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Coronado Healthcare Center

11411 North 19th Ave

3.8(553 ratings)· Phoenix average: 4.2

Coronado Healthcare Center — photo 11 / 5

Quick Facts

Medicare rating
5 of 5

CMS Care Compare

Ownership
For profit, Individual
Certified beds
191
Care model
24-hour nursing care directed by in-house physicians
Stay types
Offers both short-term rehab and long-term care
Online reputation gap
High Google rating but very low Yelp rating

What Families Think

Coronado Healthcare Center is a skilled nursing and rehab facility in North Phoenix that draws sharply divided feedback: many reviewers praise individual nurses, CNAs, and therapists for compassionate, attentive care, while a significant number of others describe serious lapses in hygiene, staffing, medication management, and communication. The facility holds a 5-star Medicare.gov overall rating, but its very low Yelp score and multiple detailed complaints suggest inconsistent day-to-day experience depending on staff and timing.

The Good

  • Many reviewers praise individual nurses and CNAs by name
  • Physical and occupational therapy frequently described as effective
  • 5-star overall Medicare.gov rating
  • Staff often described as kind, attentive, and compassionate
  • Recent renovations noted as making building brighter, cleaner

The Bad

  • Multiple reports of unanswered call lights and delayed bathroom help
  • Several accounts of medication delays or missing prescriptions at discharge
  • Several reviewers cite understaffing relative to patient needs
  • Multiple complaints about poor communication from case managers and doctors
  • One detailed report of a life-threatening hygiene-related infection and delayed hospital transfer
  • Several reviewers criticize food quality and small portions

AI-generated from reviews and community data.

About Coronado Healthcare Center

Coronado Healthcare Center is a skilled nursing facility in North Phoenix, Arizona, offering both short-term rehabilitation and long-term care. The community works with residents, their families, and healthcare providers to build comprehensive, individualized care and treatment plans.

Nursing staff provide 24-hour, round-the-clock care under the direction of in-house physicians. Therapy services combine modern approaches with hands-on therapeutic techniques, with rehabilitation programs tailored to each resident's needs, whether they are recovering for a short stay or require ongoing long-term support.

The center emphasizes a comfortable, home-like atmosphere focused on helping residents regain strength, mobility, and independence. A packed monthly activity calendar offers a wide variety of options throughout the day, designed to keep residents engaged and active.

Coronado Healthcare Center has earned a 5-star overall rating from Medicare.gov, reflecting the quality of care delivered to residents.

Types of Care

Skilled Nursing / Long Term Care

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Reviews

3.8overall · 553 ratings combined

4★ on Google (494) · 1.8★ on Yelp (59) · Yelp page ↗

Megan White

Jul 2026

via Google

Updating my review 7/14/2026.<br>This facility is still horrible. My mother passed away several months ago and on her death bed blamed this facility and I agree with her. I have called this facility numerous times to speak with someone and have left multiple voicemails and not one single person has called me back over the last 2 months!!!!! If you can't even speak to someone over the phone just imagine how awful it is for the patients here!! This place should be under review!! Get your loved ones out now!<br><br>Do not admit your loved ones here. My mother got worse while in the care of Coronado employee's. She had to be admitted back to the hospital where things unfortunately took a turn for the worst. An atrocious facility!!!!

Tammy Morales

Jul 2026

via Google

My experience at Coronado long-term care was excellent. The care I received was truly wonderful. The staff were kind, compassionate, and attentive, always treating me with respect and making sure my needs were met. They created a warm, welcoming environment that made me feel comfortable and supported throughout my stay.<br><br>The facility was clean, well-maintained, and organized, and the staff went above and beyond to provide high-quality care. I am very grateful for the dedication and professionalism of everyone who helped me. I would highly recommend this facility to anyone looking for compassionate, long-term care for themselves or a loved one.

Donald Dickens

Jul 2026

via Google

Great experience good staff good food

Sam S.

Jun 2026

via Yelp

I wish I could give this place 0 stars. I will never forget how this place treated my father, they left him soiled for hours on end and never went and checked on him throughout the day. The people that worked there never listen to any complaints or requests. do not come here.

Tina McFarland

Jun 2026

via Google

I have had the pleasure of being a visitor at Coronado health care center. I often go visit my common law married husband who is a resident currently after undergoing a surgery he had which plates and screws were used to re-attach the bones from the femur bone on down. Since visiting I've seen him go through pain that almost seems too much. Also,they ran out of his pain meds and he had to wait for an extensive amount of time before they gave him his only 5mgs of pain meds whom he says does little to nothing for his pain. Since then, they've increased the dosage by 5 mg which makes it 10 mgs and it still isn't enough for him. So after he tried to leave due to no luck on trying to speak with anyone in charge,they had moved him to the back of the facility into room in the 5hundreds. Days later they again ran out of his pain meds and he had to wait for almost 7hrs in pain while waiting for them to give him his meds. I was furious at the care that has been given to my loving husband and I really hate to see him have to go through what he is going through. The doctor who did the surgery said that she put a recommendation for the pain meds to be increased but we have yet to see that happen. There's also this worker who works at night by the name of Freddy who often times gives us problems out of everyone else there he's the only one who makes a fus about me staying with my husband who I know needs me and we need to either speak with someone about me staying there with him or we are going to switch facilities in a place that has better care and a place where I can stay with him and be by his side while he goes through his recovery and physical therapy so I'm really hoping that this gets fixed within the next couple of days or like I had stated we will be checking out of here and into another place that will allow me to stay by his side<br>And also,these are some pictures of him with his service dog and him with his family. And before all this happened he was happy with life. Now it pains me to see him go through this tough scale he's having to weigh. No matter what though, I'm going to be right there for him the way he always has with me.<br>Thank you guys for taking the time to read everything I had to say.<br>My name is Tina aka, miss James.

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Frequently Asked Questions

What types of care does Coronado Healthcare Center offer?

Coronado Healthcare Center offers Skilled Nursing / Long Term Care.

Where is Coronado Healthcare Center located?

Coronado Healthcare Center is located at 11411 North 19th Ave in Phoenix, Arizona.

What do families say about Coronado Healthcare Center?

Coronado Healthcare Center is a skilled nursing and rehab facility in North Phoenix that draws sharply divided feedback: many reviewers praise individual nurses, CNAs, and therapists for compassionate, attentive care, while a significant number of others describe serious lapses in hygiene, staffing, medication management, and communication. The facility holds a 5-star Medicare.gov overall rating, but its very low Yelp score and multiple detailed complaints suggest inconsistent day-to-day experience depending on staff and timing.

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