Derick Kambobe
Dec 2025
They make in‑home care simple and stress‑free.
Quick Facts
- Company history
- Serving Kansas City area since 2009
- Business structure
- Independently owned location within Briggs Home Care network
- Respite support
- Short-term respite care for family caregivers
- Intake process
- Starts with a free in-home consultation
What Families Think
Reviews for Hearts at Home are sharply split: some families praise specific caregivers and describe the process as warm and stress-free, while others report serious caregiver no-shows, rapid staff turnover, and a mishandled deposit. Communication and management responsiveness during problems appear to be a recurring concern in the negative reviews.
The Good
- Individual caregivers described as compassionate and welcoming
- Praised by name for being hands-on and kind
- Process described as simple and stress-free
- Specialized dementia support focused on safety and routine
- Free consultation to start tailored care plan
The Bad
- Multiple reports of caregivers not showing up for shifts
- One report of five caregiver changes within weeks
- One report of mishandled deposit and exposed private data
- One report of unresponsive, uncommunicative management when issues arose
AI-generated from reviews and community data.
About Hearts at Home In-Home Care
Hearts at Home In-Home Care provides in-home care services in Overland Park, Kansas, serving the Kansas City area since 2009. The company delivers personalized support that enables older adults to remain in their homes while receiving assistance with daily activities and companionship.
The care services include help with bathing, dressing, grooming, and meal preparation, along with meaningful conversation and emotional support to reduce isolation. The company also offers specialized in-home support for individuals living with Alzheimer's disease or other forms of dementia, with a focus on safety, routine, and reassurance.
Hearts at Home emphasizes caregiver reliability and communication, stating that caregivers are carefully selected, background-checked, and trained. The company builds individualized care plans around each person's routines, preferences, and health goals rather than using standardized approaches. Short-term respite care is available for family caregivers who need relief.
The service process begins with a free consultation to discuss needs and preferences, followed by development of a tailored care plan and caregiver assignment with regular check-ins and communication. Hearts at Home operates as part of the Briggs Home Care network, with each location independently owned and operated.
Types of Care
Home Health and Hospice
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Help Me ChooseReviews
4.5overall · 25 ratings combined
4.5★ on Google (25)
Mary Blake
Apr 2025
Brynn and Laura Leigh were so insightful and very hands on throughout the process. They are so kind and caring. Very professional establishment, would highly recommend!!!! Brynn and Laura Leigh are so sympathetic and down to earth. Love Hearts at Home in our family!
Kelly McKinney
Aug 2024
The Team at Hearts at Home is welcoming, compassionate and friendly. This made us feel comfortable from the moment they came into our home.
Samantha Malone
Mar 2022
Very disappointed in this company. The caregivers would not show up leaving my elderly family member lying in bed for hours, no notification, no replacements. They sent our deposit money to a random person and has exposed private data. The CEO Lisa Harrington when confronted about the care has no reason and stutters through excuses as to why the company messed up yet again The whole experience was atrocious. They lack communication, and overall the management was very uncaring. I would not recommend using this company if you love your elderly person.
KC Mom
Mar 2018
Very disappointing experience. In a matter of just a few weeks, we experienced no fewer than five caregivers. We would get them trained and knowledgeable about what our needs were and then they would either lose interest, decide the drive was too far, decide that being a caregiver just was not for them or they would simply just not show up for their shift. Such a disappointing experience, for both the patient and the family. Getting good help in this field is difficult to be sure. Proper vetting of employees with professional background checks could go a long way in hiring dependable, caring staff. Working with this company was simply exhausting!
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