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Haven Manor Health Care

1441 Gateway Boulevard

2.4(14 ratings)· Far Rockaway average: 4

Haven Manor Health Care, photo 1

Quick Facts

Total units
240
Medicare rating
1 of 5

CMS Care Compare

Ownership
For profit, Limited Liability company
Certified beds
240
Behavioral health team
On-site psychiatrist and psychologist for mental health care

What Families Think

Reviews for Haven Manor are sharply divided: some families describe a caring, supportive environment—especially praising the Behavioral Management Unit—while others report disrespectful staff, a lack of visitor privacy, and an institutional, unwelcoming feel. The facility has a low overall Google rating from a small number of reviews, reflecting this split experience.

The Good

  • Behavioral Management Unit praised for personalized psychiatric care
  • Staff described as kind and helpful by some families
  • Long-term resident of 10+ years enjoys the food
  • Structured environment seen as safe by some relatives

The Bad

  • Multiple reports of disrespectful or unprofessional staff
  • Visits described as lacking privacy, with no private viewing of rooms
  • Some reviewers describe the environment as loud, chaotic, or prison-like
  • One report of poor communication and disorganization at check-in

AI-generated from reviews and community data.

Haven Manor Health Care is a senior living community in Far Rockaway, New York offering Skilled Nursing / Long Term Care. Families rate it 2.4 out of 5 across 14 reviews.

About Haven Manor Health Care

Haven Manor Health Care Center is a long-term and short-term rehabilitation facility in Far Rockaway, New York, providing state-of-the-art services through a team of nurses, social services, dietary specialists, and rehabilitation professionals who work together to devise and implement individualized plans of care for each resident.

The short-term rehabilitation program is designed to help residents recover and return to their community by restoring their health and mobility, with a caring rehab staff that develops personalized treatment plans for each person.

Behavioral health services are provided by a team of professionals that includes a psychiatrist and psychologist, along with facility social workers who meet regularly with patients to address behavioral and mental health needs.

Haven Manor welcomes family involvement in the recovery process, encouraging relatives to visit regularly as the facility believes that family support plays an important role in patient recovery.

Types of Care at Haven Manor Health Care

Skilled Nursing / Long Term Care

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Reviews of Haven Manor Health Care

2.4overall · 14 ratings combined

2.4★ on Google (14)

Bryna Moskowitz

Oct 2025

via Google

Haven Manor has been a true blessing for our family. The staff on the Behavioral Management Unit are not only skilled, but genuinely caring—they treat our loved one with respect, patience, and compassion every day. The experienced Mental Health Clinicians and Interdisciplinary Team have created a personalized treatment plan that’s made a real difference. We’ve seen improvements through therapy, counseling, and psychiatric care. The structured environment helps our loved one feel safe, supported, and more independent. We are so grateful for the dedication and professionalism of everyone at Haven Manor. They truly go above and beyond

Elle Free

Jul 2024

via Google

I’m not pleased with this place and the fact that we’re not even allowed to see where my Dad sleeps doesn’t sit well with me and during visitation we have no privacy we all sit amongst other visitors like they are in a prison .. And it’s very loud and out of control constantly yelling and shouting at the residents/patients . It seems like a mental institution. The reason I gave you 2 stars because my Dad resides there .

Yvette Williams

Apr 2022

via Google

This place is horrible I went to visit my brother yesterday and I was very disappointed in what I’ve seen the staff is very disrespectful and they treat the patients like their are in prison this place needs to be investigated because when I visit my brother the can was all in our conversation and not letting my brother enjoy his visit unacceptable and when my niece asked to speak to the manager a Puerto Rican man with black on said he was the manager and didn’t introduce him self to us. Don’t ever send your love one their because their are going to be treated like a prisoner instead of a patient. They are not friendly and very unorganized because when we arrived they didn’t even said hello and didn’t look at our paperwork to see if we had the the work for us to see our live one unacceptable that place need to be close down we are trying to get our live one out of there as soon as possible. When we left there yesterday we didn’t feel safe leaving our love one there at all ridiculous. I’m going to file an official complaint against this place.

Charlie and Mickey Newman

Aug 2021

via Google

My sister has been a resident of Haven Manor for over 10 years. It is not expensive. It looks like an old fashioned nursing home, but the staff are kind and helpful. She likes the food and being there.

