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Harbour Health Center at South Port Square

23013 Westchester Blvd

3.4(33 ratings)· Port Charlotte average: 4.2

Harbour Health Center at South Port Square, photo 11 / 5

Quick Facts

Total units
104
Medicare rating
2 of 5

CMS Care Compare

Ownership
For profit, Limited Liability company
Certified beds
104

What Families Think

Reviews of Harbour Health Center are sharply split: several families praise the rehab and therapy team for attentive, effective care, while others describe serious understaffing and neglect, especially overnight. This split is reflected in the 3.4-star average from 33 Google reviews.

The Good

  • Rehab and therapy team praised for effective results
  • Dietary staff accommodate picky eaters' requests
  • Nurses kept families informed during recovery
  • Coordinated, collaborative approach to physical and emotional care

The Bad

  • Multiple reports of night-shift staff sleeping on duty
  • Several reviewers describe call lights unanswered for over an hour
  • Reports of residents left in urine causing skin breakdown
  • One review describes facility as filthy and poorly managed

AI-generated from reviews and community data.

Harbour Health Center at South Port Square is a senior living community in Port Charlotte, Florida offering Skilled Nursing / Long Term Care. Amenities include Restaurant style Dining Room, Gathering / Activity Spaces and Social Activities. Families rate it 3.4 out of 5 across 33 reviews.

About Harbour Health Center at South Port Square

Harbour Health Center at South Port Square is a skilled nursing and long-term care facility in Port Charlotte, Florida, with a licensed capacity of 104 beds.

Family reviews of this community are sharply divided. Some families describe a dedicated, collaborative care team, particularly in rehabilitation settings, where therapists and nurses work closely with residents and families to support recovery and emotional well-being. One family noted that the occupational and speech therapist "goes out of her way to go to dietary" to accommodate their mother's requests. However, other families report serious concerns about inconsistent staffing, management responsiveness, and nighttime oversight, with complaints about cleanliness and staff attentiveness during evening hours.

The facility holds a 3.4 out of 5 Google rating based on 33 reviews. The divergence in experiences, ranging from one-star to five-star assessments, suggests that outcomes may vary significantly depending on the specific care setting, timing, and staff assignments within the facility.

Types of Care at Harbour Health Center at South Port Square

Skilled Nursing / Long Term Care

Amenities

Room Amenities

  • Cable or Satellite TV
  • Emergency Call System
  • Private Bathroom
  • Private Rooms
  • Wheelchair Accessible

Meals & Dining

  • Dietary Accommodations (Gluten-Free, Low / No Sodium, No Sugar, Vegan)
  • Restaurant style Dining Room

Community Amenities

  • 24-Hour Staff
  • Gathering / Activity Spaces
  • Housekeeping
  • Laundry Service
  • Medication Management
  • On-Site Nurse (RN)
  • Security

Activities

  • Social Activities (Happy Hour, Wine Tasting, Dances, Karaoke)

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Reviews of Harbour Health Center at South Port Square

3.4overall · 33 ratings combined

3.4★ on Google (33)

Jean Thomas

Oct 2025

via Google

Looking for an excellent rehab facility for your loved one? Look no further, Harbor Health is clean, well staffed, food is very good. My 94 yr. old mother is a retired nurse and very hard to please. She has not had one complaint. She is a very healthy, but picky eater. The occupational/speech therapist goes out of her way to go to dietary with any request my mom has just so she will eat. She has begun to gain weight and is getting stronger every day thanks to the kind and excellent care she is receiving. My sincere thanks and prayers to everyone at Harbor Health ❤️ 🙏 Jean T.

Christina Bosley

Mar 2024

via Google

The team at Harbour Health Center are highly competent, compassionate, and dedicated to dignity. My love one has been at the campus for over a month, and is doing better emotionally because they feel the dedication to healthcare. We have been to a few skilled nursing facilities and they all fell short on the basic care. This team works collaboratively for the physical and emotional well being. Quality care in the evenings and weekends, where every other facility fell short. Proactive infection control and nursing. My loved one is highly Compromised and the team doesn’t miss a beat in keeping her healthy to her ability. You will not find a better skilled nursing facility in Charlotte County period.

Carl Wright

Mar 2024

via Google

What a horrible place this is! You may want to think again before you choose this place for care. The nightmare for my cousin began in the admissions office where we were promised the best of care in area. It ended as you would not expect it to. The place is filthy, under staffed and poorly managed. Visiting at night, with what staff were there, were found sleeping. No staff at night to care for the vulnerable people. There may have been one or two staff that had compassion but that’s about it! Think twice!

