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Hennepin Home Health Care

8590 Edinburgh Centre Dr

3.4(33 ratings)· Brooklyn Park average: 4.3

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Hennepin Home Health Care, photo 1

Quick Facts

Medicare quality
Certified, not yet rated

Home Health Compare

Medicare certified
Since 1994
Licensing
245D licensed for Individual Home Supports via CADI Waiver
Insurance Accepted
Accepts Health Partners, Hennepin Health, Ucare, BCBS, Medica, Humana

What Families Think

An automated summary of family reviews and public information. Not verified by MyLivingChoice; confirm services, staffing and pricing with the community.

Reviews of this home health agency are sharply mixed, with several clients and former employees describing unprofessional management, high staff turnover, and gaps in service, while a couple of reviewers with long-term aides report good, reliable care. The agency offers mental health and home support services alongside personal care, accepting a range of insurance plans.

What reviewers praise

  • Long-term ARMHS worker described as reliable and caring
  • Medicare certified with 245D licensing
  • Accepts multiple major health insurance plans
  • One reviewer praised prompt emergency support

What reviewers flag

  • Multiple reports describe the owner as unprofessional or dismissive
  • One report of months without service due to staffing gaps
  • One report of high staff turnover and poor supervision
  • One report of a boundary issue between staff and a client

AI-generated from reviews and community data.

Hennepin Home Health Care is a home health agency serving Brooklyn Park, Minnesota offering Home Health. Families rate it 3.4 out of 5 across 33 reviews.

About Hennepin Home Health Care

Hennepin Home Health Care is a home care agency serving the Brooklyn Park, Minnesota area and throughout the Twin Cities metro region. As one of the community's first home care agencies, the organization is family-oriented and devoted to providing services with understanding and compassion, aiming to maintain clients' integrity, independence, and choice through reliable service.

The agency is Medicare certified and holds 245D licensing to provide Individual Home Supports through the CADI Waiver. It is also certified by the State of Minnesota to deliver Adult Rehabilitative Mental Health Services (ARMHS) and offers licensed mental health therapy through state-licensed therapists. The agency accepts coverage from multiple health plans including Health Partners, Hennepin Health, Ucare, BCBS, Medica, and Humana.

Hennepin Home Health Care provides services both in clients' homes and in the community throughout the Twin Cities metro area. The agency assists clients in determining their payor eligibility and handles the administrative work required to access covered services.

Types of Care at Hennepin Home Health Care

Home Health

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Reviews of Hennepin Home Health Care

3.4overall · 33 ratings combined

3.4★ on Google (33)

C Yang

Mar 2026

via Google ↗

My interaction with the head of the company during the interview process unveiled numerous red flags, clearly indicating a lack of professionalism from the get-go. When confronted about the negative feedback visible online, the owner dismissed them as baseless accusations. Furthermore, the proprietor mentioned their policy of notifying applicants about their status post-interview, a claim I decided to look into. My findings revealed that the problems within the company were even more profound than initially apparent. This revelation was fortuitous, as it solidified my decision to avoid joining an entity with such problematic values.

Kamaal Axmed

Feb 2026

via Google ↗

Good Morning Hennepin Health Care. I’m Kamaal,and I’m writing to thank you for the hard working to save people and community 24 hours. And everyday. I’ve been thankful the service and the support. Emergency Of Hennepin Health Care. For example, when my child gets burned from tea. We appreciate the time and effort. Kamaal.

Llaymonte F

Jan 2025

via Google ↗

The owner Amelia is erratic, at best. She's rude and condescending to both her clients and her staff. She'd rather fire someone than admit she may be in the wrong. They are always hiring because they can't keep good staff. No one would put up with her behavior. Then there is the Peer Support Specialist, Anna, that curiously drives her client out for coffee and dinner and pays for the both of them on a major holiday when most stores and dining establishments are closed and people are at home with loved ones. That was just odd and a clear boundary issue. Maybe DHS needs to pay this place a visit.

