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Windsor Care Center of Cheviot Hills

3533 Motor Avenue

2.9(28 ratings)

Windsor Care Center of Cheviot Hills — photo 11 / 5

Quick Facts

Room occupancy
Rooms may house up to three residents
Nursing coverage
One reviewer noted no nurse on staff at all times
Location
Close to several major Los Angeles hospitals

What Families Think

Reviews for Windsor Care Center of Cheviot Hills are sharply mixed: several families praise the facility's cleanliness, friendly staff, and physical therapy program, while multiple others report serious neglect, poor communication, and allegations of abuse or assault. The wide range of experiences suggests care quality may vary significantly depending on staff and timing of the stay.

The Good

  • Frequently described as very clean and fresh-smelling
  • Staff often called friendly, attentive, and caring
  • Physical therapy program praised as skilled and effective
  • Valet parking available for visitors
  • Close proximity to major Los Angeles hospitals

The Bad

  • Multiple reports of neglect leading to hospitalization or dehydration
  • Several reviewers cite poor communication and unanswered phone calls
  • One report of sexual assault during a bathing incident
  • One report of no nurse on staff at all times

AI-generated from reviews and community data.

About Windsor Care Center of Cheviot Hills

Cheviot Hills Post Acute is a skilled nursing and rehabilitation facility located in the heart of Los Angeles, California. The community is staffed by a team of healthcare professionals who provide medical and rehabilitative care to residents recovering from illness, injury, or surgery.

Skilled nursing services at Cheviot Hills Post Acute include comprehensive medical monitoring, adherence to treatment plans, and assistance with daily activities designed to support residents' overall well-being and recovery.

The rehabilitation program takes a tailored approach for each individual, helping residents regain strength, mobility, and independence following a hospital stay or medical setback. The facility blends medical technology with personalized recovery plans for each patient.

Cheviot Hills Post Acute emphasizes a safe and comfortable environment for residents while adhering to relevant care regulations, and the facility maintains a rating with Medicare reflecting its commitment to quality care and patient welfare.

Types of Care

Skilled Nursing / Long Term Care

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Reviews

2.9overall · 28 ratings combined

2.9★ on Google (28)

Be Borunda

May 2026

via Google

ATTN Director/Administrator: My mom was to be staying at this place starting this week for rehab care and therapy, but because the ambulance brought her later than expected they were not welcoming from the start being rude that they will leave my mom in her pee until the next morning and no intake process done until the next day. They should've communicated more with kaiser hosptial staff to know if it would be too late and proceed the next day. It was meant for my mom NOT to stay there and the website has COMPASSIONATE there and they were NOT that. Do not leave your loved one here, like kids you have to trust who you leave them with because they are vulnerable and not able to defend themselves. Please have staff that have been through the same thing themselves or with loved ones and that is where compassion will come from because they suffered too they dont just get paid to "care" with a fake smile.

Jorge Torres

Mar 2026

via Google

Windsor Cheviot has excellent staff that really take care of the Patients. Marisela the Administrator is very passionate and care for all her patients and Staff. Social Servieces Lisa is very pragmatic and loves assisting patients with their requests.

Arin Lattimore

Oct 2025

via Google

My mother was just admitted 10/13/25 and today 10/14/25 she said while she was getting a bath by a man he sexualy assaulted her. The police have been called but the man was already gone for the day. My family is getting her relocated immediately. Do not leave your love ones here.

Claudia Gonzalez

Aug 2025

via Google

Great skilled nursing facility. My grandmother was here a few months. All the nurses and staff were very nice and attentive. Stephanie in admissions is the best! She is very knowledgeable and answered all my questions/concerns. She made the process very easy. I toured a couple other SNFs which I was skeptical about, but when I toured this SNF I knew it was the perfect one for my grandmother. My grandmother was not excited about the food but that was expected as she has to follow specific diet. The kitchen did try to accommodate and prepare food that she liked. It’s a clean facility with good amenities. Over all I would definitely recommend this SNF.

Justin Kim

Mar 2025

via Google

Horrible absolutely disgusting the CNAs are rude and unfriendly, one of them actually pushed my brother on the side to move

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Frequently Asked Questions

What types of care does Windsor Care Center of Cheviot Hills offer?

Windsor Care Center of Cheviot Hills offers Skilled Nursing / Long Term Care.

Where is Windsor Care Center of Cheviot Hills located?

Windsor Care Center of Cheviot Hills is located at 3533 Motor Avenue in Los Angeles, California.

What do families say about Windsor Care Center of Cheviot Hills?

Reviews for Windsor Care Center of Cheviot Hills are sharply mixed: several families praise the facility's cleanliness, friendly staff, and physical therapy program, while multiple others report serious neglect, poor communication, and allegations of abuse or assault. The wide range of experiences suggests care quality may vary significantly depending on staff and timing of the stay.

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