1 / 5CMS Care Compare
Good Shepherd Health and Rehabilitation Center in Phelps, Kentucky is a skilled nursing and rehab facility that families generally praise for its clean environment and attentive, familiar staff. A few reviewers flagged practical frustrations, including trouble reaching residents by phone and one troubling account of unhelpful staff during a patient transfer.
AI-generated from reviews and community data.
Good Shepherd Health and Rehabilitation Center is a senior living community in Phelps, Kentucky offering Skilled Nursing / Long Term Care. Amenities include Restaurant style Dining Room, Gathering / Activity Spaces and Social Activities. Families rate it 4.7 out of 5 across 61 reviews.
Good Shepherd Health And Rehabilitation is a rehabilitation center located in Phelps, Kentucky serving both short-term and long-term residents. The facility offers specialized, person-centered recovery programs alongside hospital-level medical support and specialties.
Short-term rehabilitation programs are designed for efficiency following surgery, injury, or hospital stay, utilizing leading-edge experts and intelligent rehab techniques to help residents return home as quickly as possible. The center also provides long-term living solutions with welcoming living spaces and a compassionate team, combining comfort with medical oversight to support safety and health.
The facility emphasizes a warm, enriching environment where residents can spend time with family and loved ones. Staff members throughout the center, from receptionists to doctors and specialists, are described as caring and attentive to resident needs and comfort during their recovery and stay.
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Help Me Choose4.7overall · 61 ratings combined
4.7★ on Google (61)
teresa andrews
Dec 2025
This is more of a request than a complaint. It is extremely difficult to reach the residents by phone. They only appear to have a few cordless phones, and if a resident is usibg the phone the caller hss to csll back multiple times to reach the resident. Is there a better option that the administration can explore?
Cassandra Mayse
Nov 2025
Just dropped off a patient I drove all the way from Lexington & the staff was absolutely horrible to me. Out of the 5 employees, ONE guy was nice & helpful. All of the women on duty tonight should be fired. The patient was elderly & in a wheelchair. They didn't lift a finger to help us. I will be calling administration tomorrow
Christian Hurley
Jun 2024
Good Shepherd Health and Rehabilitation Center is exceptional! The facility is clean and welcoming, and the staff are compassionate and professional. The rehabilitation services are outstanding, and communication with the team is seamless. We're incredibly grateful for the excellent care provided. Highly recommend!
Courtney Dotson
Dec 2023
Good Shepherd is a welcoming nursing home with great staff. There is a warmth about the facility that you feel right at the door. The caregivers know all the residents and their story. Each resident is cared for at a personal level. The facility is well kept and beautiful. I would recommend all families to look into Good Shepherd.
Tyler Sargent
Nov 2021
Good Shepherd is one of the best long term care facilities in the region, with top notch care and amenities as well as professional staff! With every visit, I always notice that the facilities are exceptionally clean and there’s not a pertinent odor that I’ve noticed at other nursing homes in the past also. Specifically, the administration has always been very accommodating with my volunteering needs as well! As a professional student who needs to acquire community service hours, I can rely on Good Shepherd to help me reach my goals in my educational pathway. Good Shepherd goes above and beyond to offer quality care for residents or cater to the specific needs of individuals within the community!
5 inspection visits in the last three years, 16 citations on file. Inspections are conducted by state agencies on behalf of the U.S. Centers for Medicare & Medicaid Services (CMS).
Provide a written emergency evacuation plan.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadFound during a complaint inspectionCorrected Dec 23, 2024
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Severity G of L: actual harm, isolatedFound during a complaint inspectionCorrected Sep 19, 2024
Provide routine and 24-hour emergency dental care for each resident.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Sep 19, 2024
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Sep 19, 2024
Administer the facility in a manner that enables it to use its resources effectively and efficiently.
Severity J of L: immediate jeopardy, isolatedFound during a complaint inspectionCorrected Nov 18, 2023
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Severity J of L: immediate jeopardy, isolatedFound during a complaint inspectionCorrected Nov 18, 2023
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Severity J of L: immediate jeopardy, isolatedFound during a complaint inspectionCorrected Nov 18, 2023
Establish a governing body that is legally responsible for establishing and implementing policies for managing and operating the facility and appoints a properly licensed administrator responsible for managing the facility.
Severity J of L: immediate jeopardy, isolatedFound during a complaint inspectionCorrected Nov 18, 2023
Have a plan that describes the process for conducting QAPI and QAA activities.
Severity J of L: immediate jeopardy, isolatedFound during a complaint inspectionCorrected Nov 18, 2023
Provide and implement an infection prevention and control program.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 15, 2019
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 21, 2019
Provide safe and appropriate respiratory care for a resident when needed.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 20, 2019
Inspect, test, and maintain automatic sprinkler systems.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Nov 6, 2018
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Oct 18, 2018
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Oct 18, 2018
Encode each resident’s assessment data and transmit these data to the State within 7 days of assessment.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Oct 18, 2018
Source: CMS Care Compare, public federal data covering certified nursing facilities, refreshed monthly. Citations range from A (least serious) to L (most serious) on the federal scope and severity scale. Most citations are corrected quickly; review the details and ask the community about anything that concerns you.
Good Shepherd Health and Rehabilitation Center offers Skilled Nursing / Long Term Care.
Good Shepherd Health and Rehabilitation Center is located at 60 Phillips Branch Road in Phelps, Kentucky.
Good Shepherd Health and Rehabilitation Center in Phelps, Kentucky is a skilled nursing and rehab facility that families generally praise for its clean environment and attentive, familiar staff. A few reviewers flagged practical frustrations, including trouble reaching residents by phone and one troubling account of unhelpful staff during a patient transfer.
Good Shepherd Health and Rehabilitation Center had 5 government inspection visits in the last three years, with 16 citations on file according to CMS Care Compare data. The full history, including what each citation was for and whether it was corrected, is in the inspection section on this page.
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