Chino Hills Senior Living

Sylvia Balich

Oct 2025

via Google ↗

reasonable and helpful staff - I have several favorite caregivers namely Jackie, so hard working and pleasant at same time;Jordan, so accommodating, also pleasant while taking care of my husband when needed; Demi, works hard and shows lots of love; Javier, so pleasant while being accommodating to me and my husband; Diamond, so helpful and gracious when I request help for my husband; Bianca, always a smile while giving my husband his meds; Alejandra, who has the cutest giggle while working in the kitchen; Oh oh... Last but not least, for whom i'm very grateful, Vida Ross, who lends an ear for any little issue I have and makes efforts to follow through... Of course, Julie, who takes the time to listen to my concerns; Jonathon and Lisa, always happy smiles. I also love the ladies at front desk, so friendly and easy to talk to, namely, Ana, Helen, Gloria, Pie and Valerie. Close to my heart and she doesn't know it is Tara, who has a big heart, and Tara truly has her heart in her occupation. Finally , Marissa expresses a lot of energy and joy in her caretaking.

Ally R.

Jun 2025

via Google ↗

Came to visit a family member a few days ago and was very dissatisfied with the way I saw employees being treated. The lady talks to them like they're idiots and it's very obvious on their faces that they are uncomfortable around her. I asked an employee what that lady's name was and I was told it was Julie. I hope Julie sees this review and treats her employees with the respect they deserve. Your business would not be running without those employees, just because you're the manager does not mean you treat them with any less respect. My grandma passed away recently and it makes me sad even thinking about the possibility that Julie mistreats any of the seniors. Edit: Since the owner seems to think that anyone that leaves a negative review is a disgruntled, former staff member, I want to say with 100% truth that I have NEVER worked at the establishment. All I did was leave a review of my negative experience, that is not bullying. If you, as a business owner, cannot handle criticism, then you should not be a business owner. Use these negative reviews to better your business, thank you.

bootybandits

Jun 2025

via Google ↗

Workers are nice and friendly, but the director has a horrible attitude. Overheard how she talked to her employees, not professional, extremely rude. I am not sure what the context was, but the way she talks should not be allowed even if she is on a higher level than her employee. The workers and community are welcoming, but if the director is going to act this way I do not want my grandparents to live here. I believe her name is Julie. EDIT: I was extremely disappointed with the response I received to my review. Instead of addressing the concerns I raised or initiating a constructive investigation into the treatment of workers, your reply immediately assumed that I am a former employee. This presumption not only fails to address the substance of my complaint, but it also seems to dismiss the validity of my concerns based solely on an unfounded assumption about my past association with your company. I would like to clarify that my review was not written out of personal grievances, but rather to share observations regarding the environment at your organization. I’ve witnessed numerous instances where individuals in higher positions have demonstrated aggressive behavior, which I believe negatively affects both the staff and the broader community. While I have also acknowledged the positive aspects of your community and staff, my review was intended to highlight an area that warrants attention, particularly regarding the treatment of those working within the organization. It is important to note that I do not believe the community should be disbanded, but rather that improvements can be made to foster a more positive and supportive environment for all involved. Again, I am extremely displeased by the unprofessional approach to this review. And I ask Google to keep my review public for those to come to their own conclusions. Thank you.

Terry Birdsall

Jan 2025

via Google ↗

Yesterday my sister and I had the pleasure of touring Pacifica Senior home facility. Johnathan Cisneros was friendly, knowledgeable and a great help! We never felt pressured yet he answered all our questions and concerns. The place is immaculate, beautiful and very well run. I could definitely see that my mom would be comfortable there and feel like home. When she is ready to move to a facility we will consider this option.

Cheryl Mothes

Sep 2021

via Google ↗

I searched and interviewed 6 different assisted living homes, and Pacifica was the clear stand-out. As soon as you walk in there are smiling staff to greet you. It looks like a beautiful, bright home! I was very particular in finding the right place for my Mom, so I talked to many of the staff and toured the facility. The Community Relations Director, Georgianna "Georgi" Mendez was SO personable, informative and candid with me. I could tell that she, along with the rest of the staff really enjoyed working there. That says a lot. More importantly, as we toured, I could see the residents enjoying themselves as well. There were no people sitting lifelessly in a hallway, everyone was engaged in some way or another and looked sincerely content. Pacifica is a gorgeous, well-staffed home for seniors. The outdoor space is exceptional and it all resembles an upscale hotel. The apartment rooms are updated and bright, and I know my Mom will be very happy there! There is a huge sense of relief knowing your loved ones will be well cared for!