MyLivingChoice

Department of State Hospitals-Metropolitan

11401 South Bloomfield Avenue

3.4(47 ratings)· Norwalk average: 4.3

Department of State Hospitals-Metropolitan, photo 11 / 6

Quick Facts

Total units
102
Medicare rating
2 of 5

CMS Care Compare

Ownership
Government, State
Certified beds
102

Department of State Hospitals-Metropolitan is a senior living community in Norwalk, California offering Skilled Nursing / Long Term Care. Amenities include Housekeeping, Laundry Service and Emergency Call System. Families rate it 3.4 out of 5 across 47 reviews.

About Department of State Hospitals-Metropolitan

Dept Of State Hospitals - Metropolitan Snf is a skilled nursing / long term care community in Norwalk, California. The community is licensed for up to 102 residents.

Families rate Dept Of State Hospitals - Metropolitan Snf 3.4 out of 5 based on 47 Google reviews.

Contact the community directly to ask about availability, pricing, and tours, or browse the photos and reviews here to see if it could be the right fit for your family.

Types of Care at Department of State Hospitals-Metropolitan

Skilled Nursing / Long Term Care

Amenities

Room Amenities

  • Emergency Call System
  • Wheelchair Accessible

Community Amenities

  • 24-Hour Staff
  • Housekeeping
  • Laundry Service
  • Medication Management

Need help deciding?

Tell us what you're looking for and we'll match you with communities that fit. Free, and you choose who contacts you.

Help Me Choose

Reviews of Department of State Hospitals-Metropolitan

3.4overall · 47 ratings combined

3.4★ on Google (47)

Travis Anglada

Jun 2026

via Google

I just saw tears on lady Gaga or in her video.<br><br>This was in Shallows.<br><br>I hate seeing people cry after a bad decision is made. I ate a pastry that basically had white chocolate in it, and who knows what else.<br><br>It was better than today's. Except for COVID.<br><br>I mean, I just got hot from the better one.<br><br>Maybe both were wrong.<br><br>Just remember, snickers is better than a high protein candy bar.<br><br>With that in mind.<br><br>You're loosing me quicker.<br><br>You've let me down. They say telling someone they're a disappointment is worse than telling them you're mad at them.<br><br>I'm angry at you and all of these weak people who know everything.<br><br>To those who know more, Chin Chin!

adrian cortez

Jun 2026

via Google

To anyone that has a family member or is committed to any psychiatric hospital make sure you have a Hippa release of information ROI<br>Medical Power of Attorney (Healthcare proxy)<br>And a psychiatric Advance Direct PAD. These will protect your loved one and there rights.. These abusive people who work in these facilities dont care. Have your attorney call if you can get through so they can document and get a hold of the county and make complaints. Take pictures and create a file. People with mental heath can feel and need support. DO NOT ALLOW THESE FACILITIES TO GET AWAY WITH MISTREATING AND IGNORING PATIENTS NEEDS. DOB BACK DOWN AND FIGHT BACK!. GET AN ATTORNEY AND ADVOCATE TO HELP YOU AND YOUR LOVED ONE

Kim Whitney

May 2026

via Google

My daughter has been here for 2.5 yrs. They got her meds good, and she told me this has been the best program yet. She was left overnight, naked in a patio setting at a Merced facility. This facility is excellent because it is run by the State of California. I should know, I once worked at Stockton State Hospital p/t in college. And she can call me. At the other facility near Atwater she was constrained.

Brown

Mar 2026

via Google

Melissa Francis Melissa Francis Melissa Francis Melissa Francis Melissa Francis Melissa Francis Melissa Francis Melissa Francis Melissa Francis Melissa Francis Melissa Francis Melissa Francis Melissa Francis Melissa Francis Melissa Francis Melissa Francis Melissa Francis Melissa Francis Melissa Francis Melissa Francis Melissa Francis Melissa Francis Melissa Francis Melissa Francis Melissa Francis Melissa Francis Melissa FrancisMelissa Francis Melissa Francis Melissa Francis Melissa Francis Melissa Francis Melissa Francis Melissa Francis Melissa Francis Melissa Francis Melissa Francis Melissa Francis Melissa Francis Melissa Francis Melissa Francis Melissa Francis Melissa Francis Melissa Francis Melissa Francis Melissa Francis Melissa Francis Melissa Francis Melissa Francis Melissa Francis Melissa Francis Melissa Francis Melissa Francis Melissa Francis Melissa Francis Melissa Francis Melissa Francis Melissa Francis Melissa Francis Melissa Francis Melissa Francis Melissa Francis Melissa Francis Melissa Francis Melissa Francis Melissa Francis Melissa Francis Melissa Francis Melissa Francis Melissa Francis Melissa Francis Melissa Francis Melissa Francis Melissa Francis Melissa Francis Melissa Francis Melissa Francis Melissa MelissaMelissa Francis Francis Melissa Francis Melissa Francis Melissa Francis Melissa Francis Melissa Francis Melissa Francis Melissa Francis Melissa Francis Melissa Francis Melissa Francis Melissa Francis

