4.5(77 ratings)· Graham average: 4.6
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An automated summary of family reviews and public information. Not verified by MyLivingChoice; confirm services, staffing and pricing with the community.
Graham Oaks Care Center is a skilled nursing and long-term care community in Graham, Texas, with a secured memory care unit. Reviewers are largely positive about staff warmth and cleanliness, though one detailed review described major inconsistencies between promises made and services actually delivered, plus concerns about staffing and odor on the memory care floor.
AI-generated from reviews and community data.
Graham Oaks Care Center is a senior living community in Graham, Texas offering Skilled Nursing / Long Term Care. Amenities include Restaurant style Dining Room, Gathering / Activity Spaces and Social Activities. Families rate it 4.5 out of 5 across 77 reviews.
Graham Oaks Care Center is a skilled nursing and long-term care community in Graham, Texas, licensed for up to 110 residents. The facility offers 24-hour staffing with on-site registered nurses, private rooms with private bathrooms, and a range of amenities including a restaurant-style dining room, chapel services, activity spaces, wheelchair accessibility, and housekeeping and laundry services. All 110 beds are Medicare and Medicaid certified.
Reviews are sharply divided. Many families describe compassionate, responsive staff who treat residents with care and provide engaging activities and timely meals. However, other reviewers report serious concerns about discrepancies between what was promised during admission and what was delivered, lack of transparency regarding resident whereabouts, and allegations of poor hygiene and infection control. One reviewer wrote that they were "sold on this place like a used car salesmen" only to have key promises retracted hours before arrival. Communication and accountability emerge as problem areas in negative reviews.
The facility has undergone recent renovations and improvements to its ventilation care wing. Healthcare professionals including paramedics and EMS personnel have noted improvements in staff quality and in-house medical capabilities.
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Help Me Choose4.5overall · 77 ratings combined
4.5★ on Google (77)
Tiffany Messick
May 2026
Graham Oaks Care Center truly feels like home the moment you walk in. The staff are kind, attentive, and genuinely care about each resident, treating them like family. The facility is clean, welcoming, and full of heart. If you’re looking for a place where your loved one will be safe, respected, and well cared for, I highly recommend Graham Oaks.
Maci McClelland
May 2026
Beautiful facility! Wonderful staff to take care of your loved ones. Huge plus they have a secure unit. Highly recommend
Darlene Lindley
May 2026
Morgan Jayne Davis, I “THANK YOU” so very much for ALWAYS taking such GREAT CARE of EVERYONE you know!!! The advice you gave to the people in Amarillo to use the FIVE STAR facility was much appreciated!!! You said they were the very best in Amarillo!! You are ALWAYS watching out for the people you work for but also for just everyone who needs help!!! I hope the people you are working with appreciate your dedication, love & thoughtfulness that you are all about!!!! Also I heard about you bringing in your Mother to help decorate where you work recently, for an event they were having!!! Going far and above what most ANY employee would do!!! Much love & adoration!!
Kenna Darrow
May 2026
This is a great place. The staff is all wonderful and so helpful! Overall, I highly recommend this care facility for anyone!
Jayne Sweatt
May 2026
The marketer, Morgan Davis, at Graham Oaks Care Center, is one of the sweetest and most caring people you could ever talk to. She is so kind, compassionate, professional, and thoughtful in the way she treats others. You can truly tell she has a heart for people and genuinely cares about the families she helps. In a world where kindness means so much, she stands out in the very best way. Graham Oaks is blessed to have someone so warm and dedicated representing their care center. ⭐⭐⭐⭐⭐
9 inspection visits in the last three years, 25 citations on file. Inspections are conducted by state agencies on behalf of the U.S. Centers for Medicare & Medicaid Services (CMS).
Provide and implement an infection prevention and control program.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Mar 26, 2026
Follow rules about disclosure of ownership requirements and tell the state agency about changes in ownership and/or administrative personnel.
Severity C of L: potential for minimal harm, widespreadFound during a complaint inspectionCorrected Nov 9, 2025
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Severity J of L: immediate jeopardy, isolatedFound during a complaint inspectionCorrected Sep 3, 2025
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Severity J of L: immediate jeopardy, isolatedFound during a complaint inspectionCorrected Sep 3, 2025
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Jun 9, 2025
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected Jan 23, 2025
Ensure each resident receives an accurate assessment.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Jan 23, 2025
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Severity C of L: potential for minimal harm, widespreadCorrected Jan 24, 2025
Develop and implement policies and procedures to prevent abuse, neglect, and theft.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Oct 25, 2024
Provide safe, appropriate pain management for a resident who requires such services.
Severity G of L: actual harm, isolatedCorrected Dec 8, 2023
Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jan 5, 2024
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jan 5, 2024
Develop and implement policies and procedures to prevent abuse, neglect, and theft.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Jan 5, 2024
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jan 5, 2024
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Severity C of L: potential for minimal harm, widespreadCorrected Dec 20, 2023
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Aug 29, 2023
Have a complete alarm system manually initiated and initiated by fire sprinkler system connection.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jan 6, 2023
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Nov 15, 2022
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Nov 15, 2022
Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Nov 15, 2022
Provide safe and appropriate respiratory care for a resident when needed.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Nov 15, 2022
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 15, 2022
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 15, 2022
Provide and implement an infection prevention and control program.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 15, 2022
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Severity C of L: potential for minimal harm, widespreadCorrected Jan 6, 2023
Source: CMS Care Compare, public federal data covering certified nursing facilities, refreshed monthly. Citations range from A (least serious) to L (most serious) on the federal scope and severity scale. Most citations are corrected quickly; review the details and ask the community about anything that concerns you.
Graham Oaks Care Center offers Skilled Nursing / Long Term Care.
Graham Oaks Care Center is located at 1325 First St in Graham, Texas.
Graham Oaks Care Center carries a 4.5 out of 5 rating from 77 Google reviews. Graham Oaks Care Center is a skilled nursing and long-term care community in Graham, Texas, with a secured memory care unit. Reviewers are largely positive about staff warmth and cleanliness, though one detailed review described major inconsistencies between promises made and services actually delivered, plus concerns about staffing and odor on the memory care floor. Reviews on MyLivingChoice come from families who confirmed a connection to the community and appear with the reviewer's first name and last initial.
Graham Oaks Care Center had 9 government inspection visits in the last three years, with 25 citations on file according to CMS Care Compare data. The full history, including what each citation was for and whether it was corrected, is in the inspection section on this page.
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