MyLivingChoice

Desert Oaks Assisted Living

950 South 400 East

3.9(48 ratings)· St. George average: 4.7

Part of 12 Oaks Senior Living · 24 communities · 4.3★ average · (1 other nearby)

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Desert Oaks Assisted Living, photo 11 / 6

Quick Facts

Ownership history
Recently changed ownership and management team
Refund process
Multiple families report months-long refund delays
Safety history
Past incident: resident died trapped in walk-in freezer

What Families Think

An automated summary of family reviews and public information. Not verified by MyLivingChoice; confirm services, staffing and pricing with the community.

Families describe Desert Oaks (formerly The Meadows at Escalante) as a warm, activity-filled community where staff are often praised for compassion, especially in memory care. However, a notable number of reviewers report serious problems including delayed refunds after a resident's death, staffing gaps, and a tragic incident in which a memory-care resident died after being trapped in a freezer. Many reviewers note recent improvements since new ownership took over, though some issues appear to persist.

What reviewers praise

  • Staff frequently described as kind and compassionate
  • Compassionate, attentive memory care for dementia residents
  • Many daily activities keep residents engaged
  • Bright, clean facility noted by several families
  • Smooth, supportive move-in process for new residents
  • Reports of improvement since new ownership took over

What reviewers flag

  • Multiple reports of months-long refund delays after a resident's death
  • Serious safety incident: a resident died trapped in a freezer
  • Reports of understaffing including no RN on-site at times
  • One report of stolen medication and unlocked doors without cameras
  • One report of long delay notifying family after a fall

AI-generated from reviews and community data.

Desert Oaks Assisted Living is a senior living community in St. George, Utah offering Assisted Living. Amenities include Gathering / Activity Spaces, Social Activities and Housekeeping. Families rate it 3.9 out of 5 across 48 reviews.

About Desert Oaks Assisted Living

Desert Oaks Assisted Living in St. George is a community offering independent living, assisted living, and skilled nursing with long-term care. The facility provides 24-hour staff, medication management, emergency call systems, housekeeping, private rooms, and social activities in wheelchair-accessible spaces.

Reviewers' experiences vary significantly. Some families report that residents thrived with engaging activities and felt cared for by staff with compassion and attentiveness. Others describe serious concerns about resident safety, medication security, theft, and refund disputes following a resident's passing. One reviewer noted that communication issues and inconsistent care standards have been persistent problems in certain areas of the facility.

Several reviewers mentioned positive interactions with administrative leadership and dining services. A home health professional who has worked with the facility's clinical team reported the staff to be responsive and collaborative. However, concerns about staff negligence, financial accountability, and the handling of resident property remain points of contention among some families.

Types of Care at Desert Oaks Assisted Living

Assisted Living

Amenities

Room Amenities

  • Emergency Call System
  • Private Rooms
  • Wheelchair Accessible

Community Amenities

  • 24-Hour Staff
  • Gathering / Activity Spaces
  • Housekeeping
  • Medication Management

Activities

  • Social Activities

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Reviews of Desert Oaks Assisted Living

3.9overall · 48 ratings combined

3.9★ on Google (48)

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Chris Huber

Aug 2026

via Google ↗ · Report

I am the Administrator for Peak Home Health and Hospice, and I have had the wonderful opportunity to work with the Team at Desert Oaks over the last several months. Between my clinical team and their clinical team, we have served several residents together covering a wide variety of health challenges. Desert Oaks has been amazing to work with. Dave, Crystal, Cory, Sherry, Colleen...I know I am missing so many more names and I'm sorry! I have appreciated the wonderful communication from the team at Desert Oaks, and their ability to make you feel welcomed and heard. When I have spoken to the residents in your building, they have ALL been complimentary about the Desert Oaks Team! Thank you for your wonderful association and the opportunity to work with you all. Thank you!!!

Garrett Costley

May 2026

via Google ↗ · Report

We are very pleased with Desert Oaks. Under new management, they have really turned things around for their residents. We helped a good friend move in recently and her quality of life has significantly improved. The smile in her voice each time we talk with her is evidence that Desert Oaks is doing things the right way.

Jo Brett

May 2026

via Google ↗ · Report

Absolutely as bad as it gets. This used to be called the Meadows where an unsupervised resident was found frozen in a freezer. Google it.

Bree Gonzalez

Apr 2026

via Google ↗ · Report

Great staff and quality care. There are a lot of people who try to make this a place your loved ones can enjoy life even while needing a bit of assistance.

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Frequently Asked Questions

What types of care does Desert Oaks Assisted Living offer?

Desert Oaks Assisted Living offers Assisted Living.

How much does Desert Oaks Assisted Living cost?

Desert Oaks Assisted Living has not published its pricing. For context, communities in St. George that publish rates start around $4,550 per month at the median. Final costs depend on care needs and apartment selection, so contact the community for a quote.

Where is Desert Oaks Assisted Living located?

Desert Oaks Assisted Living is located at 950 South 400 East in St. George, Utah.

What do families say about Desert Oaks Assisted Living?

Desert Oaks Assisted Living carries a 3.9 out of 5 rating from 48 Google reviews. Families describe Desert Oaks (formerly The Meadows at Escalante) as a warm, activity-filled community where staff are often praised for compassion, especially in memory care. Many reviewers note recent improvements since new ownership took over, though some issues appear to persist. Reviews on MyLivingChoice come from families who confirmed a connection to the community and appear with the reviewer's first name and last initial.

How can families visit Desert Oaks Assisted Living?

Submit the Request Information form on this page, or contact Desert Oaks Assisted Living directly, to arrange a tour. Sharing your timeline and care needs up front helps the community prepare for your visit.

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