Daniel M
Jan 2026
The new parking lot is horrible out front who ever designed that should be fired. The building is pretty and that's it.
1 / 6Quick Facts
- Total units
- 60
- Medicare rating
- 4 of 5
- Ownership
- Non profit, Corporation
- Certified beds
- 60
- Inspections
- View history (34 citations)
- Facility setting
- Skilled nursing unit located inside hospital
- Emergency access
- On-site hospital ER available to residents
CMS Care Compare
What Families Think
Reviews of this hospital-based skilled nursing and long-term care unit in Colby, Kansas are mixed, with many praising the kindness and professionalism of nurses and fast emergency response, but a notable billing complaint stands out. As a facility attached to Citizens Medical Center, residents have access to on-site hospital emergency services.
The Good
- Nurses described as kind and gentle
- Fast emergency response praised by reviewers
- Staff professionalism highlighted in ER experiences
- Located within an active hospital campus
The Bad
- One report of undisclosed billing charges
- No published pricing information available
AI-generated from reviews and community data.
Citizens Medical Center is a senior living community in Colby, Kansas offering Skilled Nursing / Long Term Care. Amenities include Restaurant style Dining Room, Gathering / Activity Spaces and Housekeeping. Families rate it 3.5 out of 5 across 38 reviews.
About Citizens Medical Center
Citizens Medical Center is a 60-bed skilled nursing and long-term care facility in Colby, Kansas, providing inpatient rehabilitation and ongoing medical care.
Family accounts highlight the responsiveness and compassion of clinical and support staff during acute medical situations. Multiple families described rapid emergency response and attentive care during frightening health events, with one noting that staff "transformed what could have been a traumatic event into a surprisingly positive one." A temporary resident recovering from COVID described nurses and staff as "very kind" and "gentle" during a difficult period. The facility maintains a 3.5 out of 5 Google rating based on 38 reviews, reflecting a mixed overall assessment.
Some families have raised concerns about billing practices and facility design, including unexpected charges for specialist consultations and dissatisfaction with recent parking infrastructure. These operational issues appear to weigh against otherwise positive experiences with direct care delivery.
Types of Care at Citizens Medical Center
Skilled Nursing / Long Term Care
Amenities
Room Amenities
- Cable or Satellite TV
- Emergency Call System
- Private Bathroom
- Private Rooms
- Wheelchair Accessible
Meals & Dining
- Dietary Accommodations (Gluten-Free, Low / No Sodium, No Sugar, Vegan)
- Restaurant style Dining Room
Community Amenities
- 24-Hour Staff
- Gathering / Activity Spaces
- Housekeeping
- Laundry Service
- Medication Management
- On-Site Nurse (RN)
- Security
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Help Me ChooseReviews of Citizens Medical Center
3.5overall · 38 ratings combined
3.5★ on Google (38)
BRENDA MCGINNIS
Mar 2025
Stopping overnight in Colby KS was a huge blessing after my husband had an episode requiring an ambulance call and a trip to the emergency room. Would have never known it was a small town as we were given the best treatment and consideration during a very scary time. From the EMT's showing up in less than 5 min to excellent care by everyone involved, if I could give more than 5 stars, I would!!
Leila Staten
Feb 2025
I required emergency room treatment today, an understandably frightening experience as I am a temporary resident. However, I received exceptional care; the staff's professionalism and kindness transformed what could have been a traumatic event into a surprisingly positive one. I experienced a severe allergic reaction from an insect bite to my face. I want to express my sincere gratitude, especially to Rachel and the three other nurses whose names I unfortunately did not obtain.
Trish
Dec 2024
If you plan on seeing a specialist here DON'T!! The hospital will charge you $89.80 without notifying you that you will be charged. On my insurance plan, I only pay a copay. So this hospital hides these fees because some hospitals will do anything to get their hand in your pocket!!
