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CHRISTUS Good Shepherd Home Care - Longview

103 W Loop 281

4.2(5 ratings)· Longview average: 4.3

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CHRISTUS Good Shepherd Home Care - Longview logo
CHRISTUS Good Shepherd Home Care - Longview, photo 1

Quick Facts

Medicare quality
3.0 of 5 stars

Home Health Compare

Medicare certified
Since 1984
Availability
Staff available anytime, day or night

What Families Think

An automated summary of family reviews and public information. Not verified by MyLivingChoice; confirm services, staffing and pricing with the community.

Feedback on this home health and hospice provider is mixed and based on a small number of reviews. One family praised the quality of nursing care and around-the-clock availability, while another described inconsistent staff reliability and frustration with communication after ending services.

What reviewers praise

  • Nurses described as high quality by one reviewer
  • Staff available any time, day or night

What reviewers flag

  • One reviewer reported inconsistent, unreliable nursing staff
  • One reviewer described poor communication with management after a dispute

AI-generated from reviews and community data.

CHRISTUS Good Shepherd Home Care - Longview is a home health agency serving Longview, Texas offering At-Home Care and Home Health. Families rate it 4.2 out of 5 across 5 reviews.

About CHRISTUS Good Shepherd Home Care - Longview

CHRISTUS Good Shepherd Home Care - Longview is a Medicare-certified home health agency serving clients in their homes since 1984. The agency provides skilled nursing, physical therapy, occupational therapy, speech therapy, medical social services, and home health aide visits.

The agency holds a 3.0 out of 5 CMS quality star rating. Reviewers offered mixed feedback on care consistency and scheduling. Some praised the quality of nursing staff and their availability around the clock, while others expressed concerns about scheduling reliability and the depth of skilled nursing services provided. One reviewer noted mixed experiences regarding whether the agency met expectations for consistent, highly skilled care.

Types of Care at CHRISTUS Good Shepherd Home Care - Longview

At-Home CareHome Health

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Reviews of CHRISTUS Good Shepherd Home Care - Longview

4.2overall · 5 ratings combined

4.2★ on Google (5)

Chris Dunsworth

Sep 2023

via Google ↗ · Report

Here is just my opinion. If all you need is someone to show up when ever they show up and take vitals and leave, this place is as good as any. Low expectations are probably very doable for them. However, if you need schedule highly skilled nursing that is consistent and honest, I would suggest looking elsewhere and getting patient recommendations. I regret hiring them and I am very happy that I fired them yesterday. This is not true of all of the Nurses. 2 seemed quite competent. The others just seemed like people who haven't quite figured out how to get paid without having to show up. But they have figured out that the check is the same whether care about what they are doing or not. Good Medical care is tough to come by and great care is rare. They suffer the same issues here. People who know that they get a check for merely showing up. Honestly... this may just be as good as it gets in this area. "Response to the Response" That's great lip service but it's not reality. If it were reality, then the multiple phone calls that I had with your staff and management prior to making the decision to separate myself would have been effective. Additionally, after having seen comments placed in her my chart about our separation, your honesty is also in question. Maybe your pride is misplaced.

Jase Ware

Feb 2021

via Google ↗ · Report

High quality care. High quality nurses Best team around Always available anytime day or night.

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By submitting, you're okay with us and CHRISTUS Good Shepherd Home Care - Longview reaching out by phone, email or text.Always free for families. You choose which agencies hear from you, and we never rank agencies by what they pay us. An agency we introduce you to pays us a flat fee for the introduction, whether or not you hire them, never you. Those agreements are our only tie to the agencies we list. If an agency stops meeting our qualifications, for example its licence lapses, we stop listing it as an option. How we work · FAQ

Medicare Quality of Care

CHRISTUS Good Shepherd Home Care - Longview is a Medicare-certified home health agency (certified since 1984). The figures below come from Medicare's Home Health Compare program and are updated quarterly. Percentages are shares of patients; higher is better unless noted.

Quality of patient care

3.0 / 5

Medicare star rating

Services offered

  • Skilled nursing
  • Physical therapy
  • Occupational therapy
  • Speech therapy
  • Medical social services
  • Home health aide

What patients say

5.0 / 5 patient survey rating

  • Would definitely recommend the agency79%US 79%
  • Rated their overall care 9 or 10 out of 1089%US 85%
  • Care was given in a professional way91%US 89%
  • The team communicated well85%US 86%
  • The team discussed medicines, pain and home safety90%US 82%

253 completed patient surveys, 21% response rate.

Hospital outcomes

  • Discharged to the community87%US 80%Better than
  • Readmitted to hospital after discharge (30 days) (lower is better)4%US 4%Same as
  • Preventable hospital visits during care (lower is better)15%US 11%Worse than

How patients did

  • Care started within 2 days of referral99%US 94%
  • Patients got better at walking or moving around87%US 83%
  • Patients got better at getting in and out of bed87%US 83%
  • Patients got better at bathing89%US 86%
  • Patients' breathing improved88%US 85%
  • Patients got better at taking medications correctly84%US 81%
  • Patients who had a fall with major injury (lower is better)1%US 1%
  • Patients with new or worsened pressure ulcers (lower is better)0%US 0%
  • Discharge function score met or exceeded expectations56%US 61%

Service area

CHRISTUS Good Shepherd Home Care - Longview reports serving 31 ZIP codes, including Longview, Henderson, Gilmer, Kilgore, Big Sandy, Daingerfield, Diana, Gladewater, Hallsville, Hughes Springs and more. Search by your ZIP code to confirm coverage; agencies that cover it are marked “Serves your ZIP”.

Source: Centers for Medicare & Medicaid Services, Home Health Care Compare and the HHCAHPS patient survey. CCN 457691. National figures are the average across all certified agencies.

Frequently Asked Questions

What types of care does CHRISTUS Good Shepherd Home Care - Longview offer?

CHRISTUS Good Shepherd Home Care - Longview offers At-Home Care and Home Health.

Where is CHRISTUS Good Shepherd Home Care - Longview located?

CHRISTUS Good Shepherd Home Care - Longview is located at 103 W Loop 281 in Longview, Texas.

What do families say about CHRISTUS Good Shepherd Home Care - Longview?

CHRISTUS Good Shepherd Home Care - Longview carries a 4.2 out of 5 rating from 5 Google reviews. Feedback on this home health and hospice provider is mixed and based on a small number of reviews. One family praised the quality of nursing care and around-the-clock availability, while another described inconsistent staff reliability and frustration with communication after ending services. Reviews on MyLivingChoice come from families who confirmed a connection to the community and appear with the reviewer's first name and last initial.

Does Medicare cover care from CHRISTUS Good Shepherd Home Care - Longview?

Yes. CHRISTUS Good Shepherd Home Care - Longview is a Medicare-certified home health agency, so Medicare Part A or Part B pays in full for skilled nursing, therapy and home health aide visits when a doctor orders them and the patient is homebound. There is no copay for covered home health visits. Medicare rates the agency's quality of patient care 3.0 out of 5 stars.

Do I need a referral to use CHRISTUS Good Shepherd Home Care - Longview?

For Medicare to pay, yes: a doctor, nurse practitioner or physician assistant must certify that care is needed and sign a plan of care. Families can call the agency first, and the agency will usually contact the doctor to arrange the order. Ongoing help with bathing, meals and companionship is a different service, non-medical home care, which needs no referral.

How can families visit CHRISTUS Good Shepherd Home Care - Longview?

Submit the Request Information form on this page, or contact CHRISTUS Good Shepherd Home Care - Longview directly, to arrange a tour. Sharing your timeline and care needs up front helps the community prepare for your visit.

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