Judith Nebel-Ellis

Oct 2018

via Google ↗

I’ve never experienced anything but courtesy and good work on my behalf. I’ve had my current ARMHS Worker, Heidi NEDLUND for over a year. I love her and she’s always on time and fun to be with. I don’t know about the company’s past or why people have given these negative reviews, but I want you to know it is a good company with good workers. All these different social service providing companies, including Pinnacle Services, Supportive Living Solutions, Home Health Care and many more are good companies run by professionals educated in caring for elderly, and all sorts of disabilities. Most care a lot for their Clients. Report problems to Supervisors, but bear in mind we all have some bad days and some people just don’t “click” with each other. The companies know this and will try hard on your behalf to make good matches between the workers and clients. If you feel you’ve been disrespected or if your worker is never on time or there are any other issues, of course you must report it to a Supervisor. My experiences with this company have been good.

C N

Dec 2017

via Google ↗

My PAC quit she didn't like the tone I used when she told me she was sick. She would talk about her other clients pass and present in detail. She kept calling me Kid after me asking her not to. She didn't follow my directions when she was providing personal care because it was to much work for her. Plus she was being two face when I was getting renewed to the point I would lose hours I had. Some of the on calls was getting high sitting in her car. Most of them didn't want to help me with my hair so I had to do it even though it was part of my care plan. Company filled paper work to continue my services even though I said I didn't want to be a client anymore. They never sent anyone out to help me even though that wanted to get paid. I called and got the run around from staff went 4 months without service because of them. Don't work for or with them for any type of service. You've been warned

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By submitting, you're okay with us and Hennepin Home Health Care reaching out by phone, email or text. Always free for families; the agency pays us a flat fee for the introduction, whether or not you hire them, never you. How we work · FAQ

Medicare Quality of Care

Hennepin Home Health Care is a Medicare-certified home health agency (certified since 1994). The figures below come from Medicare's Home Health Compare program and are updated quarterly. Percentages are shares of patients; higher is better unless noted.

Quality of patient care

Not yet rated. Medicare needs a minimum number of recent patients before it publishes a star rating.

Services offered

  • Skilled nursing
  • Physical therapy
  • Occupational therapy
  • Home health aide

What patients say

3.0 / 5 patient survey rating

  • Would definitely recommend the agency68%US 79%
  • Rated their overall care 9 or 10 out of 1083%US 85%
  • Care was given in a professional way81%US 89%
  • The team communicated well81%US 86%
  • The team discussed medicines, pain and home safety84%US 82%

78 completed patient surveys, 16% response rate.

Hospital outcomes

  • Discharged to the community61%US 80%Worse than

How patients did

  • Care started within 2 days of referral96%US 94%
  • Patients who had a fall with major injury (lower is better)5%US 1%

Service area

Hennepin Home Health Care reports serving 86 ZIP codes, including Minneapolis, Saint Paul, Eden Prairie, Hopkins, Andover, Anoka, Burnsville, Cedar, Champlin, Circle Pines and more. Search by your ZIP code to confirm coverage; agencies that cover it are marked “Serves your ZIP”.

Source: Centers for Medicare & Medicaid Services, Home Health Care Compare and the HHCAHPS patient survey. CCN 247001. National figures are the average across all certified agencies.

Frequently Asked Questions

What types of care does Hennepin Home Health Care offer?

Hennepin Home Health Care offers Home Health.

Where is Hennepin Home Health Care located?

Hennepin Home Health Care is located at 8590 Edinburgh Centre Dr in Brooklyn Park, Minnesota.

What do families say about Hennepin Home Health Care?

Reviews of this home health agency are sharply mixed, with several clients and former employees describing unprofessional management, high staff turnover, and gaps in service, while a couple of reviewers with long-term aides report good, reliable care. The agency offers mental health and home support services alongside personal care, accepting a range of insurance plans.

Does Medicare cover care from Hennepin Home Health Care?

Yes. Hennepin Home Health Care is a Medicare-certified home health agency, so Medicare Part A or Part B pays in full for skilled nursing, therapy and home health aide visits when a doctor orders them and the patient is homebound. There is no copay for covered home health visits.

Do I need a referral to use Hennepin Home Health Care?

For Medicare to pay, yes: a doctor, nurse practitioner or physician assistant must certify that care is needed and sign a plan of care. Families can call the agency first, and the agency will usually contact the doctor to arrange the order. Ongoing help with bathing, meals and companionship is a different service, non-medical home care, which needs no referral.

How can families visit Hennepin Home Health Care?

Submit the Request Information form on this page, or contact Hennepin Home Health Care directly, to arrange a tour. Sharing your timeline and care needs up front helps the community prepare for your visit.

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