Brittany Willmann
Aug 2026
I have had really good care with this company my caregiver Taylor is very amazing she goes to my appointments with me and is always willing to give her input to my doctors when needed she is amazing
1 / 4Quick Facts
- Care model
- In-home care management, not a residential facility
- Check-in structure
- Monthly phone check-ins plus one home visit
- Medicaid support
- Staff help families complete Medicaid applications
What Families Think
Family First (formerly Sound Options) is a home health and hospice agency serving University Place and the surrounding area rather than a residential community. Reviewers who worked with specific care managers describe compassionate, hands-on help navigating Medicaid, dementia transitions, and aging-in-place planning, while several other reviewers report serious problems with unreliable, untrained, or unsupervised in-home caregivers.
The Good
- Care managers praised for compassion and follow-through
- Helped families navigate Medicaid applications
- Supported transitions to memory care or assisted living
- Flexible scheduling for clients with light needs
- Regular check-ins support aging in place safely
The Bad
- Multiple reports of caregivers not showing up or being late
- One report of untrained staff lacking safety knowledge
- One report of items taken from a client's home
- Several reviewers cite poor communication from the office
AI-generated from reviews and community data.
Family First University Place is a home care agency serving University Place, Washington offering At-Home Care. Care is billed by the hour and no doctor's referral is needed. Amenities include Housekeeping, Laundry Service and Emergency Call System. Families rate it 4.1 out of 5 across 30 reviews.
About Family First University Place
Family First | University Place is a home health and hospice community in University Place, Washington.
Families rate Family First | University Place 4 out of 5 based on 28 Google reviews.
Contact the community directly to ask about availability, pricing, and tours, or browse the photos and reviews here to see if it could be the right fit for your family.
Types of Care at Family First University Place
At-Home Care
Amenities
Room Amenities
- Emergency Call System
Community Amenities
- 24-Hour Staff
- Housekeeping
- Laundry Service
- Medication Management
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Help Me ChooseReviews of Family First University Place
4.1overall · 30 ratings combined
4.1★ on Google (30)
Michael Gustin
Jun 2026
I have had direct experience with Fsmily<br>First. The care management they provide<br>has been crucial to our well- being and peace of mind. We have received compassionate<br>care and support for the past three years.<br>I would recommend them to seniors in need of medical support services.
Heal Wheel LLC
Jun 2026
Nathan from Family First is an excellent homecare professional who accompanies my elderly wheelchair rider to his appointments. He is meticulous, caring, and very attentive to his client’s needs. He explains everything clearly and patiently, and always makes sure his client feels comfortable, safe, and well cared for. His professionalism and compassion are truly exemplary.
Gary
Aug 2025
The care and compassion at Family First is absolutely amazing.<br>Our family care manager was indispensable as we worked our way through the medical systems. She visited regularly, offered help and suggestions for making our home safe for aging in place.<br>And always had a smile on her face and good humor through some difficult medical trials.<br>I highly recommend Family First.
Michael Angelovic
Jun 2025
I have said it many times now, I have no idea how I would do it, without my case worker, Angelina.<br>I have had a lot of health issues this year and being an 86 year old man, my memory is just one of those matters. Angelina checks in with me weekly, knows all my doctors, and is always present and asking questions I forget in the moment. When I was staying up intil 3 in the morning trying to figure out my medications and the anxiety it was causing me- she was at my door only a few hours after I called for help.<br>She walked me through many options and was there step by step when I eventually needed to move to assisted living.<br>I only wish there were more Angelinas to help others like she has helped me.
Frequently Asked Questions
What types of care does Family First University Place offer?
Family First University Place offers At-Home Care.
Where is Family First University Place located?
Family First University Place is located at 7610 40th St W in University Place, Washington.
What do families say about Family First University Place?
Family First (formerly Sound Options) is a home health and hospice agency serving University Place and the surrounding area rather than a residential community. Reviewers who worked with specific care managers describe compassionate, hands-on help navigating Medicaid, dementia transitions, and aging-in-place planning, while several other reviewers report serious problems with unreliable, untrained, or unsupervised in-home caregivers.
How can families visit Family First University Place?
Submit the Request Information form on this page to connect with Family First University Place and arrange a tour. Sharing your timeline and care needs up front helps the community prepare for your visit.
Work at Family First University Place? Claim this listing to update photos, pricing, and details. It's free.
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