MyLivingChoice

Ciel of Shorewood

1111 E Capitol Dr

3.7(30 ratings)

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Quick Facts

Licensed capacity
41 residents

Wisconsin DHS

Respite care
Short-term respite stays offered on request
On-site salon
In-house hair salon available to residents
Transportation
Community-operated medical van for residents
Therapy services
On-site physical and occupational therapy program

What Families Think

An automated summary of family reviews and public information. Not verified by MyLivingChoice; confirm services, staffing and pricing with the community.

Reviews of Ciel of Shorewood (formerly HarborChase of Shorewood) are sharply divided. Many families praise the front-line caregivers, therapy staff, and social activities, while several others describe serious lapses in daily care, unanswered calls, and unstable leadership. The community appears to have gone through management and staffing turnover that has affected consistency of care.

What reviewers praise

  • Front-line caregivers described as kind and attentive
  • Personalized memory care routines like weekly grooming days
  • On-site PT/OT therapy helping residents regain strength
  • Active social calendar with happy hours and live music
  • Food quality praised by multiple reviewers

What reviewers flag

  • Several reports of understaffing affecting meal service and care
  • One serious report of neglect: soiled briefs and undone laundry
  • Multiple families describe unresponsive management and unreturned calls
  • One report of delayed reimbursement and poor follow-up after a resident's fall

AI-generated from reviews and community data.

Ciel of Shorewood is a senior living community in Shorewood, Wisconsin offering Assisted Living and Memory Care. Amenities include Professional Chef, Restaurant style Dining Room and Outdoor Patio. Families rate it 3.7 out of 5 across 30 reviews.

About Ciel of Shorewood

Ciel of Shorewood is an assisted living and memory care community in Shorewood, Wisconsin, offering personalized support for seniors who wish to maintain independence while receiving help with daily activities. The community also provides specialized care for individuals living with Alzheimer's disease and other forms of dementia through compassionate care, structured routines, and engaging activities.

Residents enjoy a maintenance-free lifestyle with access to personalized care tailored to individual needs, vibrant social opportunities, and exceptional services. The community features chef-inspired dining, wellness classes, and beautifully designed spaces throughout the property. Concierge services and resort-style amenities are available to residents.

Daily life at Ciel of Shorewood centers on engagement and connection, with cultural events, wellness programs, and social gatherings designed to foster meaningful relationships and personal growth. The community emphasizes creating a safe and enriching environment where residents feel valued and connected through dedicated care partners and thoughtfully designed spaces.

The community is situated in the vibrant and scenic heart of Shorewood, providing residents with access to the neighborhood's resources and character. One-bedroom assisted living suites are available for residents seeking this level of care.

Types of Care at Ciel of Shorewood

Assisted LivingMemory Care

Amenities

Room Amenities

  • Cable or Satellite TV
  • Emergency Call System
  • Private Bathroom
  • Private Rooms
  • Wheelchair Accessible

Meals & Dining

  • Dietary Accommodations (Gluten-Free, Low / No Sodium, No Sugar, Vegan)
  • Professional Chef
  • Restaurant style Dining Room

Community Amenities

  • 24-Hour Staff
  • Chapel / Religious Services
  • Gathering / Activity Spaces
  • Housekeeping
  • Laundry Service
  • Medication Management
  • On-Site Nurse (RN)
  • Outdoor Patio
  • Salon / Barber
  • Transportation Services

Activities

  • Arts and Crafts
  • Birthday / Holiday Parties
  • Day Trips and Outings
  • Religious Services
  • Social Activities

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Reviews of Ciel of Shorewood

3.7overall · 30 ratings combined

3.7★ on Google (30)

Book Lover

Aug 2026

via Google ↗

Had a tour with John. He was so personable and funny, but still serious about what Ciel offered for my uncle's care. He put us at ease quite quickly. There was an incident where a couple residents tried to sneak out of the facility, he handled it with patience and care, redirecting them back inside. Truly a professional. During the tour, he was able to answer any questions we had as he showed us around the facility. All together, I would recommend this facility, it was exceptionally clean, organized, the staff were friendly and the amenities are extensive.

Jay

Aug 2026

via Google ↗

Wow this place gave me high hopes but I was gaslit by the nurse and she is definitely unaware of what goes on here and I’m so disappointed in the communication! The new Executive Director knows more than the nurse and she’s only been there a month! Where are you finding your nurses?

Fred

Mar 2026

via Google ↗

Go to ciel of shorewood on Thursday talk black ladies front desk , say give you name and you phone number somebody call you today about two hours , no nobody call two hours , next day still nobody call me , have very bad service .

Amy Muehlbauer

Mar 2026

via Google ↗

Supporting a loved one as they transition into memory care or assisted living is often a challenge. For my aunt, the move had to happen quickly; fortunately, the team at Ciel of Shorewood took this in stride and helped every step of the way to make the transition go as smoothly as possible. The clinical and administrative leaders have been flexible, accommodating, available and candid – always answering questions and following up on things as promised.<br><br>As important, during my aunt’s first month at Ciel, we’ve found the caregiving and housekeeping teams she interacts with daily to be kind, skilled and attentive. I’ve been learning from them how to more effectively communicate with my aunt as her dementia worsens. They’ve become instrumental in helping her live with dignity during this difficult time.<br><br>The other day, I took my aunt to the in-house hair salon at Ciel to get her hair cut and styled – something she hasn’t been able to do in months. Afterward, we stopped in the lobby to join residents from the memory care and assisted living for a happy hour and listen to some live Irish music. It was one of the best afternoons my aunt and I have had together in months – an experience made possible by the team at Ciel.

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Frequently Asked Questions

What types of care does Ciel of Shorewood offer?

Ciel of Shorewood offers Assisted Living and Memory Care.

Where is Ciel of Shorewood located?

Ciel of Shorewood is located at 1111 E Capitol Dr in Shorewood, Wisconsin.

What do families say about Ciel of Shorewood?

Ciel of Shorewood carries a 3.7 out of 5 rating from 30 Google reviews. Reviews of Ciel of Shorewood (formerly HarborChase of Shorewood) are sharply divided. Many families praise the front-line caregivers, therapy staff, and social activities, while several others describe serious lapses in daily care, unanswered calls, and unstable leadership. The community appears to have gone through management and staffing turnover that has affected consistency of care. Reviews on MyLivingChoice come from families who confirmed a connection to the community and appear with the reviewer's first name and last initial.

How can families visit Ciel of Shorewood?

Submit the Request Information form on this page, or contact Ciel of Shorewood directly, to arrange a tour. Sharing your timeline and care needs up front helps the community prepare for your visit.

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Nearby Communities

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Prefer to stay home?

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