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Franklin County Medical Center

44 North 1st East

4.4(201 ratings)

Franklin County Medical Center, photo 11 / 5

Quick Facts

Total units
35
Medicare rating
5 of 5

CMS Care Compare

Medicare quality
3.0 of 5 stars

Home Health Compare

Medicare certified
Since 1992
Ownership
Government, County
Certified beds
35

What Families Think

Franklin County Medical Center is a small skilled nursing and long-term care facility in Preston, Idaho, with most online reviews focused on emergency room and clinic visits rather than long-term care itself. Feedback is mixed: some families describe attentive, personal care during hospital stays, while others report scheduling and communication problems.

The Good

  • Attentive care during a family member's hospital stay
  • Friendly ER staff who helped quickly with pain
  • Small facility feels less stressful than larger hospitals
  • Same-day follow-up scheduling with doctors after ER visit

The Bad

  • Several reports of appointment scheduling confusion
  • One report of rude staff on a visit
  • One report of unreachable phone and fax numbers

AI-generated from reviews and community data.

Franklin County Medical Center is a senior living community in Preston, Idaho offering Skilled Nursing / Long Term Care. Amenities include Emergency Call System, Wheelchair Accessible and 24-Hour Staff. Families rate it 4.4 out of 5 across 201 reviews.

About Franklin County Medical Center

Franklin County Medical Center is a skilled nursing / long term care community in Preston, Idaho. The community is licensed for up to 35 residents.

Families rate Franklin County Medical Center 4.4 out of 5 based on 201 Google reviews.

Contact the community directly to ask about availability, pricing, and tours, or browse the photos and reviews here to see if it could be the right fit for your family.

Types of Care at Franklin County Medical Center

Home HealthSkilled Nursing / Long Term Care

Amenities

Room Amenities

  • Emergency Call System
  • Wheelchair Accessible

Community Amenities

  • 24-Hour Staff
  • Medication Management
  • On-Site Nurse (RN)

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Reviews of Franklin County Medical Center

4.4overall · 201 ratings combined

4.4★ on Google (201)

Austin Mccormick

Jul 2026

via Google

I called in on Thursday for an appointment on Friday and was told they were not taking appointments for Friday that it was walk in from 9 to noon. I drove 30 minutes in to be seen and was told that they didn't have any more appointments for the day. I explained that I had a conversation with someone and they said I could go to the emergency room. I am very sad that they cannot get themselves organized and that they don't care for patients.

North Star

Jul 2026

via Google

Went to them once and they were rude. I haven't gone to them since my last visit

Kassie Scholes

Feb 2026

via Google

Pros and cons I went into er due major back pain and they helped me right away. They did xrays and gave me options and then said fallow up with your doc for further care. The clinic was great as they called me and scheduled me say day to be seen by my doctor and go over and get mri etc. were friendly and trying help with severe pain I have. Id use them again. Its nice its a smaller building so not as stressful / crazy and parking ok. compared to other hospitals. But being small can also make it hard for getting seen as fast but they were nice and worked with me!

Trevor Chase

Apr 2025

via Google

As a hospital no matter how small you should have several easily accessible phone numbers on your website. You have one single phone number across the entire internet that I can find and it doesn't work. Neither does your fax numbers none of the 3 that I've been given in the past are working. Really wish I could speak to someone like I am easily able to do with any other medical center.

barry henline

Jun 2023

via Google

We had a very sick girl in our family and the staff took the best care of her from start to finish. Six days in the hospital is never fun; however, the care and attentiveness provided was unbelievable. We had to visit with my father in one of the major hospitals in Salt Lake City just weeks after our experience with FCMC and all we could think was, “Thank goodness we were taken care of in Preston”. We’ve lived here for 1 year and we are switching over all of our doctors and medical services to the FCMC teams.

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Medicare Quality of Care

Franklin County Medical Center is a Medicare-certified home health agency (certified since 1992). The figures below come from Medicare's Home Health Compare program and are updated quarterly. Percentages are shares of patients; higher is better unless noted.

Quality of patient care

3.0 / 5

Medicare star rating

Services offered

  • Skilled nursing
  • Physical therapy
  • Occupational therapy
  • Speech therapy
  • Medical social services
  • Home health aide

What patients say

5.0 / 5 patient survey rating

  • Would definitely recommend the agency89%US 79%
  • Rated their overall care 9 or 10 out of 1092%US 85%
  • Care was given in a professional way92%US 89%
  • The team communicated well92%US 86%
  • The team discussed medicines, pain and home safety78%US 82%

64 completed patient surveys, 33% response rate.

