can and they do therapy every day and speech therapy they are really helping
Stephen Kueny
Aug 2026
Great care was given here for the time spent healing. Fantastic Staff especially the Nurses. It's a clean Facility and the food was good. Thank you again
Michael Earnest
Aug 2026
Very unclean. Inept service
Gene Mullins
Aug 2026
This is one of the nicest facilities I have had the opportunity to visit as a Pastor. We found our friend happy and well taken care of. We would recommend this facility.
Teresa “Tudibug” Goins
Aug 2026
The employees and the nurses are super nice , helpful and pretty which makes the Center a great one. My dad was always in a good mood when we went to see him,..and his rehab was enjoyable. Thanks so much for taking care of our Dad and helping us get through this...XOXO🥰
3 inspection visits in the last three years, 28 citations on file. Inspections are conducted by state agencies on behalf of the U.S. Centers for Medicare & Medicaid Services (CMS).
Provide safe, appropriate dialysis care/services for a resident who requires such services.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jun 30, 2025
Have a policy regarding use and storage of foods brought to residents by family and other visitors.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 30, 2025
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 30, 2025
Provide and implement an infection prevention and control program.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 30, 2025
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 30, 2025
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 30, 2025
Provide special eating equipment and utensils for residents who need them and appropriate assistance.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 30, 2025
Install corridor and hallway doors that block smoke.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 30, 2025
Develop and maintain an Emergency Preparedness Program (EP).
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 30, 2025
Ensure each resident receives an accurate assessment.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 30, 2025
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Apr 5, 2024
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Apr 5, 2024
Provide safe and appropriate respiratory care for a resident when needed.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 5, 2024
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 5, 2024
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 5, 2024
Provide care and assistance to perform activities of daily living for any resident who is unable.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 5, 2024
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 5, 2024
Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 5, 2024
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 5, 2024
Provide or obtain laboratory tests/services when ordered and promptly tell the ordering practitioner of the results.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 5, 2024
Install a fire alarm system that can be heard throughout the facility.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 5, 2024
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 5, 2024
Provide a written emergency evacuation plan.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 5, 2024
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 3, 2020
Inspect, test, and maintain automatic sprinkler systems.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 1, 2020
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jan 30, 2020
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jan 27, 2020
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jan 25, 2020
Source: CMS Care Compare, public federal data covering certified nursing facilities, refreshed monthly. Citations range from A (least serious) to L (most serious) on the federal scope and severity scale. Most citations are corrected quickly; review the details and ask the community about anything that concerns you.
The Heritage Center offers Skilled Nursing / Long Term Care.
The Heritage Center is located at 1026 Mcfarland Street in Morristown, Tennessee.
No written family reviews were provided for The Heritage Center, though the community holds a strong aggregate Google rating of 4.6 from 169 reviews. Based on the available details, the facility positions itself as a skilled nursing and rehabilitation center with on-site medical support and proximity to local hospitals.
The Heritage Center had 3 government inspection visits in the last three years, with 28 citations on file according to CMS Care Compare data. The full history, including what each citation was for and whether it was corrected, is in the inspection section on this page.
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