MyLivingChoice

Grand Village

923 Hale Lake Pointe

2.8(16 ratings)· Grand Rapids average: 4.1

Grand Village, photo 11 / 4

Quick Facts

Total units
114
Medicare rating
5 of 5

CMS Care Compare

Ownership
Government, County
Certified beds
114
Ownership
Nonprofit organization, not for-profit
Long-term care unit
Secured Woods Neighborhood for ongoing care
Transitional care setting
The Lodge bridges hospital-to-home recovery stays
History
Operating for more than a century

What Families Think

Reviews of Grand Village are largely negative, with multiple families describing neglect, unexplained injuries, poor communication, and lapses in medical follow-up during rehabilitation stays. A few reviewers praised individual nurses and aides and found the physical facility pleasant, but concerns about care consistency and staff responsiveness dominate the feedback.

The Good

  • A few reviewers praised specific nurses and aides
  • Physical facility described as nice and comfortable
  • Private rooms include walk-in showers and Wi-Fi
  • Over a century of operating history in the community

The Bad

  • Multiple reports of neglect, inconsistent care, and unexplained bruises
  • Reports of poor communication and confrontational staff behavior
  • Reports of discharge planning errors affecting ongoing medical needs
  • One serious report of delayed diagnosis leading to significant weight loss

AI-generated from reviews and community data.

Grand Village is a senior living community in Grand Rapids, Minnesota offering Skilled Nursing / Long Term Care. Amenities include Restaurant style Dining Room, Gathering / Activity Spaces and Social Activities. Families rate it 2.8 out of 5 across 16 reviews.

About Grand Village

Grand Village is a skilled nursing facility in Grand Rapids, Minnesota, offering a variety of living options for healthcare, rehabilitation, and long-term residential needs. The organization has provided care for more than a century, with over 3,100 people choosing Grand Village for recovery or as their home in the last 35 years.

The facility operates as a nonprofit organization committed to person-centered care and participates in the Advancing Excellence in Nursing Homes campaign. Staff provide 24-hour personalized care with a focus on building trusting relationships with residents and families, getting to know individuals beyond their medical history.

The Lodge at Grand Village is designed as a transitional care setting between hospital and home, featuring 35 spacious private rooms with walk-in showers, Wi-Fi, and cable television in a resort-like setting. The Woods Neighborhood provides a secure, homelike environment that combines modern living with natural surroundings, offering a sense of family and community for residents requiring ongoing care.

Grand Village emphasizes a holistic approach to wellness, with personalized programs and services tailored to each resident's needs. The facility maintains a focus on residents' health, well-being, and independence throughout their stay.

Types of Care at Grand Village

Skilled Nursing / Long Term Care

Amenities

Room Amenities

  • Cable or Satellite TV
  • Emergency Call System
  • Private Bathroom
  • Private Rooms
  • Wheelchair Accessible
  • Wi-Fi / High-Speed Internet

Meals & Dining

  • Dietary Accommodations (Gluten-Free, Low / No Sodium, No Sugar, Vegan)
  • Restaurant style Dining Room

Community Amenities

  • 24-Hour Staff
  • Gathering / Activity Spaces
  • Housekeeping
  • Laundry Service
  • Medication Management
  • On-Site Nurse (RN)
  • Salon / Barber
  • Security
  • Transportation Services

Activities

  • Social Activities (Happy Hour, Wine Tasting, Dances, Karaoke)

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Reviews of Grand Village

2.8overall · 16 ratings combined

2.8★ on Google (16)