Raven Simone

Nov 2020

via Google

Very unprofessional staff do not send any of your relatives to this place they treat people good.Also calling patients out of their name this place needs to be shut down

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Government Inspection History

5 inspection visits in the last three years, 32 citations on file. Inspections are conducted by state agencies on behalf of the U.S. Centers for Medicare & Medicaid Services (CMS).

Dec 10, 2025Health Complaint1 citation
  • Keep residents' personal and medical records private and confidential.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Feb 2, 2026

Jun 4, 2024Health Complaint1 citation
  • Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Jul 29, 2024

Nov 15, 2023Fire Safety StandardHealth Standard13 citations
  • Properly provide smoke detection systems in areas open to corridors.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jan 8, 2024

  • Have a registered nurse on duty 8 hours a day; and select a registered nurse to be the director of nurses on a full time basis.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jan 8, 2024

  • Properly select, install, inspect, or maintain portable fire extinguishes.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jan 8, 2024

  • Meet requirements for the installation and maintenance of electrical systems.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jan 8, 2024

  • Ensure that each resident is free from the use of physical restraints, unless needed for medical treatment.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jan 8, 2024

  • Ensure each resident receives an accurate assessment.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jan 8, 2024

  • PASARR screening for Mental disorders or Intellectual Disabilities

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jan 8, 2024

  • Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jan 8, 2024

  • Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jan 8, 2024

  • Install proper backup exit lighting.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 6, 2023

  • Assist a resident in gaining access to vision and hearing services.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jan 8, 2024

  • Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jan 8, 2024

  • Provide and implement an infection prevention and control program.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jan 8, 2024

Aug 19, 2021Fire Safety StandardHealth Standard14 citations
  • Assure the security of all personal funds of residents deposited with the facility.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Oct 11, 2021

  • Meet requirements for the installation and maintenance of electrical systems.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Oct 12, 2021

  • Provide and implement an infection prevention and control program.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Oct 11, 2021

  • Provide exit doors that are held open by devices that will automatically close on the activation of a fire alarm or smoke detector.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Oct 12, 2021

  • Install corridor and hallway doors that block smoke.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Oct 12, 2021

  • Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Oct 11, 2021

  • Install proper backup exit lighting.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Oct 12, 2021

  • Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Oct 11, 2021

  • Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Oct 11, 2021

  • Respond appropriately to all alleged violations.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Oct 11, 2021

  • Have generator or other power source capable of supplying service within 10 seconds.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Oct 12, 2021

  • Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Oct 12, 2021

  • Have stairways and smokeproof enclosures used as exits that meet safety requirements.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Oct 12, 2021

  • Have restrictions on the use of portable space heaters.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Oct 12, 2021

Mar 22, 2019Fire Safety StandardHealth Standard3 citations
  • Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected May 3, 2019

  • Dispose of garbage and refuse properly.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 3, 2019

  • Ensure that testing and maintenance of electrical equipment is performed.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 14, 2019

Source: CMS Care Compare, public federal data covering certified nursing facilities, refreshed monthly. Citations range from A (least serious) to L (most serious) on the federal scope and severity scale. Most citations are corrected quickly; review the details and ask the community about anything that concerns you.

Frequently Asked Questions

What types of care does Haven Manor Health Care offer?

Haven Manor Health Care offers Skilled Nursing / Long Term Care.

Where is Haven Manor Health Care located?

Haven Manor Health Care is located at 1441 Gateway Boulevard in Far Rockaway, New York.

What do families say about Haven Manor Health Care?

Reviews for Haven Manor are sharply divided: some families describe a caring, supportive environment—especially praising the Behavioral Management Unit—while others report disrespectful staff, a lack of visitor privacy, and an institutional, unwelcoming feel. The facility has a low overall Google rating from a small number of reviews, reflecting this split experience.

How did Haven Manor Health Care do on recent health and safety inspections?

Haven Manor Health Care had 5 government inspection visits in the last three years, with 32 citations on file according to CMS Care Compare data. The full history, including what each citation was for and whether it was corrected, is in the inspection section on this page.

How can families visit Haven Manor Health Care?

Submit the Request Information form on this page to connect with Haven Manor Health Care and arrange a tour. Sharing your timeline and care needs up front helps the community prepare for your visit.

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