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Reviews of Elara Caring in Bridgeton are sharply mixed: one family describes an excellent, attentive nursing team, while several others report serious problems with communication, scheduling, and even a dangerous incident involving a central line. With a 3-star average from only 16 reviews, experiences appear inconsistent.
AI-generated from reviews and community data.
Elara Caring is a home health agency serving Bridgeton, Missouri offering Home Health. Families rate it 3.0 out of 5 across 16 reviews.
Elara Caring provides skilled home health care and personal care services in Bridgeton, Missouri and the surrounding Greater St. Louis area. The organization focuses on recovery, rehabilitation, and health education, delivering care in patients' homes across multiple counties in Missouri and Illinois.
The agency offers customized care for patients managing chronic illnesses such as heart failure, COPD, and diabetes. Services include physical, occupational, and speech therapy to help individuals regain or maintain independence, as well as personal care assistance with everyday tasks like bathing, laundry, and grocery shopping. In-person visits are available for high-risk cardiac, pulmonary, and sepsis patients.
Elara Caring tailors each patient's care plan to their individual needs and health goals, recognizing the importance of treating the whole person. The agency accepts multiple payment options including Medicaid, Veterans benefits, and private pay arrangements.
The organization emphasizes the benefits of receiving care at home, including reduced stress and anxiety, increased comfort in familiar surroundings, and flexibility for patients. In-home support and education aim to manage symptoms and intervene before health crises occur, potentially reducing the risk of hospitalization.
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Help Me Choose3overall · 16 ratings combined
3★ on Google (16)
Bill Dahlheimer
Jan 2026
Their nurse ended up pulling central line out of my heart. . Then the nurse left without treating me. It required me to be taken to the hospital. I had to have surgery to replace the line. Management totally refused to do anything to correct the problem. If you care about your family do not use this company.
Heidi Goodsite
Feb 2025
Elara Home Health has an excellent nursing staff. Savannah is caring and knowledgeable. Amanda (the nursing supervisor) was ver attentive to my concerns and needs. Susan (clinical tech) came to my home and walked me through each step of my treatment. Administering my own IV antibiotics was a scary prospect, but I felt empowered by Elara staff.
Tina Murray
Nov 2023
Honestly they do not deserve 1 star The office ladies say one thing & do another they also never communicate with each other!! If you have someone you are tying to help care for with there help GO somewhere else . Honestly I have trying to work with them fo 3 months & getting nowhere. Even tryingto do CDS but Laura couldn't tolete fr 1 month , then she made an appt with me & didn't call to say not going to be there then!!
Grant Gaumer
Oct 2023
These people are frauds. I’d give them 0 stars if possible. My mom had a hemorrhagic stroke & requires weekly nurse visits. We’ve been with Elara for three weeks now and a nurse has only showed up once. They unilaterally schedule appointments with less than 12 hours notice and if their is a conflict they refuse to reschedule. When I asked if they could guarantee they would be out weekly like we are paying them to do I was told, “we guarantee nothing”. These people want to take your money for nothing and feed off the vulnerabilities of the elderly and those that need medical assistance.
Theresa Sky
Jun 2022
This is the most unprofessional company I have ever had the displeasure of interacting with. They are rude and the admin team keeps the unprofessional rude workers interacting with clients who have mental and physical disabilities. Don’t go to this location for any service. It is a waste of your time. The whole building needs to be restaffed asap.
Elara Caring is a Medicare-certified home health agency (certified since 2005). The figures below come from Medicare's Home Health Compare program and are updated quarterly. Percentages are shares of patients; higher is better unless noted.
Quality of patient care
4.5 / 5
Medicare star rating
Services offered
What patients say
2.0 / 5 patient survey rating
253 completed patient surveys, 24% response rate.
Hospital outcomes
How patients did
Service area
Elara Caring reports serving 120 ZIP codes, including Saint Louis, Florissant, Saint Charles, Ballwin, Chesterfield, O Fallon, Arnold, Augusta, Beaufort, Berger and more. Search by your ZIP code to confirm coverage; agencies that cover it are marked “Serves your ZIP”.
Source: Centers for Medicare & Medicaid Services, Home Health Care Compare and the HHCAHPS patient survey. CCN 267595. National figures are the average across all certified agencies.
Elara Caring offers Home Health.
Elara Caring is located at 3165 McKelvey Rd Ste. 203A in Bridgeton, Missouri.
Reviews of Elara Caring in Bridgeton are sharply mixed: one family describes an excellent, attentive nursing team, while several others report serious problems with communication, scheduling, and even a dangerous incident involving a central line. With a 3-star average from only 16 reviews, experiences appear inconsistent.
Yes. Elara Caring is a Medicare-certified home health agency, so Medicare Part A or Part B pays in full for skilled nursing, therapy and home health aide visits when a doctor orders them and the patient is homebound. There is no copay for covered home health visits. Medicare rates the agency's quality of patient care 4.5 out of 5 stars.
For Medicare to pay, yes: a doctor, nurse practitioner or physician assistant must certify that care is needed and sign a plan of care. Families can call the agency first, and the agency will usually contact the doctor to arrange the order. Ongoing help with bathing, meals and companionship is a different service, non-medical home care, which needs no referral.
Submit the Request Information form on this page to connect with Elara Caring and arrange a tour. Sharing your timeline and care needs up front helps the community prepare for your visit.
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