Kris Justkris

Oct 2023

via Google

I gave 2 stars only because there were a few great nurses and aides. However PT was in my opinion incompetent because they did nothing but complain how my girlfriend wasn't cooperating, wasn't trying. I explained that she is very sick and they need to be patient with her. They said they have policies and procedures. I told them everyone is different and rehabilitate at a different pace. I told them its their job as the professional to help her, to motivate her. They didn't care and didn't try. They reported to Medicare that she wasn't making any progress even though her condition had been stable for a couple weeks which was not true. Medicare wouldn't cover her after that and was sent home. She was home for one day and then was taken to the hospital by ambulance for 10 days and is now home on hospice. I guess she wasn't so stable after all. As for OT, I heard she was getting OT but never saw it, never even met the OT person so I can assume they weren't doing their job either. We will never know how much better she could have gotten had this facility, Social worker, nurse manager, anyone... gotten her the help that her and I both tried to tell them over and over that she so desperately needed. I wouldn't recommend this facility for rehab unless you or your loved one are very healthy and of sound mind to a point that your loved one can tell you everything that's going on there. PT was terrible!! Very unprofessional! I was there every day and saw plenty but I know there was so much that I didn't see or even get told because my girlfriend was extremely confused due to how sick she was. She also had large unexplained bruises on her back. My heart breaks for her! She deserved so much better.

Kylie Nyblom

Nov 2022

via Google

I'm only giving a 1-Star because I cannot give anything less. A family friend is currently here, and is being mistreated and neglected. Has been receiving inconsistent care, and the staff is absolutely heinous in how they treat the patient. There have been broken bones, unexplained brusies, and when questioned the story changes. And to add to it, different staff members have different versions of the story- as in there are different stories being told about the same incident. They take forever to respond to calls for help, they deprive patients of their basic human rights, and are just all around nasty to those they are supposed to care for.

Verna M Campbell (Verna Knows Mn Homes)

Jun 2019

via Google

The staff always seem to be confrontational. There is a lack of communication that creates a quality of care. Food seems to be rationed out and each resident is treated as if they are in LTC vs. Transitional Care. When questioned about their actions or asking them to explain their actions I was repeatedly told "this conversation is over." The staff do not acknowledge someone standing at the desk to ask a question. They go about eating their meal in public. As unprofessional and low quality as it gets. I hope that this form a communication is actually listened to vs. disregarded.

Linda Ford

Apr 2018

via Google

My Dad was at Grand Village and he was neglected. He has a new medical condition where here he can't swallow and he was seen by the facility Nurse Practitioner and Physician at least twice weekly. They did not order any tests and did nothing to find the cause. He lost significant weight. I involved the Ombudsman and he was referred to an ENT who referred him to a fantastic neurologist, He had my Dad admitted on the same day to the hospital for failure to thrive, My Dad received two bags of IV fluids for dehydration last evening and he is already doing better. He's had a chest and throat x-ray and is having more tests. Grand village would have allowed my Dad to lose enough weight to where he would not have recovered. At 6'1", he is down to 145 pounds. A scan revealed that my Dad may have had two mini-strokes. He suffered for 4 weeks unnecessarily without any diagnosis nor treatment. How can a facility allow a human being to not eat or drink and continue to decline until the family ;intervenes and calls the Ombudsman. This is unacceptable and obvious negligence.

donna norton

Apr 2013

via Google

The facility was nice and the PT was good. However, I had no faith in the nursing manager or the follow up on anything. My mom was in there for rehab and she had hit here base line for medicare. We wanted to get her to an assisted living in the Twin Cities by us so we could visit her more and check on her care. We found a place that is really nice but weren't sure if they would take here as her care needs were a more than what they possibly could handle. Like she is on sliding scale insulin when they faxed the information to the new facility they left out a lot of things like she doesn't give the shots herself and at the new place the med techs can not give those shots. She is also on oxygen and I had given her new address to the nurse manager 5 days before my mom being discharged so they could get it set up for when she arrived. It wasn't there when we got there. Also, they said they would be discharged with physical therapy orders but they never did that either. Also, in their fax of her cares with the new place they left out a lot of stuff. The new place had her care level at a level 2 when it is really a level 6. She needs much more care than the new place can provide. Grand Village is poor on follow up. I wouldn't recomend them to anyone.

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Government Inspection History

7 inspection visits in the last three years, 34 citations on file. Inspections are conducted by state agencies on behalf of the U.S. Centers for Medicare & Medicaid Services (CMS).

