MyLivingChoice

Family First University Place

7610 40th St W

4.1(30 ratings)· University Place average: 4.3

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Family First University Place logo
Family First University Place, photo 11 / 4

Quick Facts

Care model
In-home care management, not a residential facility
Check-in structure
Monthly phone check-ins plus one home visit
Medicaid support
Staff help families complete Medicaid applications

What Families Think

An automated summary of family reviews and public information. Not verified by MyLivingChoice; confirm services, staffing and pricing with the community.

Family First (formerly Sound Options) is a home health and hospice agency serving University Place and the surrounding area rather than a residential community. Reviewers who worked with specific care managers describe compassionate, hands-on help navigating Medicaid, dementia transitions, and aging-in-place planning, while several other reviewers report serious problems with unreliable, untrained, or unsupervised in-home caregivers.

What reviewers praise

  • Care managers praised for compassion and follow-through
  • Helped families navigate Medicaid applications
  • Supported transitions to memory care or assisted living
  • Flexible scheduling for clients with light needs
  • Regular check-ins support aging in place safely

What reviewers flag

  • Multiple reports of caregivers not showing up or being late
  • One report of untrained staff lacking safety knowledge
  • One report of items taken from a client's home
  • Several reviewers cite poor communication from the office

AI-generated from reviews and community data.

Family First University Place is a home care agency serving University Place, Washington offering At-Home Care. Care is billed by the hour and no doctor's referral is needed. Amenities include Housekeeping, Laundry Service and Emergency Call System. Families rate it 4.1 out of 5 across 30 reviews.

About Family First University Place

Family First University Place is an at-home care agency serving clients in University Place, Washington. The agency provides care management and in-home assistance with activities of daily living, medication management, and support navigating healthcare and long-term care options.

Reviewers report mixed experiences with the agency's service delivery. Several families praise the consistency and compassion of their care managers, describing regular check-ins, help with medical coordination, and assistance with transitions to appropriate care settings. Others report significant gaps in staffing reliability, noting missed appointments, late arrivals, and workers who failed to complete contracted duties such as meal preparation, bathing, and medication reminders. Communication issues between office locations and unprepared staff are concerns raised by some families, though dedicated case managers receive consistent recognition for their attentiveness and problem-solving support over extended periods of care.

Types of Care at Family First University Place

At-Home Care

Amenities

Room Amenities

  • Emergency Call System

Community Amenities

  • 24-Hour Staff
  • Housekeeping
  • Laundry Service
  • Medication Management

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Reviews of Family First University Place

4.1overall · 30 ratings combined

4.1★ on Google (30)

Brittany Willmann

Aug 2026

via Google ↗ · Report

I have had really good care with this company my caregiver Taylor is very amazing she goes to my appointments with me and is always willing to give her input to my doctors when needed she is amazing

Michael Gustin

Jun 2026

via Google ↗ · Report

I have had direct experience with Fsmily<br>First. The care management they provide<br>has been crucial to our well- being and peace of mind. We have received compassionate<br>care and support for the past three years.<br>I would recommend them to seniors in need of medical support services.

Heal Wheel LLC

Jun 2026

via Google ↗ · Report

Nathan from Family First is an excellent homecare professional who accompanies my elderly wheelchair rider to his appointments. He is meticulous, caring, and very attentive to his client’s needs. He explains everything clearly and patiently, and always makes sure his client feels comfortable, safe, and well cared for. His professionalism and compassion are truly exemplary.

Gary

Aug 2025

via Google ↗ · Report

The care and compassion at Family First is absolutely amazing.<br>Our family care manager was indispensable as we worked our way through the medical systems. She visited regularly, offered help and suggestions for making our home safe for aging in place.<br>And always had a smile on her face and good humor through some difficult medical trials.<br>I highly recommend Family First.

