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Coronado Healthcare Center

11411 North 19th Ave

3.8(553 ratings)· Phoenix average: 4.4

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Coronado Healthcare Center, photo 11 / 5

Quick Facts

Medicare rating
5 of 5

CMS Care Compare

Ownership
For profit, Individual
Certified beds
191
Inspections
View history (14 citations)
Care model
24-hour nursing care directed by in-house physicians
Stay types
Offers both short-term rehab and long-term care
Online reputation gap
High Google rating but very low Yelp rating

What Families Think

Coronado Healthcare Center is a skilled nursing and rehab facility in North Phoenix that draws sharply divided feedback: many reviewers praise individual nurses, CNAs, and therapists for compassionate, attentive care, while a significant number of others describe serious lapses in hygiene, staffing, medication management, and communication. The facility holds a 5-star Medicare.gov overall rating, but its very low Yelp score and multiple detailed complaints suggest inconsistent day-to-day experience depending on staff and timing.

The Good

  • Many reviewers praise individual nurses and CNAs by name
  • Physical and occupational therapy frequently described as effective
  • 5-star overall Medicare.gov rating
  • Staff often described as kind, attentive, and compassionate
  • Recent renovations noted as making building brighter, cleaner

The Bad

  • Multiple reports of unanswered call lights and delayed bathroom help
  • Several accounts of medication delays or missing prescriptions at discharge
  • Several reviewers cite understaffing relative to patient needs
  • Multiple complaints about poor communication from case managers and doctors
  • One detailed report of a life-threatening hygiene-related infection and delayed hospital transfer
  • Several reviewers criticize food quality and small portions

AI-generated from reviews and community data.

Coronado Healthcare Center is a senior living community in Phoenix, Arizona offering Skilled Nursing / Long Term Care. Amenities include Restaurant style Dining Room, Gathering / Activity Spaces and Social Activities. Families rate it 4.0 out of 5 across 494 reviews.

About Coronado Healthcare Center

Coronado Healthcare Center is a skilled nursing facility in North Phoenix, Arizona, offering both short-term rehabilitation and long-term care. The community works with residents, their families, and healthcare providers to build comprehensive, individualized care and treatment plans.

Nursing staff provide 24-hour, round-the-clock care under the direction of in-house physicians. Therapy services combine modern approaches with hands-on therapeutic techniques, with rehabilitation programs tailored to each resident's needs, whether they are recovering for a short stay or require ongoing long-term support.

The center emphasizes a comfortable, home-like atmosphere focused on helping residents regain strength, mobility, and independence. A packed monthly activity calendar offers a wide variety of options throughout the day, designed to keep residents engaged and active.

Coronado Healthcare Center has earned a 5-star overall rating from Medicare.gov, reflecting the quality of care delivered to residents.

Types of Care at Coronado Healthcare Center

Skilled Nursing / Long Term Care

Amenities

Room Amenities

  • Emergency Call System
  • Private Bathroom
  • Private Rooms
  • Wheelchair Accessible

Meals & Dining

  • Restaurant style Dining Room

Community Amenities

  • 24-Hour Staff
  • Gathering / Activity Spaces
  • Housekeeping
  • Medication Management
  • On-Site Nurse (RN)

Activities

  • Social Activities (Happy Hour, Wine Tasting, Dances, Karaoke)

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Help Me Choose

Reviews of Coronado Healthcare Center

3.8overall · 553 ratings combined

4★ on Google (494) · 1.8★ on Yelp (59) · Yelp page ↗

Write a review

Megan White

Jul 2026

via Google ↗

Updating my review 7/14/2026.<br>This facility is still horrible. My mother passed away several months ago and on her death bed blamed this facility and I agree with her. I have called this facility numerous times to speak with someone and have left multiple voicemails and not one single person has called me back over the last 2 months!!!!! If you can't even speak to someone over the phone just imagine how awful it is for the patients here!! This place should be under review!! Get your loved ones out now!<br><br>Do not admit your loved ones here. My mother got worse while in the care of Coronado employee's. She had to be admitted back to the hospital where things unfortunately took a turn for the worst. An atrocious facility!!!!

Tammy Morales

Jul 2026

via Google ↗

My experience at Coronado long-term care was excellent. The care I received was truly wonderful. The staff were kind, compassionate, and attentive, always treating me with respect and making sure my needs were met. They created a warm, welcoming environment that made me feel comfortable and supported throughout my stay.<br><br>The facility was clean, well-maintained, and organized, and the staff went above and beyond to provide high-quality care. I am very grateful for the dedication and professionalism of everyone who helped me. I would highly recommend this facility to anyone looking for compassionate, long-term care for themselves or a loved one.

Donald Dickens

Jul 2026

via Google ↗

Great experience good staff good food

Sam S.