Hospital outcomes

  • Discharged to the community84%US 80%Better than
  • Readmitted to hospital after discharge (30 days) (lower is better)4%US 4%Same as
  • Preventable hospital visits during care (lower is better)9%US 11%Same as

How patients did

  • Care started within 2 days of referral100%US 94%
  • Patients got better at walking or moving around80%US 83%
  • Patients got better at getting in and out of bed81%US 83%
  • Patients got better at bathing79%US 86%
  • Patients' breathing improved80%US 85%
  • Patients got better at taking medications correctly84%US 81%
  • Patients who had a fall with major injury (lower is better)1%US 1%
  • Patients with new or worsened pressure ulcers (lower is better)1%US 0%
  • Discharge function score met or exceeded expectations83%US 61%

Service area

Franklin County Medical Center reports serving 8 ZIP codes, including Clifton, Dayton, Franklin, Logan, Preston, Swanlake, Thatcher, Weston. Search by your ZIP code to confirm coverage; agencies that cover it are marked “Serves your ZIP”.

Source: Centers for Medicare & Medicaid Services, Home Health Care Compare and the HHCAHPS patient survey. CCN 137058. National figures are the average across all certified agencies.

Government Inspection History

3 inspection visits in the last three years, 17 citations on file. Inspections are conducted by state agencies on behalf of the U.S. Centers for Medicare & Medicaid Services (CMS).

May 29, 2025Fire Safety StandardHealth ComplaintHealth Standard8 citations
  • Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadFound during a complaint inspectionCorrected Jun 30, 2025

  • Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.

    Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected Jun 30, 2025

  • Ensure each resident receives an accurate assessment.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Jun 30, 2025

  • Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Jun 30, 2025

  • Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Jun 30, 2025

  • Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Jun 30, 2025

  • Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Jun 30, 2025

  • Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Jun 30, 2025

May 17, 2024Fire Safety StandardHealth Standard3 citations
  • Develop and implement policies and procedures to prevent abuse, neglect, and theft.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jun 28, 2024

  • Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 28, 2024

  • Implement a program that monitors antibiotic use.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 28, 2024

Mar 15, 2019Fire Safety StandardHealth Standard6 citations
  • Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 19, 2019

  • Provide appropriate treatment and care according to orders, resident’s preferences and goals.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 19, 2019

  • Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 19, 2019

  • Try different approaches before using a bed rail. If a bed rail is needed, the facility must (1) assess a resident for safety risk; (2) review these risks and benefits with the resident/representative; (3) get informed consent; and (4) Correctly install and maintain the bed rail.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 19, 2019

  • Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 19, 2019

  • Regularly inspect all bed frames, mattresses, and bed rails (if any) for safety; and all bed rails and mattresses must attach safely to the bed frame.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 19, 2019

Source: CMS Care Compare, public federal data covering certified nursing facilities, refreshed monthly. Citations range from A (least serious) to L (most serious) on the federal scope and severity scale. Most citations are corrected quickly; review the details and ask the community about anything that concerns you.

Frequently Asked Questions

What types of care does Franklin County Medical Center offer?

Franklin County Medical Center offers Home Health and Skilled Nursing / Long Term Care.

Where is Franklin County Medical Center located?

Franklin County Medical Center is located at 44 North 1st East in Preston, Idaho.

What do families say about Franklin County Medical Center?

Franklin County Medical Center is a small skilled nursing and long-term care facility in Preston, Idaho, with most online reviews focused on emergency room and clinic visits rather than long-term care itself. Feedback is mixed: some families describe attentive, personal care during hospital stays, while others report scheduling and communication problems.

Does Medicare cover care from Franklin County Medical Center?

Yes. Franklin County Medical Center is a Medicare-certified home health agency, so Medicare Part A or Part B pays in full for skilled nursing, therapy and home health aide visits when a doctor orders them and the patient is homebound. There is no copay for covered home health visits. Medicare rates the agency's quality of patient care 3.0 out of 5 stars.

Do I need a referral to use Franklin County Medical Center?

For Medicare to pay, yes: a doctor, nurse practitioner or physician assistant must certify that care is needed and sign a plan of care. Families can call the agency first, and the agency will usually contact the doctor to arrange the order. Ongoing help with bathing, meals and companionship is a different service, non-medical home care, which needs no referral.

How did Franklin County Medical Center do on recent health and safety inspections?

Franklin County Medical Center had 3 government inspection visits in the last three years, with 17 citations on file according to CMS Care Compare data. The full history, including what each citation was for and whether it was corrected, is in the inspection section on this page.

How can families visit Franklin County Medical Center?

Submit the Request Information form on this page to connect with Franklin County Medical Center and arrange a tour. Sharing your timeline and care needs up front helps the community prepare for your visit.

Work at Franklin County Medical Center? Claim this listing to update photos, pricing, and details. It's free.

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