Becky Wheeler
Aug 2024
I had both my in-laws at CMHCF and it is a wonderful. The staff truely care about each and every resident and I couldn't be happier.
1 / 5Quick Facts
- Total units
- 111
- Medicare rating
- 2 of 5
- Ownership
- Non profit, Corporation
- Certified beds
- 111
- Inspections
- View history (28 citations)
- Respite care
- Short-term respite stays available for caregivers
- On-campus independent living
- Independent living apartments located on same campus
- Memory care focus
- Specialized services for early-stage dementia residents
- Overnight security
- Facility doors locked nightly from 9pm to 6:30am
CMS Care Compare
What Families Think
Reviews of Citizens Memorial Healthcare Facility are sharply mixed, with some families praising compassionate staff, effective rehabilitation, and engaging activities, while others describe serious neglect, poor communication, and hygiene lapses. The facility offers skilled nursing, rehabilitation therapy, and specialized early-stage dementia care, but the wide gap between positive and negative accounts suggests inconsistent experiences.
The Good
- Compassionate, caring staff praised by multiple families
- Rehabilitation therapy helped residents recover and return home
- Varied, rotating activities program with music and games
- Respite care available for family caregivers
The Bad
- Several reports of neglect, including a resident found in urine
- One report of difficulty reaching staff by phone for days
- One report of prolonged isolation and lack of contact during COVID
- One detailed account of missed hygiene care, including infrequent showers
AI-generated from reviews and community data.
Citizens Memorial Healthcare Facility is a senior living community in Bolivar, Missouri offering Independent Living and Skilled Nursing / Long Term Care. Amenities include Restaurant style Dining Room, Gathering / Activity Spaces and Social Activities. Families rate it 3.3 out of 5 across 32 reviews.
About Citizens Memorial Healthcare Facility
Citizens Memorial Healthcare Facility is a 111-bed skilled nursing home in Bolivar, Missouri, providing transitional or long-term care and specialized services for early-stage dementia.
The facility offers comprehensive rehabilitation services including speech, physical, and occupational therapy delivered by full-time, in-house therapists. A registered dietitian collaborates with nutritional services staff to provide balanced, nutritious meals to residents. Respite care services are available for family caregivers who need to focus on other responsibilities.
Daily activities are planned and designed to enhance residents' quality of life, featuring pet therapy, bingo, kids club, socials, an annual beauty pageant, and holiday-themed activities. The facility maintains a team of specialists including a director of nursing, activity coordinator, rehabilitation director, and preventative care staff to ensure residents' physical, cognitive, emotional, and spiritual needs are addressed.
Visitors are welcome 24/7, though all doors are locked from 9 p.m. until 6:30 a.m. for resident and staff safety. The facility is part of the CMH Foundation and received recognition from the American Health Care Association and National Center for Assisted Living for meeting quality and service standards.
Located on the same campus, Butterfield Apartments offer independent living options with one-bedroom, one-bathroom units that include appliances, pull cord and pendant alarms, and access to CMH's 24-hour emergency call service, lawn care, landscaping, and routine maintenance.
Types of Care at Citizens Memorial Healthcare Facility
Independent LivingSkilled Nursing / Long Term Care
Amenities
Room Amenities
- Emergency Call System
- Private Rooms
- Wheelchair Accessible
Meals & Dining
- Dietary Accommodations (Gluten-Free, Low / No Sodium, No Sugar, Vegan)
- Restaurant style Dining Room
Community Amenities
- 24-Hour Staff
- Chapel / Religious Services
- Gathering / Activity Spaces
- Housekeeping
- Medication Management
- On-Site Nurse (RN)
- Pet Friendly
- Security
Activities
- Social Activities (Happy Hour, Wine Tasting, Dances, Karaoke)
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Help Me ChooseReviews of Citizens Memorial Healthcare Facility
3.3overall · 32 ratings combined
3.3★ on Google (32)
Ashlee Wood
Aug 2024
Caring and compassionate team. Wonderful group of managers led by administrator Cindy. Amazing activities staff with a rotation of new activities for the residence instead of the same old thing every week they try new games and recipes. They have several volunteers that come in and play music. The therapy department gets people back where they need to be to be able to go home. Including both my husband‘s, Nana and Papa. CMHCF is the first choice I would make for my family. Also, they have fundraisers like dog days of summer that raises money for the resident special project fund. Their team leaders are active members of Bolivar Chamber of Commerce and are also involved in light the park during Christmas.
Claudia Flagg
Aug 2024
I just want to say this is the best nursing faculty in the area.I visit regularly and if I had to put my mom in a nursing this would be the one . The nurses are the best!
Lindsay Tucker
Aug 2024
The facility takes excellent care of my mother!!