Sylvia Marie

Mar 2026

via Google

My son is in this hospital no one will call me and let me know if he's ok. I know there's a phone you can call in the day room does anyone have that number? My son was in this hospital once before and I was able to call and ask for him I wondering if anyone has that phone number so I can call and ask for my son thanks 🙏🏽

Request information

Ask about availability, pricing, or a tour. Your details go only to Department of State Hospitals-Metropolitan, never sold or shared.

Government Inspection History

14 inspection visits in the last three years, 75 citations on file. Inspections are conducted by state agencies on behalf of the U.S. Centers for Medicare & Medicaid Services (CMS).

May 6, 2026Health Complaint1 citation
  • Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected May 8, 2026

Mar 7, 2026Health Complaint5 citations
  • Develop and implement policies and procedures to prevent abuse, neglect, and theft.

    Severity L of L: immediate jeopardy, widespreadFound during a complaint inspectionCorrected Mar 25, 2026

  • Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

    Severity G of L: actual harm, isolatedFound during a complaint inspectionCorrected Mar 25, 2026

  • Give their staff education on dementia care, and what abuse, neglect, and exploitation are; and how to report abuse, neglect, and exploitation.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadFound during a complaint inspectionCorrected Mar 6, 2026

  • Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

    Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected Mar 25, 2026

  • Respond appropriately to all alleged violations.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Mar 25, 2026

Dec 8, 2025Fire Safety StandardHealth ComplaintHealth Standard21 citations
  • Provide safe, appropriate dialysis care/services for a resident who requires such services.

    Severity J of L: immediate jeopardy, isolatedCorrected Jan 12, 2026

  • Provide appropriate pressure ulcer care and prevent new ulcers from developing.

    Severity G of L: actual harm, isolatedCorrected Jan 12, 2026

  • Install smoke barrier doors that can resist smoke for at least 20 minutes.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Dec 30, 2025

  • Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jan 12, 2026

  • Conduct and document a facility-wide assessment to determine what resources are necessary to care for residents competently during both day-to-day operations (including nights and weekends) and emergencies.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jan 12, 2026

  • Have a plan that describes the process for conducting QAPI and QAA activities.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jan 12, 2026

  • Provide and implement an infection prevention and control program.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jan 12, 2026

  • Have generator or other power source capable of supplying service within 10 seconds.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Dec 30, 2025

  • Inspect, test, and maintain automatic sprinkler systems.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Dec 23, 2025

  • Give their staff education on dementia care, and what abuse, neglect, and exploitation are; and how to report abuse, neglect, and exploitation.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jan 12, 2026

  • Have simulated fire drills held at unexpected times.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Dec 31, 2025

  • Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jan 12, 2026

  • Dispose of garbage and refuse properly.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jan 12, 2026

  • Provide exit doors that are held open by devices that will automatically close on the activation of a fire alarm or smoke detector.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 30, 2025

  • Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jan 12, 2026

  • Ensure each resident receives an accurate assessment.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jan 12, 2026

  • Ensure services provided by the nursing facility meet professional standards of quality.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jan 12, 2026

  • Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Jan 12, 2026

  • Provide safe and appropriate respiratory care for a resident when needed.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jan 12, 2026

  • Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 9, 2026

  • Implement emergency and standby power systems.

    Severity C of L: potential for minimal harm, widespreadCorrected Dec 31, 2025

Nov 14, 2025Health Complaint2 citations
  • Develop, implement, and/or maintain an effective training program for all new and existing staff members.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Nov 24, 2025

  • Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Nov 24, 2025

Dec 18, 2024Health Complaint1 citation
  • Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Jan 2, 2025

Nov 8, 2024Fire Safety StandardHealth ComplaintHealth Standard18 citations
  • To conduct inspection, testing and maintenance of fire doors by qualified individuals.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Dec 3, 2024

  • Have a plan that describes the process for conducting QAPI and QAA activities.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Dec 5, 2024

  • Have the Quality Assessment and Assurance group have the required members and meet at least quarterly

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Dec 5, 2024

  • Provide and implement an infection prevention and control program.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadFound during a complaint inspectionCorrected Dec 5, 2024

  • Include as part of its infection prevention and control program, mandatory training that includes written standards, policies, and procedures for the program.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Dec 5, 2024

  • Develop and maintain an Emergency Preparedness Program (EP).

