1 / 3Reviews of Elara Caring in Bridgeton are sharply mixed: one family describes an excellent, attentive nursing team, while several others report serious problems with communication, scheduling, and even a dangerous incident involving a central line. With a 3-star average from only 16 reviews, experiences appear inconsistent.
AI-generated from reviews and community data.
Elara Caring provides skilled home health care and personal care services in Bridgeton, Missouri and the surrounding Greater St. Louis area. The organization focuses on recovery, rehabilitation, and health education, delivering care in patients' homes across multiple counties in Missouri and Illinois.
The agency offers customized care for patients managing chronic illnesses such as heart failure, COPD, and diabetes. Services include physical, occupational, and speech therapy to help individuals regain or maintain independence, as well as personal care assistance with everyday tasks like bathing, laundry, and grocery shopping. In-person visits are available for high-risk cardiac, pulmonary, and sepsis patients.
Elara Caring tailors each patient's care plan to their individual needs and health goals, recognizing the importance of treating the whole person. The agency accepts multiple payment options including Medicaid, Veterans benefits, and private pay arrangements.
The organization emphasizes the benefits of receiving care at home, including reduced stress and anxiety, increased comfort in familiar surroundings, and flexibility for patients. In-home support and education aim to manage symptoms and intervene before health crises occur, potentially reducing the risk of hospitalization.
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Help Me Choose3overall · 16 ratings combined
3★ on Google (16)
Bill Dahlheimer
Jan 2026
Their nurse ended up pulling central line out of my heart. . Then the nurse left without treating me. It required me to be taken to the hospital. I had to have surgery to replace the line. Management totally refused to do anything to correct the problem. If you care about your family do not use this company.
Heidi Goodsite
Feb 2025
Elara Home Health has an excellent nursing staff. Savannah is caring and knowledgeable. Amanda (the nursing supervisor) was ver attentive to my concerns and needs. Susan (clinical tech) came to my home and walked me through each step of my treatment. Administering my own IV antibiotics was a scary prospect, but I felt empowered by Elara staff.
Tina Murray
Nov 2023
Honestly they do not deserve 1 star The office ladies say one thing & do another they also never communicate with each other!! If you have someone you are tying to help care for with there help GO somewhere else . Honestly I have trying to work with them fo 3 months & getting nowhere. Even tryingto do CDS but Laura couldn't tolete fr 1 month , then she made an appt with me & didn't call to say not going to be there then!!
Grant Gaumer
Oct 2023
These people are frauds. I’d give them 0 stars if possible. My mom had a hemorrhagic stroke & requires weekly nurse visits. We’ve been with Elara for three weeks now and a nurse has only showed up once. They unilaterally schedule appointments with less than 12 hours notice and if their is a conflict they refuse to reschedule. When I asked if they could guarantee they would be out weekly like we are paying them to do I was told, “we guarantee nothing”. These people want to take your money for nothing and feed off the vulnerabilities of the elderly and those that need medical assistance.
Theresa Sky
Jun 2022
This is the most unprofessional company I have ever had the displeasure of interacting with. They are rude and the admin team keeps the unprofessional rude workers interacting with clients who have mental and physical disabilities. Don’t go to this location for any service. It is a waste of your time. The whole building needs to be restaffed asap.
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