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FirstLight Home Care of Mercer Island

8015 SE 28th St Ste 310

5(6 ratings)· Mercer Island average: 4.3

FirstLight Home Care of Mercer Island, photo 11 / 5

Quick Facts

Coverage area
Serves Mercer Island, West Seattle, and Queen Anne
Response time
Emergency care arranged within hours of a call
Scheduling flexibility
From a few hours weekly to full-time care
Care specialization
Includes specialized dementia care services

What Families Think

Families describe FirstLight Home Care of Mercer Island as highly responsive, sometimes arranging caregivers the same day or within hours of a request. Reviewers consistently praise the owner John (Jim) Xu and operations manager Lijahnay Reyes for personally explaining services, easing anxious clients into accepting help, and matching them with caregivers who handle cooking, transportation, and personal care. All six available reviews are five-star, with an emphasis on quick turnaround after hospital discharges.

The Good

  • Same-day or next-day emergency care arranged
  • Owner and operations manager personally involved with families
  • Caregivers help with cooking, cleaning, and transportation
  • Eases reluctant seniors into accepting home help
  • Supports both short-term post-hospital and long-term care
  • Perfect 5-star rating across all reviews

The Bad

  • No published pricing available
  • Only a small number of published reviews (six)

AI-generated from reviews and community data.

FirstLight Home Care of Mercer Island is a home care agency serving Mercer Island, Washington offering At-Home Care. Care is billed by the hour and no doctor's referral is needed. Families rate it 5.0 out of 5 across 6 reviews.

About FirstLight Home Care of Mercer Island

FirstLight Home Care of Mercer Island provides in-home care services in Mercer Island, Washington, offering personalized assistance to help seniors and adults maintain dignity and independence in their own homes.

The company offers a wide range of home care services including help with cooking, cleaning, transportation to medical appointments and social events, personal hygiene and mobility assistance, and specialized dementia care. Services are available for both short-term needs following hospital stays and long-term ongoing care, with flexible scheduling from a few hours per week to full-time personal care assistance.

FirstLight's approach centers on building relationships rooted in trust and respect, with trained in-home caregivers who are empathetic and committed to compassionate care. The care team works with families to develop customized care plans that address physical, emotional, mental and social needs, and keeps family members involved in designing support that works for their loved one.

The company serves families across Mercer Island, West Seattle, and Queen Anne, with a focus on helping people age with comfort, dignity and independence in a familiar home setting rather than requiring institutional care.

Types of Care at FirstLight Home Care of Mercer Island

At-Home Care

Amenities

Community Amenities

  • Transportation Services

Activities

  • Grocery Shopping and Errands

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Reviews of FirstLight Home Care of Mercer Island

5overall · 6 ratings combined

5★ on Google (6)

Sk Re

Jul 2026

via Google

After a hospital stay I was in need of home care and my sister reached out to FirstLight home came and within 4 hours the owner Jim Xu and operations manager Lijahnay Reyes were in my hospital room explaining their services and arranging transportation and home care for the next day and following weeks. The quick response was almost unbelievable and extremely appreciated. The care givers were compassionate and very helpful. I would recommend First Light Home care to anyone in need of short or long term assistance.

jeanne rosner

Jun 2026

via Google

John Xu is great to work with. I really appreciated his care to make things happen quickly, and the way he worked with clarity and understanding. Thanks.

Eric Rolstad

Apr 2026

via Google

Excellent customer service. John and Lijahnay were very helpful explaining their services and options to my family. Our needs were focused on overnight care for my Father after a hospital visit.

john lasersohn

Feb 2026

via Google

FirstLight Home Care of Mercer Island is a lifesaver for my family. My mother had some caregivers who didn't work out, and who left suddenly. We phoned them one morning to see if we could arrange care urgently, and that night at 6:00 PM they were there with my mom. Since then, about three months later, mom loves the caregivers who have helped her, cooked, driven her to appointment, and generally been great people. I was lucky enough to meet two of them and to have them with us for a Christmas Dinner out at a restaurant. The owner John Xu is a great man, kind, professional, a visionary for this kind of business, knowing it was needed based on his own family's experiences. I cannot recommend them highly enough.

Linda Gehring

Sep 2025

via Google

Aloha, just wanted to let you know how much John and his assistant were so kind and made my parents, who were very uncomfortable about the idea of any home help, much more relaxed and willing to consider it. John was very easy going, addressed all their concerns and authentically seemed to really care about what their needs are. A huge mahalos for getting them started on the path to home care! Linda

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Frequently Asked Questions

What types of care does FirstLight Home Care of Mercer Island offer?

FirstLight Home Care of Mercer Island offers At-Home Care.

Where is FirstLight Home Care of Mercer Island located?

FirstLight Home Care of Mercer Island is located at 8015 SE 28th St Ste 310 in Mercer Island, Washington.

What do families say about FirstLight Home Care of Mercer Island?

Families describe FirstLight Home Care of Mercer Island as highly responsive, sometimes arranging caregivers the same day or within hours of a request. Reviewers consistently praise the owner John (Jim) Xu and operations manager Lijahnay Reyes for personally explaining services, easing anxious clients into accepting help, and matching them with caregivers who handle cooking, transportation, and personal care. All six available reviews are five-star, with an emphasis on quick turnaround after hospital discharges.

How can families visit FirstLight Home Care of Mercer Island?

Submit the Request Information form on this page to connect with FirstLight Home Care of Mercer Island and arrange a tour. Sharing your timeline and care needs up front helps the community prepare for your visit.

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Nearby Communities

Other senior living options within 25 miles of Mercer Island.