Brittany Willmann
Aug 2026
I have had really good care with this company my caregiver Taylor is very amazing she goes to my appointments with me and is always willing to give her input to my doctors when needed she is amazing
4.1(30 ratings)· University Place average: 4.3
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1 / 4An automated summary of family reviews and public information. Not verified by MyLivingChoice; confirm services, staffing and pricing with the community.
Family First (formerly Sound Options) is a home health and hospice agency serving University Place and the surrounding area rather than a residential community. Reviewers who worked with specific care managers describe compassionate, hands-on help navigating Medicaid, dementia transitions, and aging-in-place planning, while several other reviewers report serious problems with unreliable, untrained, or unsupervised in-home caregivers.
AI-generated from reviews and community data.
Family First University Place is a home care agency serving University Place, Washington offering At-Home Care. Care is billed by the hour and no doctor's referral is needed. Amenities include Housekeeping, Laundry Service and Emergency Call System. Families rate it 4.1 out of 5 across 30 reviews.
Family First University Place is an at-home care agency serving clients in University Place, Washington. The agency provides care management and in-home assistance with activities of daily living, medication management, and support navigating healthcare and long-term care options.
Reviewers report mixed experiences with the agency's service delivery. Several families praise the consistency and compassion of their care managers, describing regular check-ins, help with medical coordination, and assistance with transitions to appropriate care settings. Others report significant gaps in staffing reliability, noting missed appointments, late arrivals, and workers who failed to complete contracted duties such as meal preparation, bathing, and medication reminders. Communication issues between office locations and unprepared staff are concerns raised by some families, though dedicated case managers receive consistent recognition for their attentiveness and problem-solving support over extended periods of care.
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Help Me Choose4.1overall · 30 ratings combined
4.1★ on Google (30)
Brittany Willmann
Aug 2026
I have had really good care with this company my caregiver Taylor is very amazing she goes to my appointments with me and is always willing to give her input to my doctors when needed she is amazing
Michael Gustin
Jun 2026
I have had direct experience with Fsmily<br>First. The care management they provide<br>has been crucial to our well- being and peace of mind. We have received compassionate<br>care and support for the past three years.<br>I would recommend them to seniors in need of medical support services.
Heal Wheel LLC
Jun 2026
Nathan from Family First is an excellent homecare professional who accompanies my elderly wheelchair rider to his appointments. He is meticulous, caring, and very attentive to his client’s needs. He explains everything clearly and patiently, and always makes sure his client feels comfortable, safe, and well cared for. His professionalism and compassion are truly exemplary.
Gary
Aug 2025
The care and compassion at Family First is absolutely amazing.<br>Our family care manager was indispensable as we worked our way through the medical systems. She visited regularly, offered help and suggestions for making our home safe for aging in place.<br>And always had a smile on her face and good humor through some difficult medical trials.<br>I highly recommend Family First.
Michael Angelovic
Jun 2025
I have said it many times now, I have no idea how I would do it, without my case worker, Angelina.<br>I have had a lot of health issues this year and being an 86 year old man, my memory is just one of those matters. Angelina checks in with me weekly, knows all my doctors, and is always present and asking questions I forget in the moment. When I was staying up intil 3 in the morning trying to figure out my medications and the anxiety it was causing me- she was at my door only a few hours after I called for help.<br>She walked me through many options and was there step by step when I eventually needed to move to assisted living.<br>I only wish there were more Angelinas to help others like she has helped me.
Family First University Place offers At-Home Care.
Family First University Place is located at 7610 40th St W in University Place, Washington.
Family First University Place carries a 4.1 out of 5 rating from 30 Google reviews. Family First (formerly Sound Options) is a home health and hospice agency serving University Place and the surrounding area rather than a residential community. Reviewers who worked with specific care managers describe compassionate, hands-on help navigating Medicaid, dementia transitions, and aging-in-place planning, while several other reviewers report serious problems with unreliable, untrained, or unsupervised in-home caregivers. Reviews on MyLivingChoice come from families who confirmed a connection to the community and appear with the reviewer's first name and last initial.
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