Graci Coe
Jan 2023
When I got out of my Troubled Teen program I was sent here because I had Covid, while I was there the nurses were very kind to me as well as the other staff. They were very gentle and healing in a hard time. It’s been two years and I still remember the conversations I had with all the staff. Thankyou so much ❤️ All of you for being so kind and gentle with a traumatized teen girl.
Government Inspection History
4 inspection visits in the last three years, 34 citations on file. Inspections are conducted by state agencies on behalf of the U.S. Centers for Medicare & Medicaid Services (CMS).
Aug 7, 2024Fire Safety StandardHealth Standard16 citations
Conduct testing and exercise requirements.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Sep 18, 2024
Have approved installation, maintenance and testing program for fire alarm systems.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Sep 18, 2024
Have generator or other power source capable of supplying service within 10 seconds.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Sep 18, 2024
Develop and maintain an Emergency Preparedness Program (EP).
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Sep 18, 2024
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Sep 18, 2024
Have properly installed electrical wiring and gas equipment.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Sep 18, 2024
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Sep 18, 2024
Inspect, test, and maintain automatic sprinkler systems.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Sep 18, 2024
Ensure proper usage of power strips and extension cords.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Sep 18, 2024
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 16, 2024
Ensure necessary information is communicated to the resident, and receiving health care provider at the time of a planned discharge.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 16, 2024
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 16, 2024
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 16, 2024
Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 16, 2024
Ensure each resident’s drug regimen must be free from unnecessary drugs.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 16, 2024
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 16, 2024
Jun 5, 2024Health Complaint1 citation
Provide safe and appropriate respiratory care for a resident when needed.
Severity J of L: immediate jeopardy, isolatedFound during a complaint inspectionCorrected May 31, 2024
Oct 13, 2022Fire Safety StandardHealth Standard12 citations
Provide enough food/fluids to maintain a resident's health.
Severity G of L: actual harm, isolatedCorrected Nov 5, 2022
Ensure that building systems meet requirements determined by risk assessment procedures performed by qualified personnel.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Dec 8, 2022
Have approved installation, maintenance and testing program for fire alarm systems.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Dec 8, 2022
Ensure proper usage of power strips and extension cords.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Dec 8, 2022
Install corridor and hallway doors that block smoke.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Dec 8, 2022
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Dec 8, 2022
Have proper medical gas storage and administration areas.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Dec 8, 2022
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 5, 2022
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 5, 2022
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 5, 2022
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 5, 2022
Have properly installed electrical wiring and gas equipment.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 8, 2022
Aug 19, 2021Fire Safety StandardHealth Standard5 citations
Install corridor and hallway doors that block smoke.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Sep 16, 2021
Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 30, 2021
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 30, 2021
Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 30, 2021
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 30, 2021
Source: CMS Care Compare, public federal data covering certified nursing facilities, refreshed monthly. Citations range from A (least serious) to L (most serious) on the federal scope and severity scale. Most citations are corrected quickly; review the details and ask the community about anything that concerns you.
Frequently Asked Questions
What types of care does Citizens Medical Center offer?
Citizens Medical Center offers Skilled Nursing / Long Term Care.
Where is Citizens Medical Center located?
Citizens Medical Center is located at 1625 S Franklin Avenue in Colby, Kansas.
What do families say about Citizens Medical Center?
Reviews of this hospital-based skilled nursing and long-term care unit in Colby, Kansas are mixed, with many praising the kindness and professionalism of nurses and fast emergency response, but a notable billing complaint stands out. As a facility attached to Citizens Medical Center, residents have access to on-site hospital emergency services.
How did Citizens Medical Center do on recent health and safety inspections?
Citizens Medical Center had 4 government inspection visits in the last three years, with 34 citations on file according to CMS Care Compare data. The full history, including what each citation was for and whether it was corrected, is in the inspection section on this page.
How can families visit Citizens Medical Center?
Submit the Request Information form on this page to connect with Citizens Medical Center and arrange a tour. Sharing your timeline and care needs up front helps the community prepare for your visit.
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Nearby Communities
Other senior living options within 25 miles of Colby.