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Dec 5, 2024

  • Have approved installation, maintenance and testing program for fire alarm systems.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Nov 26, 2024

  • Inspect, test, and maintain automatic sprinkler systems.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Dec 4, 2024

  • Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Dec 4, 2024

  • Reasonably accommodate the needs and preferences of each resident.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 5, 2024

  • Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 5, 2024

  • Ensure proper usage of power strips and extension cords.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 27, 2024

  • Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 25, 2024

  • Meet other general requirements that are deficient.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 1, 2024

  • Provide exit doors that are held open by devices that will automatically close on the activation of a fire alarm or smoke detector.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 26, 2024

  • Dispose of garbage and refuse properly.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 5, 2024

  • Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 5, 2024

  • Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 5, 2024

Oct 23, 2024Health Complaint2 citations
  • Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Nov 12, 2024

  • Ensure that residents are fully informed and understand their health status, care and treatments.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Nov 12, 2024

Sep 25, 2024Health Complaint1 citation
  • Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Oct 15, 2024

Jul 2, 2024Health Complaint1 citation
  • Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

    Severity G of L: actual harm, isolatedFound during a complaint inspectionCorrected Jul 22, 2024

Jun 13, 2024Infection ControlNo citations
Feb 27, 2024Health Complaint1 citation
  • Provide safe and appropriate respiratory care for a resident when needed.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Mar 21, 2024

Dec 1, 2023Fire Safety StandardHealth Standard20 citations
  • Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Dec 26, 2023

  • Properly provide smoke detection systems in areas open to corridors.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Dec 26, 2023

  • Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jan 9, 2024

  • Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jan 9, 2024

  • Provide and implement an infection prevention and control program.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jan 9, 2024

  • Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jan 9, 2024

  • Have approved installation, maintenance and testing program for fire alarm systems.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Dec 26, 2023

  • Inspect, test, and maintain automatic sprinkler systems.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Dec 26, 2023

  • Have simulated fire drills held at unexpected times.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Dec 26, 2023

  • Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jan 9, 2024

  • Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jan 9, 2024

  • Reasonably accommodate the needs and preferences of each resident.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jan 9, 2024

  • Dispose of garbage and refuse properly.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jan 9, 2024

  • Provide safe and appropriate respiratory care for a resident when needed.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jan 9, 2024

  • Provide enough food/fluids to maintain a resident's health.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jan 9, 2024

  • Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jan 9, 2024

  • Provide care and assistance to perform activities of daily living for any resident who is unable.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jan 9, 2024

  • Ensure that each resident is free from the use of physical restraints, unless needed for medical treatment.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jan 9, 2024

  • Designate a qualified infection preventionist to be responsible for the infection prevent and control program in the nursing home.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jan 9, 2024

  • Honor the resident's right to organize and participate in resident/family groups in the facility.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jan 9, 2024

Sep 20, 2023Infection ControlNo citations
Jul 12, 2023Health Complaint2 citations
  • Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Aug 4, 2023

  • Reasonably accommodate the needs and preferences of each resident.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Aug 4, 2023

Source: CMS Care Compare, public federal data covering certified nursing facilities, refreshed monthly. Citations range from A (least serious) to L (most serious) on the federal scope and severity scale. Most citations are corrected quickly; review the details and ask the community about anything that concerns you.

Frequently Asked Questions

What types of care does Department of State Hospitals-Metropolitan offer?

Department of State Hospitals-Metropolitan offers Skilled Nursing / Long Term Care.

Where is Department of State Hospitals-Metropolitan located?

Department of State Hospitals-Metropolitan is located at 11401 South Bloomfield Avenue in Norwalk, California.

How did Department of State Hospitals-Metropolitan do on recent health and safety inspections?

Department of State Hospitals-Metropolitan had 14 government inspection visits in the last three years, with 75 citations on file according to CMS Care Compare data. The full history, including what each citation was for and whether it was corrected, is in the inspection section on this page.

How can families visit Department of State Hospitals-Metropolitan?

Submit the Request Information form on this page to connect with Department of State Hospitals-Metropolitan and arrange a tour. Sharing your timeline and care needs up front helps the community prepare for your visit.

Work at Department of State Hospitals-Metropolitan? Claim this listing to update photos, pricing, and details. It's free.

Nearby Communities

Other senior living options within 25 miles of Norwalk.

Prefer to stay home?

Home care agencies serving Norwalk bring help to the house: daily living, companionship, and respite for family caregivers.