L Westfall
Jun 2025
My dad was discharged here for rehab and really was suppose to be here for 2-3 weeks. Facility looks really nice from the outside. Inside was ok a little messy but pretty clean. It is an older facility. However there was broken glass on the patio that had been there for some time after a week after telling somelr, and I ended up picking it up myself. He had a specialized diet due to a ruptured gallbladder. The food was HORRIBLE and inedible. We had met more than once with the staff regarding issues with his care and diet. it was ok for the lunch after the meeting but after that, went back to the same horrible food (if you even want to call it that) and be the very LAST person to be served despite being directly in front of the desk which he was put there for closer observations. When he was transferred to that room they did not have the call bell there. I had to harass multiple people to get them to install it. Maintenance did do it so someone from the office had to do it. He had fallen out of bed at least 3 - 4 times. The food manager didn’t know what the word ‘poultry’ was and I had to explain it to her. I signed paperwork declaring what he could and couldn’t eat but it didn’t matter. There were times were quite a few times we had to send food back or have to request items (from their alternate menus although having. Standing order for them) because things were left off although clearly stated that he needed to have certain things to help him build his strength back. My family had to come in DAILY to try to make sure he was eating bringing lots of basic foods including green salad and fresh fruit (besides oranges) when he did get a green salad it was on a small cake plate, limp shredded iceberg under plastic wrap that looked like it’d be there for a few days. We weren’t sure if he was even breakfast because he seemed hungry, nobody could tell us if he did or how much. They’d always put water out of reach behind him and fed him things he shouldn’t have (like grilled fake cheese on white bread, neither of which he could eat but did because he was so hungry) eaten causing severe cramping that would send him to emergency. This happened twice. The second was because of dehydration. There was at least one incident where the nurse passing out medication left it on the table and never returned to make sure it was taken. When he wasn’t able to do physical therapy they’d just put him back in bed...never seeming to ask questions or report to drs if there was an issue. His blood pressure kept getting low but didn’t seem like they did a whole lot or notify the drs. Also on weekends security was non existent although there were people at the front desk who didn’t even greet you or ask you to sign in. Not once did they ever ask to come pick up his effects when he left the facility You could freely walk around the whole facility and no one would say anything which is a safety hazard. We chose this facility because of the good ratings and for it being supposedly one of the ‘better places’ for rehab that Kaiser would cover. We have two other neighbors that have complained about the food being terrible too when their mothers stayed there. If I could give this place NEGATIVE stars I would!
