jennifer herman
May 2026
Great service, professional staff, and good communication. Highly recommend this company!”
Elara Caring
1700 W Albany St Ste 4002.5(22 ratings)· Broken Arrow average: 3.8
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1 / 3Quick Facts
- Service area
- Covers 12 Oklahoma counties including Tulsa and Rogers
- Payment options
- Accepts Medicaid waiver and private-pay clients
What Families Think
An automated summary of family reviews and public information. Not verified by MyLivingChoice; confirm services, staffing and pricing with the community.
Elara Caring provides in-home personal care and support services for older adults and people with disabilities in the Broken Arrow area, working with both Medicaid waiver clients and private-pay families. While one reviewer described the caregivers as professional with good communication, most reviews describe serious problems getting aides scheduled and staying in contact with the office.
What reviewers praise
- Supports independence with help with bathing, chores, and errands
- Focuses on fall prevention and home safety
- Offers companionship to reduce isolation
- One reviewer praised professional, well-communicating staff
- Works with both Medicaid waiver and private-pay clients
What reviewers flag
- Multiple reports of missed or no-show caregiver appointments
- Several reviewers say phone calls and texts go unanswered for weeks
- Multiple complaints about long waits (up to months) to be assigned an aide
- One report of an untrained aide sent without proper preparation
AI-generated from reviews and community data.
Elara Caring is a home care agency serving Broken Arrow, Oklahoma offering At-Home Care. Care is billed by the hour and no doctor's referral is needed. Amenities include Transportation Services, Laundry Service and Grocery Shopping and Errands. Families rate it 2.5 out of 5 across 22 reviews.
About Elara Caring
Elara Caring provides personal care services in Broken Arrow, Oklahoma, helping clients with activities of daily living, home safety, and personal care. The organization serves a multi-county region including Craig, Creek, Delaware, Mayes, Nowata, Osage, Ottawa, Pawnee, Rogers, Tulsa, Wagoner, and Washington counties, and participates in Oklahoma's home- and community-based services Medicaid waiver program.
The service model emphasizes support that allows older adults and individuals with physical or other disabilities to remain independent while staying at home and close to family and friends. Caregivers assist with everyday tasks including bathing, laundry, grocery shopping, chores, and errands. Services are tailored to each client's unique needs, and the organization works with both Medicaid waiver participants and private-pay clients who can customize their care options.
Elara Caring's caregivers focus on safety and independence, helping prevent falls and other accidents while allowing clients to maintain autonomy in their own homes. The service includes companionship to foster social interaction and provide emotional support, reducing loneliness and isolation. This support also alleviates the burden on family caregivers, allowing them to attend to their own needs while their loved ones receive care.
Types of Care at Elara Caring
At-Home Care
Amenities
Community Amenities
- Laundry Service
- Transportation Services
Activities
- Grocery Shopping and Errands
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Help Me ChooseReviews of Elara Caring
2.5overall · 22 ratings combined
2.5★ on Google (22)
Hazel Miller
Dec 2025
They don't answer the phone and don't know what pca is doing for clients and I get Left in the dark and I don't know when I will get one and I not happy with it I promise I will have to wait long time to get a no good pca they don't train them just send them, I would give them minus 20 Stars the company needs to get it to get her and not ignore my calls I don't like it at all
Jluis Escalera
Dec 2025
I would like to give you zero, this company should. "" no no no"" exist, I have 3 months, waiting for a PCA to be sent to me, when they called, they do not answer, and when they answer you, they tell you, we are looking for debajo de la tierra 🌎🌍
Tamara Madore
Mar 2025
If I could give this company zero stars I would. There is absolutely NO CARING so you should remove that from your name. There's a reason you have 2.1 stars. Waited over a month for an aide to show up only to have to play phone tag for the first meeting. You made me feel overlooked, unimportant and like my care was of no priority whatsoever. I was supposed to receive daily care services according to the care plan you set up and I got NOTHING. *edited to add You guys finally sent out an aide who was truly the worst. I have never felt more uncomfortable with someone. I couldn't tell if they were there to help me or If I had suddenly become a mental health counselor. It's been a week now with no help and I haven't heard from anyone either. This is absolutely ridiculous!
Cyrilla Stewart
Dec 2024
Schedule appointment with nurse or pt then get text showing different time and day. Answer their text that what they show is not what was discussed. Get answer via text they will check and get back with you but they never do. Nurse shows up unannounced. I am not home. Nurse shows 2 hours late. Pt consists of maybe 15 minutes. Personal care assistant stood me up 3 times and no solution. My son took over. I will never use them again due to all the confusion.
Frequently Asked Questions
What types of care does Elara Caring offer?
Elara Caring offers At-Home Care.
Where is Elara Caring located?
Elara Caring is located at 1700 W Albany St Ste 400 in Broken Arrow, Oklahoma.
What do families say about Elara Caring?
Elara Caring carries a 2.5 out of 5 rating from 22 Google reviews. Elara Caring provides in-home personal care and support services for older adults and people with disabilities in the Broken Arrow area, working with both Medicaid waiver clients and private-pay families. While one reviewer described the caregivers as professional with good communication, most reviews describe serious problems getting aides scheduled and staying in contact with the office. Reviews on MyLivingChoice come from families who confirmed a connection to the community and appear with the reviewer's first name and last initial.
How can families visit Elara Caring?
Submit the Request Information form on this page, or contact Elara Caring directly, to arrange a tour. Sharing your timeline and care needs up front helps the community prepare for your visit.
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