SG Fortenberry
May 2025
This facility offers excellent care. My Aunt has received great care and my family is pleased with the compassionate care …we highly recommend.
1 / 3CMS Care Compare
Reviewers describe mixed experiences at Haven Hall, with several praising attentive nursing staff, rehab therapy, and cleanliness, while others report serious lapses in basic care, hygiene, and staffing levels. The facility appears strong in physical therapy and compassionate individual caregivers, but inconsistent oversight and short-staffing seem to affect day-to-day resident care.
AI-generated from reviews and community data.
Haven Hall Health Care Center is a senior living community in Brookhaven, Mississippi offering Skilled Nursing / Long Term Care. Amenities include Restaurant style Dining Room, Gathering / Activity Spaces and Housekeeping. Families rate it 3.8 out of 5 across 53 reviews.
Haven Hall Health Care Center is a skilled nursing and long-term care facility in Brookhaven, Mississippi, licensed for 81 residents.
Family experiences at Haven Hall are notably mixed. Several families praise the clinical attention and compassion of nursing staff, particularly on the West Wing, where one family noted their 86-year-old mother received attentive care following hip fracture rehabilitation. The facility itself is described as clean and well-maintained with no unpleasant odors. However, other families report serious gaps in daily care, including concerns about bed changes, supply availability, and bathroom cleanliness, along with observations that nursing staff appear understaffed relative to patient loads. One family wrote, "our nurses have been outstanding, just stretched way too thin."
The center holds a 3.8 out of 5 Google rating based on 53 reviews. Prospective residents and families should weigh the positive reports of staff compassion against documented concerns about consistency in routine care and staffing adequacy.
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Help Me Choose3.8overall · 53 ratings combined
3.8★ on Google (53)
SG Fortenberry
May 2025
This facility offers excellent care. My Aunt has received great care and my family is pleased with the compassionate care …we highly recommend.
Taneca Watkins
Apr 2023
We entrusted our loved one in the care of this facility and it is Horrible! I had to clean the bathroom myself, because no one has cleaned it since she been there. The CNA's are lazy and do not want to do what they get paid to do! Please do not send anyone you care for THERE! The way my sister is being treated is unacceptable and I will be filing a grievance against the facility and I will go further If I have too!!
Becky Deaton
Mar 2023
My mom, age 86, is currently a rehab patient there after falling and breaking her hip a few weeks ago. I have been very impressed with the care my mom has received. The nurses and nursing assistants on the West Wing are so attentive and truly care for their patients. My only complaint was that there was only 1 nurse for 20 patients. Our nurses have been outstanding, just stretched way too thin, and that’s an organizational issue not the staff’s fault. They need more nurses. The physical therapy staff here is superb. They exercise my mom daily except on weekends. I couldn’t get over the improvements my mom has made. I wish my mom could stay longer. My main complaint is the food. It could use improving. Sometimes it was so salty it was inedible. I know because I tried it. Many times we weren’t even sure what the dish was supposed to be, so we had to bring in other food. Thank you West Wing for taking such good care of my mom! She would love to take you all home with her.
Janice Butler
Mar 2022
This was my first Nursing home experience as a patient. My first day the a tech told me she couldn't stay in there waiting on me all evening (because she had been in my room twice in 10 minutes) I had a problem going on. I was there 12 days, they never once changed my bed. They told me I needed to have someone bring me some diapers, because they were just about out. I couldn't walk, had to use a wheelchair to get around. Housekeeping ran a damp mop over my floor twice during this stay. I had to ask her to please clean my toilet on the second day. After this I only saw them at mealtime/vital sign time and med time. If I asked for a pitcher of water they brought me a 6oz cup of water. I urinated on myself, on the floor,bathroom floor, and the garbage can because I couldn't hold it, and cleaned it up myself using the paper towel. The night nurse was nice, she was the only one that checked my oxygen and refilled the water on it. Two days before I left the day shift that came on was very nice. They checked to see If I needed anything, often. I had to leave and go home. We don't know where we are going, but we sure know where we have been.
Victoria “Vickie” Fitzpatrick
Jun 2019
This is a very nice nursing home. I went here to do volunteer work with another established Volunteer there. The place was very neat and clean... no odor that you would attached to a facility such as this. It was a most pleasant experience to Interact with some of the residents. The purpose of our visit was to minister to the Spiritual desire of those who wanted to have the Bible read to them and to associate with others and even to sing songs that pertained to the Bible reading. If I had to go in a facility or a family member for care, I Would definitely see about into this facility. The residents were clean and we'll cared for and a coordinator scheduled some activity every week day , to stimulate mentally and emotionally those living there.
5 inspection visits in the last three years, 14 citations on file. Inspections are conducted by state agencies on behalf of the U.S. Centers for Medicare & Medicaid Services (CMS).
Electronically submit to CMS complete and accurate direct care staffing information, based on payroll and other verifiable and auditable data.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Apr 30, 2026
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Apr 30, 2026
Provide and implement an infection prevention and control program.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Apr 30, 2026
Ensure services provided by the nursing facility meet professional standards of quality.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Apr 30, 2026
Provide safe and appropriate respiratory care for a resident when needed.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 30, 2026
Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 30, 2026
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 18, 2026
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Nov 25, 2024
Electronically submit to CMS complete and accurate direct care staffing information, based on payroll and other verifiable and auditable data.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Dec 6, 2024
Provide and implement an infection prevention and control program.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 6, 2024
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 6, 2024
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Apr 17, 2024
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Severity J of L: immediate jeopardy, isolatedFound during a complaint inspectionCorrected Aug 15, 2023
Provide and implement an infection prevention and control program.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jul 26, 2023
Source: CMS Care Compare, public federal data covering certified nursing facilities, refreshed monthly. Citations range from A (least serious) to L (most serious) on the federal scope and severity scale. Most citations are corrected quickly; review the details and ask the community about anything that concerns you.
Haven Hall Health Care Center offers Skilled Nursing / Long Term Care.
Haven Hall Health Care Center is located at 101 Mills Street in Brookhaven, Mississippi.
Reviewers describe mixed experiences at Haven Hall, with several praising attentive nursing staff, rehab therapy, and cleanliness, while others report serious lapses in basic care, hygiene, and staffing levels. The facility appears strong in physical therapy and compassionate individual caregivers, but inconsistent oversight and short-staffing seem to affect day-to-day resident care.
Haven Hall Health Care Center had 5 government inspection visits in the last three years, with 14 citations on file according to CMS Care Compare data. The full history, including what each citation was for and whether it was corrected, is in the inspection section on this page.
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