Becky Wheeler
Aug 2024
I had both my in-laws at CMHCF and it is a wonderful. The staff truely care about each and every resident and I couldn't be happier.
Citizens Memorial Healthcare Facility
1218 West Locust
3.3(32 ratings)
1 / 5Quick Facts
- Total units
- 111
- Medicare rating
- 2 of 5
- Ownership
- Non profit, Corporation
- Certified beds
- 111
- Respite care
- Short-term respite stays available for caregivers
- On-campus independent living
- Independent living apartments located on same campus
- Memory care focus
- Specialized services for early-stage dementia residents
- Overnight security
- Facility doors locked nightly from 9pm to 6:30am
CMS Care Compare
What Families Think
Reviews of Citizens Memorial Healthcare Facility are sharply mixed, with some families praising compassionate staff, effective rehabilitation, and engaging activities, while others describe serious neglect, poor communication, and hygiene lapses. The facility offers skilled nursing, rehabilitation therapy, and specialized early-stage dementia care, but the wide gap between positive and negative accounts suggests inconsistent experiences.
The Good
- Compassionate, caring staff praised by multiple families
- Rehabilitation therapy helped residents recover and return home
- Varied, rotating activities program with music and games
- Respite care available for family caregivers
The Bad
- Several reports of neglect, including a resident found in urine
- One report of difficulty reaching staff by phone for days
- One report of prolonged isolation and lack of contact during COVID
- One detailed account of missed hygiene care, including infrequent showers
AI-generated from reviews and community data.
About Citizens Memorial Healthcare Facility
Citizens Memorial Healthcare Facility is a 111-bed skilled nursing home in Bolivar, Missouri, providing transitional or long-term care and specialized services for early-stage dementia.
The facility offers comprehensive rehabilitation services including speech, physical, and occupational therapy delivered by full-time, in-house therapists. A registered dietitian collaborates with nutritional services staff to provide balanced, nutritious meals to residents. Respite care services are available for family caregivers who need to focus on other responsibilities.
Daily activities are planned and designed to enhance residents' quality of life, featuring pet therapy, bingo, kids club, socials, an annual beauty pageant, and holiday-themed activities. The facility maintains a team of specialists including a director of nursing, activity coordinator, rehabilitation director, and preventative care staff to ensure residents' physical, cognitive, emotional, and spiritual needs are addressed.
Visitors are welcome 24/7, though all doors are locked from 9 p.m. until 6:30 a.m. for resident and staff safety. The facility is part of the CMH Foundation and received recognition from the American Health Care Association and National Center for Assisted Living for meeting quality and service standards.
Located on the same campus, Butterfield Apartments offer independent living options with one-bedroom, one-bathroom units that include appliances, pull cord and pendant alarms, and access to CMH's 24-hour emergency call service, lawn care, landscaping, and routine maintenance.
Types of Care
Skilled Nursing / Long Term Care
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Help Me ChooseReviews
3.3overall · 32 ratings combined
3.3★ on Google (32)
Ashlee Wood
Aug 2024
Caring and compassionate team. Wonderful group of managers led by administrator Cindy. Amazing activities staff with a rotation of new activities for the residence instead of the same old thing every week they try new games and recipes. They have several volunteers that come in and play music. The therapy department gets people back where they need to be to be able to go home. Including both my husband‘s, Nana and Papa. CMHCF is the first choice I would make for my family. Also, they have fundraisers like dog days of summer that raises money for the resident special project fund. Their team leaders are active members of Bolivar Chamber of Commerce and are also involved in light the park during Christmas.
Claudia Flagg
Aug 2024
I just want to say this is the best nursing faculty in the area.I visit regularly and if I had to put my mom in a nursing this would be the one . The nurses are the best!
Lindsay Tucker
Aug 2024
The facility takes excellent care of my mother!!
Michael West
Jan 2023
I've lived in 4 of these places now, and one was so bad I was taken into a closet with the lights out, and the door locked, and left here for 3 hours as an effort by an aide to prove she knew more than a neurologist of 27 years as a specialist. And this place... is Worse. They have lied to me for over 2 years insisting my records don't contain a diagnosis that they do, because it means I have to keep the room cooler than other residents like... so they have to deal with complaints. All that time, it was in the records they have. And after a recent dispute over it, in which they removed the air unit from the room along with the fan, and the temperature became so high I was hallucinating... I went to the E.R. which is the same company, and has the Same records, and they sent me back with a Patient Information sheet stating "you HAVE record of the diagnosis of anhidrosis and autodysnomia." and goes on to tell them to keep the room to temp I ask. So now they're trying to foist me off to the few facilities rated even worse than they are. Did I mention the first time I had to use the restroom here, I waited 14 Hours to get there? Or that they have refused to "Allow" me to go to the hospital when I had issues, which is not up to them, but me. Or that they are selective in hiring so that those who won't remain long, are always hired as the Shower or Restorative aide, so they can go long periods in between without one and not get into trouble with the state. ... which is why it is not uncommon for some of us to go over 2 weeks without a shower. .. I could go on at length.
Frequently Asked Questions
What types of care does Citizens Memorial Healthcare Facility offer?
Citizens Memorial Healthcare Facility offers Skilled Nursing / Long Term Care.
Where is Citizens Memorial Healthcare Facility located?
Citizens Memorial Healthcare Facility is located at 1218 West Locust in Bolivar, Missouri.
What do families say about Citizens Memorial Healthcare Facility?
Reviews of Citizens Memorial Healthcare Facility are sharply mixed, with some families praising compassionate staff, effective rehabilitation, and engaging activities, while others describe serious neglect, poor communication, and hygiene lapses. The facility offers skilled nursing, rehabilitation therapy, and specialized early-stage dementia care, but the wide gap between positive and negative accounts suggests inconsistent experiences.
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Other senior living options within 25 miles of Bolivar.
