MyLivingChoice

Crestview Health & Rehabilitation Center

2800 Springdale Road

2.4(52 ratings)· Atlanta average: 4.3

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Crestview Health & Rehabilitation Center, photo 11 / 2

Quick Facts

Total units
388
Medicare rating
1 of 5

CMS Care Compare

Ownership
Non profit, Other
Certified beds
388

What Families Think

An automated summary of family reviews and public information. Not verified by MyLivingChoice; confirm services, staffing and pricing with the community.

Reviews for Crestview Health & Rehabilitation Center are sharply divided: several families praise specific nurses and aides for compassionate, dedicated care, while at least one family describes a distressing experience with rude, dismissive front-desk staff when trying to get information about a loved one. The community's overall Google rating sits at 2.4 out of 5 from 52 reviews, reflecting this mixed experience.

What reviewers praise

  • Reviewers single out nurses like Janette Love and LaTonya for compassionate care
  • One family reports strong support and care since a 2023 admission
  • Staff described as treating the work like a ministry, not just a job
  • Praised for serving vulnerable residents with safety and dignity

What reviewers flag

  • One report of rude, dismissive front-desk staff during an admission inquiry
  • Overall Google rating is low, 2.4 out of 5 from 52 reviews

AI-generated from reviews and community data.

Crestview Health & Rehabilitation Center is a senior living community in Atlanta, Georgia offering Skilled Nursing / Long Term Care. Amenities include Restaurant style Dining Room, Gathering / Activity Spaces and Social Activities. Families rate it 2.4 out of 5 across 52 reviews.

About Crestview Health & Rehabilitation Center

Crestview Health & Rehabilitation Center is a skilled nursing and long-term care facility in Atlanta, Georgia, with a licensed capacity of 388 residents.

Family experiences at Crestview vary significantly. Some families report warm, attentive care from staff who approach their work with genuine compassion. One family noted that staff "treat it as their ministry with the way they show love to their residents." Several families specifically praised individual nurses and caregivers by name for their professionalism and kindness. Other families have reported difficulties with phone communication, describing front-desk staff as rude and unresponsive to initial inquiries about visitation.

Families who have toured the facility or had residents admitted describe a family-oriented environment where multiple departments coordinate to support resident experience and dignity. The facility's role in providing care to vulnerable populations in the community has been noted by families.

Crestview holds a 2.4 out of 5 rating on Google across 52 reviews, reflecting notably polarized feedback. Prospective families may want to arrange a tour and speak directly with current families to understand the consistency of care experiences.

Types of Care at Crestview Health & Rehabilitation Center

Skilled Nursing / Long Term Care

Amenities

Room Amenities

  • Cable or Satellite TV
  • Emergency Call System
  • Private Bathroom
  • Private Rooms
  • Wheelchair Accessible

Meals & Dining

  • Dietary Accommodations (Gluten-Free, Low / No Sodium, No Sugar, Vegan)
  • Restaurant style Dining Room

Community Amenities

  • 24-Hour Staff
  • Gathering / Activity Spaces
  • Housekeeping
  • Laundry Service
  • Medication Management
  • On-Site Nurse (RN)

Activities

  • Social Activities

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Reviews of Crestview Health & Rehabilitation Center

2.4overall · 52 ratings combined

2.4★ on Google (52)

M Jewelz

Jun 2026

via Google ↗

Nurse Janette Love is the kindest, most professional and loving nurse you could have. Thank you for taking care of my family

Wanda Prince-Bonds

Feb 2026

via Google ↗

Crestview Health and Rehabilitation, a 322 bed facility, has demonstrated an important need in a community when many vulnerable populations would otherwise be relegated to unsafe environments. Employees deliver the care with love and compassion while balancing safety and Resident dignity and Rights. Potential Residents and Family members should arrange tours and see the great work being done.

Myra Johnson

Feb 2026

via Google ↗

Crestview is a family oriented facility. Every department is apart of ensuring the residents have a great experience.

Jennifer Hudson

Oct 2023

via Google ↗

My mother has been at Crestview since May 2023. Our family has experienced nothing but 100% care and support from ALL the staff at this facility, especially LaTonya. It seems to be more than a “job” for the staff here, they treat it as their ministry with the way they show love to each of their residents. Thank you Crestview for going above and beyond for my mom, it has made this transition into a new season of life for all of us that much smoother.

Tameka Tanks

Aug 2021

via Google ↗

I have never stepped foot into this place. My aunt was admitted there on yesterday. My mom called to find out about the visitation and the person that answered the phone was so rude and hung up on her. She attempted to call again and the person answered the phone and hung up on her again. She called me very upset and told me of the situation. I called and at hello the person was rude. I asked him about his rudeness and he was more rude. I explained that I am in the medical field and would never act the way he was acting and stated I was going to contact the DON which I will do on Monday. I usually would never suggest anyone to be fired but STEVEN should be fired. He leaves a bad impression as the first contact that families have. I am a registered nurse and have worked various places to include ICU’s and the nursing homes in Atlanta and I do my best to keep families calm knowing they are already dealing with stress of having sick love ones. I was very disappointed in the treatment we received today and will be following up at the facility and with corporate.