Jun 2026

via Yelp

I wish I could give this place 0 stars. I will never forget how this place treated my father, they left him soiled for hours on end and never went and checked on him throughout the day. The people that worked there never listen to any complaints or requests. do not come here.

Tina McFarland

Jun 2026

via Google ↗

I have had the pleasure of being a visitor at Coronado health care center. I often go visit my common law married husband who is a resident currently after undergoing a surgery he had which plates and screws were used to re-attach the bones from the femur bone on down. Since visiting I've seen him go through pain that almost seems too much. Also,they ran out of his pain meds and he had to wait for an extensive amount of time before they gave him his only 5mgs of pain meds whom he says does little to nothing for his pain. Since then, they've increased the dosage by 5 mg which makes it 10 mgs and it still isn't enough for him. So after he tried to leave due to no luck on trying to speak with anyone in charge,they had moved him to the back of the facility into room in the 5hundreds. Days later they again ran out of his pain meds and he had to wait for almost 7hrs in pain while waiting for them to give him his meds. I was furious at the care that has been given to my loving husband and I really hate to see him have to go through what he is going through. The doctor who did the surgery said that she put a recommendation for the pain meds to be increased but we have yet to see that happen. There's also this worker who works at night by the name of Freddy who often times gives us problems out of everyone else there he's the only one who makes a fus about me staying with my husband who I know needs me and we need to either speak with someone about me staying there with him or we are going to switch facilities in a place that has better care and a place where I can stay with him and be by his side while he goes through his recovery and physical therapy so I'm really hoping that this gets fixed within the next couple of days or like I had stated we will be checking out of here and into another place that will allow me to stay by his side<br>And also,these are some pictures of him with his service dog and him with his family. And before all this happened he was happy with life. Now it pains me to see him go through this tough scale he's having to weigh. No matter what though, I'm going to be right there for him the way he always has with me.<br>Thank you guys for taking the time to read everything I had to say.<br>My name is Tina aka, miss James.

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Government Inspection History

7 inspection visits in the last three years, 14 citations on file. Inspections are conducted by state agencies on behalf of the U.S. Centers for Medicare & Medicaid Services (CMS).

Jan 30, 2026Health ComplaintHealth Standard4 citations

  • Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Feb 20, 2026

  • Provide activities to meet all resident's needs.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 20, 2026

  • Provide appropriate treatment and care according to orders, resident’s preferences and goals.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 20, 2026

  • Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 20, 2026

Jun 4, 2025Health Complaint2 citations

  • Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Jun 30, 2025

  • Provide appropriate treatment and care according to orders, resident’s preferences and goals.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Jun 30, 2025

May 16, 2025Health Complaint2 citations

  • Provide appropriate treatment and care according to orders, resident’s preferences and goals.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Jun 18, 2025

  • Provide and implement an infection prevention and control program.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Jun 18, 2025

Jan 25, 2024Health Complaint2 citations

  • Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Mar 1, 2024

  • Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Mar 1, 2024

Dec 21, 2023Fire Safety StandardHealth ComplaintHealth Standard2 citations

  • Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Mar 14, 2024

  • Ensure necessary information is communicated to the resident, and receiving health care provider at the time of a planned discharge.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Mar 14, 2024

Oct 20, 2022Fire Safety StandardHealth Standard1 citation

  • Install an approved automatic sprinkler system.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 21, 2022

Apr 30, 2021Fire Safety Standard1 citation

  • Have properly installed electrical wiring and gas equipment.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 15, 2021

Source: CMS Care Compare, public federal data covering certified nursing facilities, refreshed monthly. Citations range from A (least serious) to L (most serious) on the federal scope and severity scale. Most citations are corrected quickly; review the details and ask the community about anything that concerns you.

Frequently Asked Questions

What types of care does Coronado Healthcare Center offer?

Coronado Healthcare Center offers Skilled Nursing / Long Term Care.

Where is Coronado Healthcare Center located?

Coronado Healthcare Center is located at 11411 North 19th Ave in Phoenix, Arizona.

What do families say about Coronado Healthcare Center?

Coronado Healthcare Center is a skilled nursing and rehab facility in North Phoenix that draws sharply divided feedback: many reviewers praise individual nurses, CNAs, and therapists for compassionate, attentive care, while a significant number of others describe serious lapses in hygiene, staffing, medication management, and communication. The facility holds a 5-star Medicare.gov overall rating, but its very low Yelp score and multiple detailed complaints suggest inconsistent day-to-day experience depending on staff and timing.

How did Coronado Healthcare Center do on recent health and safety inspections?

Coronado Healthcare Center had 7 government inspection visits in the last three years, with 14 citations on file according to CMS Care Compare data. The full history, including what each citation was for and whether it was corrected, is in the inspection section on this page.

How can families visit Coronado Healthcare Center?

Submit the Request Information form on this page to connect with Coronado Healthcare Center and arrange a tour. Sharing your timeline and care needs up front helps the community prepare for your visit.

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