MyLivingChoice

Genacross Lutheran Services

131 N Wheeling St

2.4(12 ratings)· Toledo average: 4.1

Genacross Lutheran Services, photo 11 / 10

Quick Facts

Medicare quality
3.0 of 5 stars

Home Health Compare

Medicare certified
Since 2009
Spiritual care
24-hour chaplain services for all faiths
Hospital proximity
Near two Toledo-area hospitals
Care continuum
Priority admission to higher care levels if needs change

What Families Think

Reviews for this Genacross Lutheran Services location are decidedly mixed, with an average Google rating of 2.4 from a small number of reviewers. Some families praise individual staff members and youth/family programming, but multiple reviewers report serious concerns about food service, maintenance response times, and communication with administration.

The Good

  • Staff described as nice and helpful
  • 24-hour chaplain and spiritual support available
  • Continuum of care with priority admission as needs change
  • Pet friendly with private apartments

The Bad

  • Multiple reports of poor communication with administration
  • One report of a week without hot water in freezing weather
  • Detailed report of inconsistent, cold, or improperly prepared food
  • One serious report of neglected wound care and hygiene after a stay

AI-generated from reviews and community data.

Genacross Lutheran Services is a senior living community in Toledo, Ohio offering Assisted Living, Memory Care and Independent Living. Amenities include Outdoor Patio, Fitness Center and Gathering / Activity Spaces. Families rate it 2.4 out of 5 across 12 reviews.

About Genacross Lutheran Services

Toledo Campus: A Caring Community for Seniors

Assisted Living, Memory Support, Rehabilitation, and Skilled Nursing Care in Toledo, Ohio

The Genacross Lutheran Services Toledo Campus, formerly known as Lutheran Home at Toledo, offers a beautiful and welcoming place for seniors of all faiths to call home. Throughout its more than 100-year history, the Toledo Campus has expanded its services, renovated and built new buildings, employed thousands of dedicated workers, and seen numerous changes in health care and society. The Toledo Campus was named a bronze Employer of Choice by LeadingAge Ohio for 2017-2018.

As part of the organization's earliest services, the Toledo Campus was originally known as the Altenheim or Lutheran Old Folks Home. The initial building was constructed in 1906 on land between the Lutheran Orphans Home and First St. John Lutheran Church on Seaman Street. Today, the Toledo Campus welcomes individuals with its sweeping lawn at the corner of Seaman and Wheeling streets and remains a premier provider of care services for older adults.

The Toledo Campus is designed to empower residents to age gracefully, with dignity, and with peace of mind in knowing that, should their needs change, they will have priority admission to higher levels of care. Genacross Lutheran Services also offers affordable independent senior living communities adjacent to the campus at Luther Grove, Luther Hills, and Luther Ridge. Together with these communities, we offer a complete continuum of care for senior adults. 

Spiritual Support

Offering spiritual care to those living in our communities and to their families is an essential part of what we do every day at Genacross. Available 24 hours a day, our chaplains are specially trained to provide for the emotional and spiritual needs of older adults and their loved ones.

Campus Location

The Genacross Lutheran Services Toledo Campus is located at the corner of Seaman and Wheeling streets, near the border of East Toledo and Oregon, and down the road from both Mercy St. Charles and ProMedica Bay Park hospitals.

Assisted living 

Assisted living at the Toledo Campus provides just the right amount of assistance surrounded by warmth, caring, and compassion. Apartments are complemented by the heritage and charm of the building. The veranda that graces the front of the building overlooks a sprawling front lawn, and the beautiful chapel with its magnificent stained glass and hand-rubbed wooden interior serves people of all faiths. The goal of our professional staff is to help each resident maintain his or her highest possible level of independence and dignity in a comfortable, home-like atmosphere. Common areas are tastefully appointed and residents are encouraged to decorate their apartments with the personal touches and furnishings that make them their own.

Who should choose assisted living?

Assisted living is most appropriate for those who are not able to live alone, but who also do not require constant care. Assisted living on the Toledo Campus offers varying levels of care from moderate to more comprehensive assistance with each resident receiving the support of professional staff to ensure he or she remains as active and independent as possible.  

Depending on individual needs, care may include assistance with eating, bathing, dressing, walking, laundry, housekeeping, medication, and more. This arrangement helps bridge the gap between independent living and nursing care.

Person-centered care

We are committed to person-centered care and creating an atmosphere in which residents have choice and flexibility in their daily routines, as well as dignity, privacy, and companionship that creates an overall sense of well-being. Upon admission, an individual service plan is developed to understand each resident's unique needs. Service plans are updated regularly to ensure appropriate assistance is provided as needs change. 

