Jessie Nichols
Sep 2026
All the visiting staff seem caring and nice. However there is a concerning lack of communication in the company.<br>My mom is the patient, However they continue to call me to set up her appointments. I do not live with her and I work full time. I receive at least 1 call a day, 4 yesterday (Sunday) and continue to ask them to change the contact number as I do not make my mom's schedule. She has 5 other medical professionals she has to schedule on top of them.<br><br>They wait until the morning of the visit to try and schedule. Leaving the patient in the dark on what days. That is already an unprofessional way to schedule medical care. Add the fact that they keep calling me and not the actual patient is even more unprofessional. I continue to give them the correct number and they continue to "write a note" but it seems nobody reads and notes! What if the note was about a true emergency with the patient? Who is reading it?<br>In the daily 1 to 4 phone calls I receive, they may have been out to visit my mom 2 or 3 times in the month of dealing with them. Leaving my mom with no help from this company.<br><br>I'm sure if your loved one is house bound and doesn't have 5 other specialist outside of the house keeping going it would be a great company. But the lack of reading case notes is alarming.<br><br>Again, the care providers seem very caring, at least over the phone.. but this office needs to do better.<br><br>A big question I have is, does this company still bill the insurance for all these missed appointments? Because in talking with the visiting staff, without actually asking about pay, it seems they are not receiving payment when their appointments are not made. And that is a BIG problem if no care is given, staff lose money, but company is still billing.