Jennifer Sanders

Jul 2023

via Google

While your loved ones are sleeping, so is South Port Square! My experience at this facility was less than enthusiastic or meaningful. From management, nurses and CNAs were mostly less than helpful, accepting or caring for their residents. Many times there were health concerns brought directly to the attention of the "assigned" nurse (could not use the word caring as it definitely did not fit). Health concerns that has landed several residents in the hospital due to oversight of staff. Nurses and management failing to report certain time sensitive issues, either brushing these types of concerns under a rug or simply just ignoring the resident issues or health concerns. Make note that if your loved one is assigned to someone (whether staff or agency) that is working a double (16 hour shift) then your loved one may or may not be left sitting in urine for the better half of the day, causing skin breakdown. Multiple resident falls. Call lights left unanswered for more than 1 hour at a time at all times during the day. More times than not the 3-11 shift leave call lights unanswered for hours on end. The 11-7 shift the staff and agency (nurse and CNA) would actually go into resident rooms and fall asleep. Nurses would bundle up in blankets and fall asleep at the nurses station. If your loved one is what a nurse considers a "handful" then they will not receive the same level of care as someone who is more independent. Often time brushing them off as "losing their mind" or "they are dying anyways." The staff members more times than not have very unethical opinions (out loud) regarding family members, considering them a nuisance and a bother to their requests.

Mary Brownlee

Jun 2021

via Google

My mother was sent to this facility for rehab. I had little hope of getting her home due to her injuries. The rehab team never gave up. The nurses kept me informed. Jennifer kept let me know what resources we’re available to us. A very well coordinated rehab. Mom is home - alone and thriving. Thanks to this entire team who care so much!

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Government Inspection History

6 inspection visits in the last three years, 29 citations on file. Inspections are conducted by state agencies on behalf of the U.S. Centers for Medicare & Medicaid Services (CMS).

Mar 26, 2026Fire Safety StandardHealth Standard5 citations
  • Inspect, test, and maintain automatic sprinkler systems.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Apr 25, 2026

  • Have generator or other power source capable of supplying service within 10 seconds.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadDeficient, Provider has plan of correction

  • Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Apr 25, 2026

  • Have approved installation, maintenance and testing program for fire alarm systems.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Apr 25, 2026

  • Provide appropriate treatment and care according to orders, resident’s preferences and goals.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 25, 2026

Dec 30, 2025Health Complaint1 citation
  • Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Jan 30, 2026

Jul 8, 2025Health Complaint1 citation
  • Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

    Severity G of L: actual harm, isolatedFound during a complaint inspectionCorrected Aug 8, 2025

Mar 20, 2025Health Complaint3 citations
  • Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Apr 20, 2025

  • Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Apr 20, 2025

  • Respond appropriately to all alleged violations.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Apr 20, 2025

Feb 8, 2024Fire Safety StandardHealth Standard13 citations
  • Have generator or other power source capable of supplying service within 10 seconds.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Mar 8, 2024

  • Conduct testing and exercise requirements.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Mar 8, 2024

  • Inspect, test, and maintain automatic sprinkler systems.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Mar 8, 2024

  • Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Apr 10, 2024

  • To conduct inspection, testing and maintenance of fire doors by qualified individuals.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Mar 8, 2024

  • Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Mar 8, 2024

  • Ensure proper usage of power strips and extension cords.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Mar 8, 2024

  • Post nurse staffing information every day.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Mar 8, 2024

  • Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 8, 2024

  • Ensure medication error rates are not 5 percent or greater.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 8, 2024

  • Provide enough food/fluids to maintain a resident's health.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 8, 2024

  • Assist a resident in gaining access to vision and hearing services.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 8, 2024

  • Provide appropriate treatment and care according to orders, resident’s preferences and goals.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 8, 2024

Mar 10, 2022Fire Safety StandardHealth Standard6 citations
  • Have properly installed electrical wiring and gas equipment.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Apr 10, 2022

  • Ensure proper usage of power strips and extension cords.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Apr 10, 2022

  • Provide properly protected cooking facilities.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 10, 2022

  • Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 10, 2022

  • Ensure medication error rates are not 5 percent or greater.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 10, 2022

  • Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 10, 2022

Source: CMS Care Compare, public federal data covering certified nursing facilities, refreshed monthly. Citations range from A (least serious) to L (most serious) on the federal scope and severity scale. Most citations are corrected quickly; review the details and ask the community about anything that concerns you.

Frequently Asked Questions

What types of care does Harbour Health Center at South Port Square offer?

Harbour Health Center at South Port Square offers Skilled Nursing / Long Term Care.

Where is Harbour Health Center at South Port Square located?

Harbour Health Center at South Port Square is located at 23013 Westchester Blvd in Port Charlotte, Florida.

What do families say about Harbour Health Center at South Port Square?

Reviews of Harbour Health Center are sharply split: several families praise the rehab and therapy team for attentive, effective care, while others describe serious understaffing and neglect, especially overnight. This split is reflected in the 3.4-star average from 33 Google reviews.

How did Harbour Health Center at South Port Square do on recent health and safety inspections?

Harbour Health Center at South Port Square had 6 government inspection visits in the last three years, with 29 citations on file according to CMS Care Compare data. The full history, including what each citation was for and whether it was corrected, is in the inspection section on this page.

How can families visit Harbour Health Center at South Port Square?

Submit the Request Information form on this page to connect with Harbour Health Center at South Port Square and arrange a tour. Sharing your timeline and care needs up front helps the community prepare for your visit.

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