A full calendar of activities gives residents opportunities to interact and enjoy the company of others.

The Toledo Campus features 40 affordable, private apartments in a choice of two single-level, one-bedroom floor plans.

Each apartment includes: 

•    Combination living room, dining room, and kitchenette area. The kitchenette includes a sink, microwave, and mini-refrigerator.
•    Large, handicap-accessible bathroom with safety rails and a seated shower
•    Individual heat and air conditioning controls
•    Emergency call system
•    Sprinkler system and smoke detectors

Additional services and amenities:

•    24-hour staffing
•    Daily monitoring
•    Three nutritious meals served restaurant-style from a selective menu
•    Weekly housekeeping and laundry services
•    Paid utilities
•    Interior and exterior maintenance
•    All apartments are fully wheelchair-accessible
•    Wellness clinic and health maintenance program
•    Scheduled transportation
•    Planned and supervised activities seven days a week
•    Chapel and chaplain services
•    Personal care assistance*
•    Medication management*
•    Therapy services*
•    Gift shop
•    Beauty shop*
 

Types of Care at Genacross Lutheran Services

Assisted LivingHome HealthIndependent LivingMemory CareRespite / Short-Term CareSkilled Nursing / Long Term Care

Amenities

Room Amenities

  • Private Rooms

Community Amenities

  • 24-Hour Staff
  • Fitness Center
  • Gathering / Activity Spaces
  • Housekeeping
  • Laundry Service
  • Medication Management
  • On-Site Medical Staff
  • Outdoor Patio
  • Pet Friendly
  • Salon / Barber
  • Transportation Services
  • Walking Paths

Activities

  • Social Activities (Happy Hour, Wine Tasting, Dances, Karaoke)

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Reviews of Genacross Lutheran Services

2.4overall · 12 ratings combined

2.4★ on Google (12)

Dawn C

Dec 2025

via Google

The Ridge management have left their residents with no hot water for over a week with below freezing temperatures. The residents were told to MAIL a letter to management. When the emergency maintenance was called, in Michigan when the facility is located in Ohio. The person who answered for maintenance said they didn't know how to fix it and she would needs to call someone out. Two days later, no phone call, nothing has been fixed and no notification that someone was scheduled to address the situation. On another note, the maintenance staff complained about having to empty the trash bins in the trash room, so the manager informed the residents that the seniors will need to take their trash outside to the dumpster. I would NOT recommend the facility to anyone else until management and maintenance practice HUD and Ohio laws.

Carolyn Stone

Oct 2025

via Google

Don't expect the food to be good. They post a menu that residents can pick foods from and sound good on paper. But what shows up on the stream table is way different than what they say they are serving. Tonight, the Pork Snitzel was not served. Only has a chicken salad or egg salad sandwich. There was a chicken patties option, but the chicken was not cooked. The staff would not serve it. Buttered egg herb were just noodles in a clear liquid. No red cabbage as offered. Instead, soggy green beans with carrots. No cheesecake with strawberry topping. Only a little cup of chocolate ice cream no other flavors. No potato soup. No soup at all. They put forth a big show, but do not honor most of what they promise. Update - They also do not serve the food in a manner the resident can eat it. Do not cut up items so the resident can eat them when resident can not cut up themselves. Even though their food ticket states to "Cut up all food" . Also, the ticket states to "Serve desert in a scoop bowl" - so the resident doesn't just push the item off onto the table. They continue to serve it on a paper plate. Repeated requests to have food cut up go unfulfilled. Requests to give resident a table spoon to eat with, most often the resident just gets regular silverware that she can't eat with properly. They OFTEN run out of food to serve. We are told "We don't have any". The resident then is offered a peanut butter and jelly sandwich. These issues all occurs in the Nursing Care side and the Assisted Living side dining room get food. I have gone over to the Assisted Living dining room and asked for food to take to the Nursing Care resident. I have also had to ask for them to go find a table spoon to give to the resident so the resident can eat. Food is OFTEN cold. Example - rather than fill each residents food order and have the aid give it to a resident, the steam table server will fill soup bowls and sit them on top of the counter over the food area. They get cold. They get served lukewarm or cold. Maybe hire a new dietician !!!! Does he get a bonus if he comes in under budget for the month?? This all occurs at Genacross Wolfcreek in Toledo/Holland, Ohio

Robert Gurley

Jan 2022

via Google

My mother was released from there yesterday.. She is unable to stand any longer.. Can't walk.. Cant even wipe herself.. Can't do anything she use to do. Has wounds on behind and upper thighs, all the way around, looks as tho she sat In urine. Very disapointed with this outcome. I truly thought this was what she needed. The communication was horrible!!! This facility is in Napoleon. If we knew she wasnt going to get the care she needed she would have NEVER went there. Yes the hospital wasnt any good either. No one even explained why she had no dressing on her stage 2 ulcer. Extremely upset by this! We had to ask why she didnt even have water in her room!

mike moon

Sep 2020

via Google

Communication sucks between administration and parents very poor communication skills amongst all staff

chrissy 00

Mar 2019

via Google

Their youth and family program is absolutely amazing! The staff is awesome and show that they really care about the kids. They have no idea how grateful I am for them and what they've done and continue to do for my autistic son.

