MyLivingChoice

Crossview Care Center

402 E. Bay St

2.5(12 ratings)

Crossview Care Center, photo 1

Quick Facts

Total units
102
Medicare rating
2 of 5

CMS Care Compare

Ownership
For profit, Corporation
Certified beds
102
Behavioral care
Secure unit for acute behavioral health needs
Therapy access
Therapists work on-site rather than off-site
Google rating
2.5 stars from 12 reviews

What Families Think

Reviews of Crossview Care Center are sharply divided, with several families and even a resident describing serious problems with communication, staff responsiveness, and building conditions, while a couple of reviewers praised individual staff for compassionate, attentive care. The low overall rating and repeated reports of unanswered calls and slow response to medical concerns suggest families should ask pointed questions before placing a loved one here.

The Good

  • Some reviewers describe caring, dedicated nursing staff
  • On-site occupational, physical, and speech therapy
  • Structured activity program covering physical and emotional needs
  • Secured unit for specialized behavioral health care

The Bad

  • Multiple reports of poor communication and unanswered phone calls
  • One report of slow response to a resident's medical symptoms
  • One report of poor building condition
  • One resident reported delays in receiving their own money
  • One report describes staff as unkind behind residents' backs

AI-generated from reviews and community data.

Crossview Care Center is a senior living community in Pineview, Georgia offering Skilled Nursing / Long Term Care. Families rate it 2.5 out of 5 across 12 reviews.

About Crossview Care Center

Crossview Care Center in Pineview, Georgia provides short-term rehabilitation and long-term care services with a focus on individualized care and resident independence. The facility's team of nurses and therapists deliver care emphasizing emotional, social, and psychological wellness within a compassionate setting.

The facility offers comprehensive rehabilitation services through a full-service team including occupational, physical, and speech therapists who address various therapeutic needs. Rather than requiring residents to travel off-site for support services, the center brings these services directly to residents, reducing stress and improving accessibility.

Peachtree Lane is a secured unit supporting a wellness culture for residents who require specialized care. Additionally, the facility's behavioral care team provides skilled nursing care for residents experiencing acute or episodic behavioral health concerns in a safe and secure environment.

Crossview offers Pathways to Active Living (PALs), a therapeutic activity program designed to address the physical, emotional, mental, social, and spiritual components of residents' well-being. The program provides recreation, leisure activities, and interests tailored to each individual's capabilities and skills.

Amenities at the facility include cable television with an extensive channel selection and a robust activities program that promotes social, mental, and physical well-being for all residents.

Types of Care at Crossview Care Center

Skilled Nursing / Long Term Care

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Reviews of Crossview Care Center

2.5overall · 12 ratings combined

2.5★ on Google (12)

getitville4life decatur

Jul 2026

via Google

This is absolutely the worst place to leave someone you care about MS kawana roberts the so call administrator needs to be fired and so does all of the staff period point blank they will pretend to so loving and caring when u sign up but will a ghost after your lived is inside my mom has been here for 4 years and when i tell you this place is horrible one they will not anser the phone and when they do if they do when they transfer your call the women at nursing station will not anser and if they do everytime the phone will just hang I know for a fact ive watched patients begging for a nurse to assist them and they are no where to be found please do not leave your loved ones here this is terrible we are in the process of getting my mother from this hell hole and death trap you have been warned ⚠️

Dee Deville

Jan 2026

via Google

This review is from a resistant who is unable to leave. They don't give us our money in a timely manner and certain staff will be nice to your face and treat you like dirt behind your back.

Mary Snow

Dec 2025

via Google

The staff are dedicated and caring to all the residents. They work so hard to care for the residents.

Tea time with Mrs Peaches

Sep 2025

via Google

Went to take a patient some items they ordered and the place and service was bad…First off they wouldn’t take the patient items that she ordered and than yelled at her to come get her stuff than 2 of the nurses staff proceeded to go through her stuff as if they was going to pick through for the items they wanted I also heard someone yelling what sounded like fear or pain the condition of the building is in very poor condition I wouldn’t allow my dog to stay… I wouldn’t recommend this place this was my first and last time I wouldn’t be visiting or returning to that place again……PLEASE SHUT THAT PLACE DOWN AND PEOPLE GET YALL FOLKS OUT OF THERE ASAP

Mayrena Junghans

Aug 2022

via Google

My daughter is at this facility. They have very poor commu ovation 90% of them time you get voice mail and. no return of your call. Yes my daughter does experience bet a or but this place advertises a lot more than it provides. When they patient tells you their heart is racing don't say its probably from her acting out and no even check it out even after being told they have a history of this. If I could get here In another facility or if I was capable of taking care of her myself I would.