Michael West
Jan 2023
I've lived in 4 of these places now, and one was so bad I was taken into a closet with the lights out, and the door locked, and left here for 3 hours as an effort by an aide to prove she knew more than a neurologist of 27 years as a specialist. And this place... is Worse. They have lied to me for over 2 years insisting my records don't contain a diagnosis that they do, because it means I have to keep the room cooler than other residents like... so they have to deal with complaints. All that time, it was in the records they have. And after a recent dispute over it, in which they removed the air unit from the room along with the fan, and the temperature became so high I was hallucinating... I went to the E.R. which is the same company, and has the Same records, and they sent me back with a Patient Information sheet stating "you HAVE record of the diagnosis of anhidrosis and autodysnomia." and goes on to tell them to keep the room to temp I ask. So now they're trying to foist me off to the few facilities rated even worse than they are. Did I mention the first time I had to use the restroom here, I waited 14 Hours to get there? Or that they have refused to "Allow" me to go to the hospital when I had issues, which is not up to them, but me. Or that they are selective in hiring so that those who won't remain long, are always hired as the Shower or Restorative aide, so they can go long periods in between without one and not get into trouble with the state. ... which is why it is not uncommon for some of us to go over 2 weeks without a shower. .. I could go on at length.
Government Inspection History
7 inspection visits in the last three years, 28 citations on file. Inspections are conducted by state agencies on behalf of the U.S. Centers for Medicare & Medicaid Services (CMS).
Feb 10, 2026Health Complaint1 citation
Honor the resident's right to be treated with respect and dignity and to retain and use personal possessions.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionPast Non-Compliance
Dec 22, 2025Fire Safety StandardHealth Standard10 citations
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Severity G of L: actual harm, isolatedCorrected Feb 3, 2026
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Feb 3, 2026
Provide and implement an infection prevention and control program.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Feb 3, 2026
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Feb 3, 2026
Provide safe, appropriate dialysis care/services for a resident who requires such services.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 3, 2026
Ensure medication error rates are not 5 percent or greater.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 3, 2026
Ensure that residents are free from significant medication errors.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 3, 2026
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 3, 2026
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 3, 2026
Provide safe, appropriate pain management for a resident who requires such services.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 3, 2026
Jul 7, 2025Health Complaint2 citations
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Aug 16, 2025
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Aug 16, 2025
Oct 24, 2024Health Complaint1 citation
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Dec 8, 2024
Dec 8, 2023Fire Safety StandardHealth Standard6 citations
Ensure services provided by the nursing facility meet professional standards of quality.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jan 21, 2024
Ensure proper usage of power strips and extension cords.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jan 21, 2024
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jan 21, 2024
Provide safe, appropriate dialysis care/services for a resident who requires such services.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jan 21, 2024
Provide and implement an infection prevention and control program.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jan 21, 2024
Reasonably accommodate the needs and preferences of each resident.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jan 21, 2024
Sep 26, 2023Health Complaint2 citations
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Nov 10, 2023
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Nov 10, 2023
Apr 16, 2021Fire Safety StandardHealth Standard6 citations
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected May 31, 2021
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected May 31, 2021
Ensure proper usage of power strips and extension cords.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected May 31, 2021
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Apr 25, 2021
Honor the resident's right to organize and participate in resident/family groups in the facility.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected May 4, 2021
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 31, 2021
Source: CMS Care Compare, public federal data covering certified nursing facilities, refreshed monthly. Citations range from A (least serious) to L (most serious) on the federal scope and severity scale. Most citations are corrected quickly; review the details and ask the community about anything that concerns you.
Frequently Asked Questions
What types of care does Citizens Memorial Healthcare Facility offer?
Citizens Memorial Healthcare Facility offers Independent Living and Skilled Nursing / Long Term Care.
Is Citizens Memorial Healthcare Facility pet friendly?
Yes. Citizens Memorial Healthcare Facility lists pet-friendly accommodations among its amenities. Ask about any size or breed policies when you visit.
Where is Citizens Memorial Healthcare Facility located?
Citizens Memorial Healthcare Facility is located at 1218 West Locust in Bolivar, Missouri.
What do families say about Citizens Memorial Healthcare Facility?
Reviews of Citizens Memorial Healthcare Facility are sharply mixed, with some families praising compassionate staff, effective rehabilitation, and engaging activities, while others describe serious neglect, poor communication, and hygiene lapses. The facility offers skilled nursing, rehabilitation therapy, and specialized early-stage dementia care, but the wide gap between positive and negative accounts suggests inconsistent experiences.
How did Citizens Memorial Healthcare Facility do on recent health and safety inspections?
Citizens Memorial Healthcare Facility had 7 government inspection visits in the last three years, with 28 citations on file according to CMS Care Compare data. The full history, including what each citation was for and whether it was corrected, is in the inspection section on this page.
How can families visit Citizens Memorial Healthcare Facility?
Submit the Request Information form on this page to connect with Citizens Memorial Healthcare Facility and arrange a tour. Sharing your timeline and care needs up front helps the community prepare for your visit.
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