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Medicare Quality of Care

Genacross Lutheran Services is a Medicare-certified home health agency (certified since 2009). The figures below come from Medicare's Home Health Compare program and are updated quarterly. Percentages are shares of patients; higher is better unless noted.

Quality of patient care

3.0 / 5

Medicare star rating

Services offered

  • Skilled nursing
  • Physical therapy
  • Occupational therapy
  • Speech therapy
  • Home health aide

Hospital outcomes

  • Discharged to the community78%US 80%Same as
  • Readmitted to hospital after discharge (30 days) (lower is better)4%US 4%Same as
  • Preventable hospital visits during care (lower is better)9%US 11%Same as

How patients did

  • Care started within 2 days of referral98%US 94%
  • Patients got better at walking or moving around86%US 83%
  • Patients got better at getting in and out of bed91%US 83%
  • Patients got better at bathing87%US 86%
  • Patients' breathing improved81%US 85%
  • Patients got better at taking medications correctly79%US 81%
  • Patients who had a fall with major injury (lower is better)1%US 1%
  • Patients with new or worsened pressure ulcers (lower is better)1%US 0%
  • Discharge function score met or exceeded expectations70%US 61%

Service area

Genacross Lutheran Services reports serving 41 ZIP codes, including Toledo, Archbold, Bowling Green, Curtice, Elmore, Fremont, Genoa, Gibsonburg, Haskins, Holland and more. Search by your ZIP code to confirm coverage; agencies that cover it are marked “Serves your ZIP”.

Source: Centers for Medicare & Medicaid Services, Home Health Care Compare and the HHCAHPS patient survey. CCN 368280. National figures are the average across all certified agencies.

Frequently Asked Questions

What types of care does Genacross Lutheran Services offer?

Genacross Lutheran Services offers Assisted Living, Home Health, Independent Living, Memory Care, Respite / Short-Term Care and Skilled Nursing / Long Term Care.

How much does Genacross Lutheran Services cost?

Genacross Lutheran Services has not published its pricing. For context, communities in Toledo that publish rates start around $2,995 per month at the median. Final costs depend on care needs and apartment selection, so contact the community for a quote.

Does Genacross Lutheran Services offer respite or short-term stays?

Yes. Genacross Lutheran Services lists respite and short-term care among its options. A respite stay gives a family caregiver a planned break while your loved one receives full care, and it also works as a low-commitment trial before a permanent move.

Is Genacross Lutheran Services pet friendly?

Yes. Genacross Lutheran Services lists pet-friendly accommodations among its amenities. Ask about any size or breed policies when you visit.

Where is Genacross Lutheran Services located?

Genacross Lutheran Services is located at 131 N Wheeling St in Toledo, Ohio.

What do families say about Genacross Lutheran Services?

Reviews for this Genacross Lutheran Services location are decidedly mixed, with an average Google rating of 2.4 from a small number of reviewers. Some families praise individual staff members and youth/family programming, but multiple reviewers report serious concerns about food service, maintenance response times, and communication with administration.

Does Medicare cover care from Genacross Lutheran Services?

Yes. Genacross Lutheran Services is a Medicare-certified home health agency, so Medicare Part A or Part B pays in full for skilled nursing, therapy and home health aide visits when a doctor orders them and the patient is homebound. There is no copay for covered home health visits. Medicare rates the agency's quality of patient care 3.0 out of 5 stars.

Do I need a referral to use Genacross Lutheran Services?

For Medicare to pay, yes: a doctor, nurse practitioner or physician assistant must certify that care is needed and sign a plan of care. Families can call the agency first, and the agency will usually contact the doctor to arrange the order. Ongoing help with bathing, meals and companionship is a different service, non-medical home care, which needs no referral.

How can families visit Genacross Lutheran Services?

Submit the Request Information form on this page to connect with Genacross Lutheran Services and arrange a tour. Sharing your timeline and care needs up front helps the community prepare for your visit.

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