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Government Inspection History

5 inspection visits in the last three years, 34 citations on file. Inspections are conducted by state agencies on behalf of the U.S. Centers for Medicare & Medicaid Services (CMS).

Apr 21, 2026Health Complaint2 citations
  • Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Jun 2, 2026

  • Protect each resident from the wrongful use of the resident's belongings or money.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Jun 2, 2026

Dec 4, 2025Fire Safety StandardHealth Standard5 citations
  • Inspect, test, and maintain automatic sprinkler systems.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Dec 31, 2025

  • Honor the resident's right to manage his or her financial affairs.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jan 8, 2026

  • Ensure each resident receives an accurate assessment.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jan 8, 2026

  • Install a fire alarm system that can be heard throughout the facility.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 31, 2025

  • Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jan 8, 2026

Dec 30, 2024Health Complaint3 citations
  • Respond appropriately to all alleged violations.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Feb 10, 2025

  • Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Feb 10, 2025

  • Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Feb 10, 2025

Apr 25, 2024Fire Safety StandardHealth Standard8 citations
  • Provide primary/alternate means for communication.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jun 9, 2024

  • Electronically submit to CMS complete and accurate direct care staffing information, based on payroll and other verifiable and auditable data.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jun 9, 2024

  • Provide and implement an infection prevention and control program.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jun 9, 2024

  • Have properly installed electrical wiring and gas equipment.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jun 9, 2024

  • Allow residents to self-administer drugs if determined clinically appropriate.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 9, 2024

  • Provide safe and appropriate respiratory care for a resident when needed.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 9, 2024

  • Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 9, 2024

  • Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 9, 2024

Jul 21, 2022Fire Safety StandardHealth Standard16 citations
  • Have an enclosure around a vertical opening shaft.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Sep 4, 2022

  • Provide exit doors that are held open by devices that will automatically close on the activation of a fire alarm or smoke detector.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Sep 4, 2022

  • Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Sep 4, 2022

  • Provide and implement an infection prevention and control program.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Sep 4, 2022

  • Keep aisles, corridors, and exits free of obstruction in case of emergency.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Sep 4, 2022

  • Have ramps, exits, fire escape ladders, steps, and areas of refuge that meet safety requirements.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Sep 4, 2022

  • Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Sep 4, 2022

  • Provide properly protected cooking facilities.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Sep 4, 2022

  • Ensure smoke barriers are constructed to a 1 hour fire resistance rating.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Sep 4, 2022

  • Have properly installed electrical wiring and gas equipment.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Sep 4, 2022

  • Have proper medical gas storage and administration areas.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Sep 4, 2022

  • Provide appropriate treatment and care according to orders, resident’s preferences and goals.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Sep 4, 2022

  • Develop and maintain an Emergency Preparedness Program (EP).

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Sep 4, 2022

  • Inspect, test, and maintain automatic sprinkler systems.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Sep 4, 2022

  • Properly select, install, inspect, or maintain portable fire extinguishes.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Sep 4, 2022

  • Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Sep 4, 2022

Source: CMS Care Compare, public federal data covering certified nursing facilities, refreshed monthly. Citations range from A (least serious) to L (most serious) on the federal scope and severity scale. Most citations are corrected quickly; review the details and ask the community about anything that concerns you.

Frequently Asked Questions

What types of care does Crossview Care Center offer?

Crossview Care Center offers Skilled Nursing / Long Term Care.

Where is Crossview Care Center located?

Crossview Care Center is located at 402 E. Bay St in Pineview, Georgia.

What do families say about Crossview Care Center?

Reviews of Crossview Care Center are sharply divided, with several families and even a resident describing serious problems with communication, staff responsiveness, and building conditions, while a couple of reviewers praised individual staff for compassionate, attentive care. The low overall rating and repeated reports of unanswered calls and slow response to medical concerns suggest families should ask pointed questions before placing a loved one here.

How did Crossview Care Center do on recent health and safety inspections?

Crossview Care Center had 5 government inspection visits in the last three years, with 34 citations on file according to CMS Care Compare data. The full history, including what each citation was for and whether it was corrected, is in the inspection section on this page.

How can families visit Crossview Care Center?

Submit the Request Information form on this page to connect with Crossview Care Center and arrange a tour. Sharing your timeline and care needs up front helps the community prepare for your visit.

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