1 / 6Families generally praise the compassion and dependability of Comfort at Home's caregivers, with several noting that the owner personally gets involved to explain care options. However, a handful of reviewers report serious reliability problems, including caregivers arriving hours late or leaving a client alone, plus a rigid 24-hour cancellation policy that led to disputed fees, even after a patient's death.
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Comfort at Home Homecare is a home care agency serving Augusta, Georgia offering At-Home Care. Care is billed by the hour and no doctor's referral is needed. Amenities include Emergency Call System, 24-Hour Staff and Medication Management. Families rate it 4.3 out of 5 across 23 reviews.
Comfort at Home Homecare is an in-home care provider serving seniors in Augusta, Georgia. The company focuses on delivering one-on-one attention and care that allows seniors to remain in their chosen place of residence while maintaining health and dignity.
The organization provides individualized, family-focused care customized to each client's unique needs. Services are delivered in the safety and comfort of the home, with staff taking time to understand family circumstances and available resources to create tailored care solutions.
The company emphasizes that in-home services are personal and cannot be compared to care delivered in institutional settings. All services are designed to be affordable and accessible to the seniors and families it serves.
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Help Me Choose4.3overall · 23 ratings combined
4.3★ on Google (23)
One Love Nation
Jun 2024
The staff at this provider is very friendly and attentive to the details of my paperwork. The inside is kept clean and organized. My services were provided right on the appointment time that prevented other scheduling conflicts, which was greatly appreciated. QTC made a great choice in choosing this location to provide services.
Carrie Broome
Dec 2023
SORRY! BUSINESS!<br>DO NOT RECOMMEND AT ALL.
Daniel Britt
Sep 2023
Unfortunately I would not even give this company 1 star but this is the only option. We hired this company for my mom who had just gotten out the hospital after a very long stay of 28 days. She was very weak and would need around the clock care. They require a week up front deposit which was fine but now I know it’s because they can’t provide what they promise, which leads to cancellations without a full 24 hours. The very first day, the caregiver they sent was 1 and half hours late and ended up leaving 30 minutes early without prior arrangement for care, so my mom was left alone.The next one arrived 2 hours late. As I stated before, my mom who has stage 4 cancer had been in a hospital bed for almost a month and was not able to walk at all. Unreliable Care left my mom in a dire situation. We had no choice but to end our agreement immediately with this company and hire a new one that was RELIABLE. Also one caregiver came by Uber and did not have any transportation. They are now charging us for another 24 hours of care since we cancelled without a 24 hour notice. We cancelled at 10:15am and they charged us for the next 24 hours. We only cancelled because they could not provide adequate care which my mom had to have, it wasn’t a choice. How could we continue to rely on a company that could not provide the care they promised. They didn’t even have Care lined up for the next 24 hours. We have asked for a refund for the extra 24 hours they did NOT provide care but they are refusing. I cannot believe a company is allowed to do this. Please be aware of this company and I would advise to NOT contract them to care for your loved ones.<br><br>In response to the owner below, someone did eventually show up but neither caregiver you provided was reliable and showed hours late. We had to take off work because your company did not provide what they promised and did not provide adequate care. That is not the way a business should be ran. I’m certain we are not the first people this has happened to when hiring your company. Staff shortages is not excuse for charging us a cancellation fee. We understand things happen but we should not be penalized for having to fire your company and hire a reliable company that could provide services. The current company we are working with has had ZERO issues with keeping their promise and providing my mom care. Again, I just hope others take this as a warning that unless they would like to be left with no care for hours promised, do not hire this company.
Kae Mosley
Sep 2023
This agency took care of my grandma and the services were top notch, those people really care about their patients.
Georgina Floyd
Mar 2023
This agency is awesome! The service that they provide is the best I have ever experienced
Comfort at Home Homecare offers At-Home Care.
Comfort at Home Homecare is located at 3642 Wheeler Rd in Augusta, Georgia.
Families generally praise the compassion and dependability of Comfort at Home's caregivers, with several noting that the owner personally gets involved to explain care options. However, a handful of reviewers report serious reliability problems, including caregivers arriving hours late or leaving a client alone, plus a rigid 24-hour cancellation policy that led to disputed fees, even after a patient's death.
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