Michael Angelovic

Jun 2025

via Google ↗ · Report

I have said it many times now, I have no idea how I would do it, without my case worker, Angelina.<br>I have had a lot of health issues this year and being an 86 year old man, my memory is just one of those matters. Angelina checks in with me weekly, knows all my doctors, and is always present and asking questions I forget in the moment. When I was staying up intil 3 in the morning trying to figure out my medications and the anxiety it was causing me- she was at my door only a few hours after I called for help.<br>She walked me through many options and was there step by step when I eventually needed to move to assisted living.<br>I only wish there were more Angelinas to help others like she has helped me.

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Washington disclosure statement, dated October 24, 2026, under the Elder and Vulnerable Adult Referral Agency Act (RCW 18.330).

(a) Agency: MyLivingChoice LLC (MyLivingChoice.com), 8705 N. Cypress Ct, Kansas City, MO 64156, (816) 226-7772.

(b) Client: the person sending this request.

(c) Fees: you pay us nothing. If you hire an agency we introduced you to, or whether or not you do, that agency pays us a flat fee for the introduction, billed to the agency monthly. If you ask, we will tell you the amount of the fee for any agency we refer you to.

(d) Services: MyLivingChoice is a free service that helps families find senior living and care at home. We gather a short intake about the care needed, suggest agencies that appear able to meet those needs, and introduce you to the ones you choose. For you specifically, we will introduce you to Family First University Place and share with it your name, contact details and the care needs you described, nothing more.

(e) We will never ask you to waive any claim for loss of personal property or injury, or any right you have under state or federal law.

(f) We work with both you and the agency in the same transaction: the agency pays us, and we are introducing you to it. To obtain or share confidential health care information about the person who needs care we need your authorization, which you give for the agencies named above by acknowledging this statement.

(g) Tours: we do not tour agencies as a matter of course. Our information comes from the agency itself, its state licence record and public sources. We have not toured Family First University Place.

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(i) Refunds: because you pay us nothing, there is nothing to refund to you. If a community pays us a fee for your placement and the resident dies, is hospitalized or moves to another setting for more appropriate care within the first thirty days after admission, we refund the community a prorated share of the fee for the days not used, as RCW 18.330.090 requires.

(j) Complaints about a referral agency may be filed with the Washington State Office of the Attorney General, Consumer Protection Division (Consumer Resource Center), 800 5th Ave, Suite 2000, Seattle, WA 98104-3188, 1-800-551-4636 in Washington, 1-206-464-6684 from outside the state, https://www.atg.wa.gov/file-complaint.

(k) Neither MyLivingChoice nor anyone who works on referrals for it, nor their immediate family members, has any ownership interest in any agency we refer families to.

About the care that is needed (optional, a few words each)

We share with the agencies you chose only your name, contact details and care needs; the rest stays with us. Leave blank what you do not know; we can fill it in with you later.

Sending your request signs the Washington statement above with the name you entered, dated now, and authorizes us to share your name, contact details and care needs with the communities or agencies you chose. By submitting, you're okay with us and Family First University Place reaching out by phone, email or text.Always free for families. You choose which agencies hear from you, and we never rank agencies by what they pay us. An agency we introduce you to pays us a flat fee for the introduction, whether or not you hire them, never you. Those agreements are our only tie to the agencies we list. If an agency stops meeting our qualifications, for example its licence lapses, we stop listing it as an option. How we work · FAQ

Frequently Asked Questions

What types of care does Family First University Place offer?

Family First University Place offers At-Home Care.

Where is Family First University Place located?

Family First University Place is located at 7610 40th St W in University Place, Washington.

What do families say about Family First University Place?

Family First University Place carries a 4.1 out of 5 rating from 30 Google reviews. Family First (formerly Sound Options) is a home health and hospice agency serving University Place and the surrounding area rather than a residential community. Reviewers who worked with specific care managers describe compassionate, hands-on help navigating Medicaid, dementia transitions, and aging-in-place planning, while several other reviewers report serious problems with unreliable, untrained, or unsupervised in-home caregivers. Reviews on MyLivingChoice come from families who confirmed a connection to the community and appear with the reviewer's first name and last initial.

How can families visit Family First University Place?

Submit the Request Information form on this page, or contact Family First University Place directly, to arrange a tour. Sharing your timeline and care needs up front helps the community prepare for your visit.

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