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Government Inspection History

6 inspection visits in the last three years, 32 citations on file. Inspections are conducted by state agencies on behalf of the U.S. Centers for Medicare & Medicaid Services (CMS).

Mar 1, 2026Health Complaint5 citations
  • Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

    Severity J of L: immediate jeopardy, isolatedFound during a complaint inspectionCorrected Mar 23, 2026

  • Respond appropriately to all alleged violations.

    Severity J of L: immediate jeopardy, isolatedFound during a complaint inspectionCorrected Mar 23, 2026

  • Administer the facility in a manner that enables it to use its resources effectively and efficiently.

    Severity J of L: immediate jeopardy, isolatedFound during a complaint inspectionCorrected Mar 23, 2026

  • Prevent the use of unnecessary psychotropic medications or use medications that may restrain a resident's ability to function.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Mar 23, 2026

  • Provide medically-related social services to help each resident achieve the highest possible quality of life.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Mar 23, 2026

Aug 21, 2025Health Complaint4 citations
  • Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Oct 5, 2025

  • Protect each resident from the wrongful use of the resident's belongings or money.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Oct 5, 2025

  • Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Oct 5, 2025

  • Ensure each resident receives an accurate assessment.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Oct 5, 2025

Jun 5, 2025Fire Safety StandardHealth ComplaintHealth Standard4 citations
  • Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jul 20, 2025

  • Reasonably accommodate the needs and preferences of each resident.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Jul 20, 2025

  • Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jul 20, 2025

  • Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jul 20, 2025

Jul 25, 2024Health Complaint1 citation
  • Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

    Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected Sep 8, 2024

Mar 7, 2024Fire Safety StandardHealth ComplaintHealth Standard8 citations
  • Provide and implement an infection prevention and control program.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 21, 2024

  • Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Apr 21, 2024

  • Provide safe and appropriate respiratory care for a resident when needed.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Apr 21, 2024

  • Construct fire resistant interior walls.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 21, 2024

  • Install corridor and hallway doors that block smoke.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 21, 2024

  • Ensure smoke barriers are constructed to a 1 hour fire resistance rating.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 21, 2024

  • Have properly installed electrical wiring and gas equipment.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 21, 2024

  • Ensure that any exit in an area undergoing construction, repair, or improvements shall be inspected daily to ensure its ability to be used instantly in case of emergency.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 21, 2024

Feb 2, 2023Fire Safety StandardHealth Standard10 citations
  • Provide properly protected cooking facilities.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Mar 19, 2023

  • Have approved installation, maintenance and testing program for fire alarm systems.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Mar 19, 2023

  • Ensure smoke barriers are constructed to a 1 hour fire resistance rating.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Mar 19, 2023

  • Provide safe and appropriate respiratory care for a resident when needed.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Mar 19, 2023

  • Have generator or other power source capable of supplying service within 10 seconds.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 19, 2023

  • Provide and implement an infection prevention and control program.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 19, 2023

  • Honor the resident's right to manage his or her financial affairs.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 19, 2023

  • Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 19, 2023

  • Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 19, 2023

  • Develop and maintain an Emergency Preparedness Program (EP).

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 19, 2023

Source: CMS Care Compare, public federal data covering certified nursing facilities, refreshed monthly. Citations range from A (least serious) to L (most serious) on the federal scope and severity scale. Most citations are corrected quickly; review the details and ask the community about anything that concerns you.

Frequently Asked Questions

What types of care does Crestview Health & Rehabilitation Center offer?

Crestview Health & Rehabilitation Center offers Skilled Nursing / Long Term Care.

Where is Crestview Health & Rehabilitation Center located?

Crestview Health & Rehabilitation Center is located at 2800 Springdale Road in Atlanta, Georgia.

What do families say about Crestview Health & Rehabilitation Center?

Crestview Health & Rehabilitation Center carries a 2.4 out of 5 rating from 52 Google reviews. Reviews for Crestview Health & Rehabilitation Center are sharply divided: several families praise specific nurses and aides for compassionate, dedicated care, while at least one family describes a distressing experience with rude, dismissive front-desk staff when trying to get information about a loved one. Reviews on MyLivingChoice come from families who confirmed a connection to the community and appear with the reviewer's first name and last initial.

How did Crestview Health & Rehabilitation Center do on recent health and safety inspections?

Crestview Health & Rehabilitation Center had 6 government inspection visits in the last three years, with 32 citations on file according to CMS Care Compare data. The full history, including what each citation was for and whether it was corrected, is in the inspection section on this page.

How can families visit Crestview Health & Rehabilitation Center?

Submit the Request Information form on this page, or contact Crestview Health & Rehabilitation Center directly, to arrange a tour. Sharing your timeline and care needs up front helps the community prepare for your visit.

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