May 14, 2026Health Complaint1 citation
  • Provide appropriate treatment and care according to orders, resident’s preferences and goals.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Jun 11, 2026

May 21, 2025Fire Safety StandardHealth Standard12 citations
  • Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jun 20, 2025

  • Have generator or other power source capable of supplying service within 10 seconds.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jun 25, 2025

  • Have simulated fire drills held at unexpected times.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jun 25, 2025

  • Ensure smoke barriers are constructed to a 1 hour fire resistance rating.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jun 25, 2025

  • Inspect, test, and maintain automatic sprinkler systems.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jun 25, 2025

  • Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 20, 2025

  • Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 20, 2025

  • Provide and implement an infection prevention and control program.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 20, 2025

  • Provide appropriate treatment and care according to orders, resident’s preferences and goals.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 20, 2025

  • Ensure each resident receives an accurate assessment.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 20, 2025

  • Prevent the use of unnecessary psychotropic medications or use medications that may restrain a resident's ability to function.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 20, 2025

  • Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 20, 2025

Apr 11, 2025Health Complaint1 citation
  • Provide appropriate treatment and care according to orders, resident’s preferences and goals.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected May 9, 2025

Aug 29, 2024Fire Safety StandardHealth Standard9 citations
  • Ensure smoke barriers are constructed to a 1 hour fire resistance rating.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Sep 30, 2024

  • Have generator or other power source capable of supplying service within 10 seconds.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Sep 30, 2024

  • Ensure proper usage of power strips and extension cords.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Sep 30, 2024

  • Provide appropriate treatment and care according to orders, resident’s preferences and goals.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Sep 23, 2024

  • Provide safe and appropriate respiratory care for a resident when needed.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Sep 23, 2024

  • Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Sep 23, 2024

  • Provide appropriate pressure ulcer care and prevent new ulcers from developing.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Sep 23, 2024

  • Allow resident to participate in the development and implementation of his or her person-centered plan of care.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Sep 23, 2024

  • Allow residents to self-administer drugs if determined clinically appropriate.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Sep 23, 2024

Jul 31, 2024Health Complaint1 citation
  • Provide appropriate treatment and care according to orders, resident’s preferences and goals.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Aug 19, 2024

Sep 27, 2023Fire Safety StandardHealth Standard9 citations
  • Provide and implement an infection prevention and control program.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Nov 2, 2023

  • Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Oct 20, 2023

  • Ensure smoke barriers are constructed to a 1 hour fire resistance rating.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Oct 20, 2023

  • Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Nov 1, 2023

  • Develop and implement policies and procedures for flu and pneumonia vaccinations.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Oct 20, 2023

  • Install proper backup exit lighting.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 1, 2023

  • Inspect, test, and maintain automatic sprinkler systems.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 1, 2023

  • Properly select, install, inspect, or maintain portable fire extinguishes.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 1, 2023

  • Keep residents' personal and medical records private and confidential.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Oct 23, 2023

Sep 12, 2023Health Complaint1 citation
  • Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

    Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected Sep 27, 2023

Source: CMS Care Compare, public federal data covering certified nursing facilities, refreshed monthly. Citations range from A (least serious) to L (most serious) on the federal scope and severity scale. Most citations are corrected quickly; review the details and ask the community about anything that concerns you.

Frequently Asked Questions

What types of care does Grand Village offer?

Grand Village offers Skilled Nursing / Long Term Care.

Where is Grand Village located?

Grand Village is located at 923 Hale Lake Pointe in Grand Rapids, Minnesota.

What do families say about Grand Village?

Reviews of Grand Village are largely negative, with multiple families describing neglect, unexplained injuries, poor communication, and lapses in medical follow-up during rehabilitation stays. A few reviewers praised individual nurses and aides and found the physical facility pleasant, but concerns about care consistency and staff responsiveness dominate the feedback.

How did Grand Village do on recent health and safety inspections?

Grand Village had 7 government inspection visits in the last three years, with 34 citations on file according to CMS Care Compare data. The full history, including what each citation was for and whether it was corrected, is in the inspection section on this page.

How can families visit Grand Village?

Submit the Request Information form on this page to connect with Grand Village and arrange a tour. Sharing your timeline and care needs up front helps the community prepare for your visit.

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