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Families describe Crystal Heights Care Center as a warm, attentive skilled nursing and rehabilitation facility where staff are praised for compassionate, hands-on care. Reviewers consistently highlight strong physical, occupational, and speech therapy outcomes for loved ones recovering from illness or injury, as well as a sense of being treated like family.
AI-generated from reviews and community data.
Crystal Heights Care Center is a senior living community in Oskaloosa, Iowa offering Skilled Nursing / Long Term Care. Amenities include Gathering / Activity Spaces, Social Activities and Housekeeping. Families rate it 4.4 out of 5 across 42 reviews.
Crystal Heights Care Center provides skilled nursing, short-term rehabilitation, and long-term care services in Oskaloosa, Iowa. The facility is committed to restoring health and wellbeing through professional quality healthcare delivered with dignity and compassion.
The center employs both high-tech and hands-on therapeutic approaches to design custom therapy programs tailored to each individual's needs. Comprehensive therapy services are delivered by a dedicated team of RNs, LPNs, and caregivers, supported by medical professionals including a medical director, physician assistants, and nurse practitioners who provide around-the-clock medical support.
Beyond rehabilitative care, Crystal Heights also offers respite, palliative, and hospice care services. The facility provides a range of room options, including private and semi-private accommodations to suit different preferences and needs.
The community emphasizes creating a sense of belonging through various activities and programs designed to engage residents. Staff members work collaboratively with each patient, their family, and their healthcare provider to develop individualized care and treatment plans that support both recovery goals and quality of life.
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Help Me Choose4.4overall · 42 ratings combined
4.4★ on Google (42)
Melissa Meeth
Jan 2026
I just want to say thank you to Crystal Height Care center and its amazing staff. I cannot say how much I deeply appreciate you for giving my grandmother the great care and support she received when living there . Your whole team went above and beyond to make her feel welcomed and loved while she was there.
Glenn Scholtus
Dec 2025
This facility gave my brother the best care a person could ask for! Not only did they treat him like family but they also gave him exceptional therapy services. I would highly recommend this facility for your loved ones. The staff are amazing and are very knowledgeable and friendly.
Jill Jansen
Oct 2025
I am giving Crystal Heights a five star review because the entire staff was AMAZING and provided excellent care for my dad. They were compassionate, caring, and very encouraging with him. The therapy he received (physical, occupational, and speech) was very helpful and made a huge difference in his recovery. Thank you, Crystal Heights staff. You are appreciated!
Deseiri Scholtus
Oct 2025
I am thankful that my family member is living at CHCC they are providing long term care and are very professional and caring at all times. They go above and beyond for the residents and the family members. It is one big family at Crystal Heights so if you are looking for placement for a loved one please give Crystal Heights a call or stop by for a tour. Thank you all for everything you do and the love and support you have for the resident and familles.
Tina Boucher
Aug 2022
This place is amazing .Sarah and Jay help me get mom from Washington state to Iowa a dream that and my children have waited for for 10 years. We feel so blessed to have her at this facility. We appreciate the support from the staff with mom Debbie Townsend needs .they truly care for the patients. And the things that they do for my mom is just amazing I ask my mom all the time do you like it here and her response is very much so .Now I can finally sleep at night knowing my mom is just 15 minutes away from me in an amazing facility and I can go see her whenever I want. GOD BLESS THE STAFF and thank you Sarah for helping make my dreams become a reality.And another thing they started therapy with mom mom right away to get her muscles back to get her strength back in her arms and legs to hopefully help her walk again. Thank you so much for caring for my mom and do the job that I can't your amazing people you all have truly touched our family.
4 inspection visits in the last three years, 29 citations on file. Inspections are conducted by state agencies on behalf of the U.S. Centers for Medicare & Medicaid Services (CMS).
Ensure that residents are free from significant medication errors.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Dec 15, 2025
Use approved construction type or materials.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jul 22, 2025
Provide activities to meet all resident's needs.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jul 26, 2025
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jul 26, 2025
Provide safe, appropriate pain management for a resident who requires such services.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jul 26, 2025
Provide care or services that was trauma informed and/or culturally competent.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jul 26, 2025
Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Jul 26, 2025
Provide and implement an infection prevention and control program.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Jul 26, 2025
Inspect, test, and maintain automatic sprinkler systems.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jul 22, 2025
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jul 26, 2025
Ensure each resident receives an accurate assessment.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jul 26, 2025
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jul 26, 2025
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Jul 26, 2025
Honor the resident's right to manage his or her financial affairs.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jul 26, 2025
Have exits that are accessible at all times.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jul 22, 2025
Inspect, test, and maintain automatic sprinkler systems.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Sep 15, 2024
Have properly installed electrical wiring and gas equipment.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Aug 22, 2024
Use approved construction type or materials.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Aug 21, 2024
Inspect, test, and maintain automatic sprinkler systems.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Dec 14, 2023
Ensure proper usage of power strips and extension cords.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 15, 2023
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Jan 7, 2024
Ensure services provided by the nursing facility meet professional standards of quality.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jan 7, 2024
Provide care and assistance to perform activities of daily living for any resident who is unable.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jan 7, 2024
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jan 7, 2024
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 19, 2023
Have an enclosure around a vertical opening shaft.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 13, 2023
Have approved installation, maintenance and testing program for fire alarm systems.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 28, 2023
Install corridor and hallway doors that block smoke.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 12, 2023
Have properly installed electrical wiring and gas equipment.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 15, 2023
Source: CMS Care Compare, public federal data covering certified nursing facilities, refreshed monthly. Citations range from A (least serious) to L (most serious) on the federal scope and severity scale. Most citations are corrected quickly; review the details and ask the community about anything that concerns you.
Crystal Heights Care Center offers Skilled Nursing / Long Term Care.
Crystal Heights Care Center is located at 1514 High Avenue West in Oskaloosa, Iowa.
Families describe Crystal Heights Care Center as a warm, attentive skilled nursing and rehabilitation facility where staff are praised for compassionate, hands-on care. Reviewers consistently highlight strong physical, occupational, and speech therapy outcomes for loved ones recovering from illness or injury, as well as a sense of being treated like family.
Crystal Heights Care Center had 4 government inspection visits in the last three years, with 29 citations on file according to CMS Care Compare data. The full history, including what each citation was for and whether it was corrected, is in the inspection section on this page.
Submit the Request Information form on this page to connect with Crystal Heights Care Center and arrange a tour. Sharing your timeline and care needs up front helps the community prepare for your visit.
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