Families largely describe Heartland Hospice's frontline staff as deeply compassionate, singling out specific nurses and care consultants for going above and beyond during difficult times. However, one detailed review describes a sharp decline in service after a company buyout, citing trouble getting supplies, a rude staff interaction, and concerns about management prioritizing budget over patient needs.
AI-generated from reviews and community data.
Heartland Hospice in Shawnee, Oklahoma provides hospice care to patients with life-limiting illnesses and their families. The service offers 24/7 support to address physical, emotional, and spiritual needs, with care delivered in patients' homes or other settings of their choice, including assisted living facilities, nursing homes, or hospitals when specialized medical assistance is needed.
The hospice care team includes physicians, nurses, social workers, volunteers, hospice aides, and chaplains who work together to develop personalized care plans. Pain management extends beyond medication to include emotional support and professional grief counseling for both patients and their loved ones. The service also provides bereavement support and spiritual care, recognizing the role faith may play during this time.
Family caregivers can access short-term relief services to allow them time away while their loved ones receive care. The professional team of counselors and social workers continues to support families for up to 13 months after their loved one's passing, acknowledging that grief responses vary and ongoing assistance is important.
Heartland Hospice serves patients with conditions including end-stage heart disease, COPD, Alzheimer's disease, ALS, and cancer. Patients with a life expectancy of six months or less who have been diagnosed with a life-limiting condition may be appropriate candidates for hospice care. Patients retain the freedom to leave hospice care at any time if their condition improves or they wish to pursue curative treatment.
The organization participates in the "We Honor Veterans" program, offering a focused admissions process and individualized care plans that acknowledge veterans' military experiences and address their unique needs and available benefits. Heartland Hospice operates as part of the Gentiva family of hospice and home health care providers, with locations across 36 states.
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Help Me Choose4.2overall · 10 ratings combined
4.2★ on Google (10)
Jaimie Kinslow
Jun 2026
The entire team consistently goes above and beyond to provide compassionate, professional, and personalized care. Their communication, responsiveness, and genuine kindness set them apart. We highly recommend this hospice company to any family looking for support and comfort during difficult times.
Dana Goodnight
Oct 2025
Heartland Hospice is truly exceptional! Felecia Moore, one of their care consultants, gives 110% to every patient and family she serves, ensuring they receive the highest level of care and support. When my own family needed hospice care, she went above and beyond to make sure every detail was handled with compassion and professionalism. Her dedication and genuine heart set her apart — you won’t find anyone better to partner with for hospice care consultations.
Amy Howard
Oct 2025
Would not recommend, it is like pulling teeth to get supplies or even basic answers. The best two things to happen from that place was Amber Palmer super sweet went above and beyond and Dylan Moore. I believe her name is Cynthia, she is rude. She told my aunt that it was our problem. Like we needed to hear that at the moment. Then they sent a nurse out that I am not even sure should be a nurse named Dana. They will not be there for your loved ones. I heard rumors of a snake for a manager from the companies own staff. Said that he was only in it for the money, he gets a bonus if supply orders are below budget. So patients go without while his pockets fill. If the employees are saying it. It is bad and patients are suffering someone should listen. Sadly we did not get the chance to switch companies. Now that it is over with though I will share these thoughts so no other families will suffer. Heartland went way down hill when they got bought out. It was not this bad when my mom was on service. I want to thank the previous staff as well. I will never be able to thank them enough they was saints compared to this new crew.
Kelbie Parish
Sep 2025
We are so incredibly grateful for the care our family received from Heartland Hospice, especially from Amber Palmer. The entire team was prompt, thorough, and compassionate, but Amber was truly an angel. She cared for my grandpa as if he were her own family—with love, gentleness, and patience. No question ever felt silly or unimportant to her. She was always honest and calm, answering everything with such grace and understanding. She was there whenever we needed her and helped guide us through every step to ensure my grandpa was comfortable and at peace. Amber’s presence brought us comfort during one of the hardest times of our lives, and we will be forever grateful to her and the entire Heartland Hospice team. Thank you for everything.
Ashley West
Sep 2025
Our family had the privilege of working with Heartland Hospice during my dad’s care, and I cannot express enough how grateful we are for their support. Judy was our main nurse, and she was absolutely phenomenal. She touched my heart in such a profound way—caring, kind, and compassionate through one of the hardest times of our lives. She shared both laughs and tears with us, and her presence made a lasting impact on my family. We were so fortunate to have her by our side during this journey. Beyond Judy, every single nurse and staff member we interacted with was wonderful. Kim, the social worker, was such a lovely person to talk to. My dad truly enjoyed her company—she was genuine, easy to talk to, and would go above and beyond to help in any way possible. Dylan was also fantastic—so kind, informative, and encouraging. He always had the kindest words for my dad and family, and his reassurance that we were taking good care of my dad meant more than I can say. No matter the time of day or night, there was always someone available to help us, whether through visits or phone calls. Losing someone you love is never easy, but Heartland Hospice made sure we were comforted, supported, and educated on what to expect every step of the way. I highly recommend this company. The compassion and dedication of every team member truly made a difference for our family. They are truly amazing people.
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