1 / 5CMS Care Compare
Reviews for Chestnut Ridge are sharply mixed: some families praise the warmth of nursing, therapy, and support staff, while others describe serious safety and care lapses during rehab stays. The facility is older, with several reviewers noting maintenance and housekeeping issues alongside the human side of care.
AI-generated from reviews and community data.
Chestnut Ridge Nursing and Rehabilitation is a senior living community in Cumming, Georgia offering Skilled Nursing / Long Term Care. Amenities include Restaurant style Dining Room, Gathering / Activity Spaces and Social Activities. Families rate it 3.9 out of 5 across 124 reviews.
Chestnut Ridge Nursing and Rehabilitation is a 150-bed skilled nursing and long-term care facility in Cumming, Georgia. It serves patients recovering from surgery and those requiring ongoing medical support.
Family experiences at the facility vary considerably. Those reporting positive stays consistently praise the friendliness and engagement of the staff across nursing, activities, and therapy departments, noting what one family described as "bright smiles" and genuine care. However, several families have reported serious concerns: inadequate monitoring leading to falls with delayed or absent notification to family members, insufficient rehabilitation effort, and prolonged bed rest resulting in lasting physical decline. These accounts raise questions about consistency in care delivery and clinical attention.
Chestnut Ridge holds a 3.9 out of 5 Google rating based on 124 reviews, reflecting this divided picture. Families considering the facility should ask specific questions about fall prevention protocols, therapy intensity, and how the facility monitors and reports incidents to family members.
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Help Me Choose3.9overall · 124 ratings combined
3.9★ on Google (124)
Billycarnes Carnes
May 2026
My mother unfortunately had to be put in a home ,this facility offered rehab so we had her placed here all the Dr's , nurse's staff , cafeteria to the ganitors were always so nice and the care I thought was great they really took care of Mom but as in anything there is no perfect place and I understand that but all and all I think they did a wonderful job.
Lori DiBoyan
May 2026
Don’t let your family member go to this rehab facility! My dad was worse off when he left the facility. They didn’t even try to get him out of bed for treatment. Treatment was sitting him up and helping him brush his teeth. Because they left him in bed for weeks, his legs began to contracture and he was never able to straighten them again. After leaving the facility, he was basically bed bound because of their lack of care and therapy. Finally, the bill they sent was very expensive when we were told that his stay was covered. None of my calls to nurses were ever returned. Crooks, uncaring staff and terrible therapy. Find another rehab facility!!
Jerry Ventura
Feb 2026
I went in for an ankle replacement at Piedmont Hospital I was sent to Chestnut Ridge for rehabilitation I would say that Chestnut Ridge took excellent care of me with their Therapies and with the staff I would recommend Chestnut Ridge to a friend or family member at any time
Hannah Sisterson
Oct 2025
If I could give no stars, I would. DO NOT BELIEVE the good reviews. My mom stayed here for a couple of days before she was rushed back to the hospital. During the middle of the night my mom fell out of one of their beds. They didn't contact her family. They didn't take her for any x-rays or scans. They told us they did not even know how long she laid on the floor before they found her. They also told us they did not contact us because their phones were down due to storms in the area. My sister got to the facility the next morning and noticed my mom was drugged out of her mind and started investigating. Turns out they had also given her the wrong medication, which they later tried to walk back and say the nurse misspoke about. They wouldn't have said a word if my sister wasn't aware enough to start asking questions. Please, if you have a loved one and you want good care, DO NOT SEND THEM HERE.
James ODell
Oct 2023
Several reviews are so negative and a few over-the-top positive, so here is an honest review of a one week + stay of my mom and what she/I experienced: 1. Staff (nursing, activities, PT, etc) are all very friendly and engaging. Lots of bright smiles, many with quite positive outlooks with interaction. I do think there was care and concern for the well-being of the folks staying there. 2. The location is good, tucked away a bit from the main road. It is older and this shows. There is some attempt to upgrade though overall is in fair shape. 3. Along those lines there are several observations that show a real need for improvements in housekeeping and overall attention to the facility. -Pallets on end against the wall is a fire hazard and, in that same area the emergency exit egress is partially blocked by an old mattress. -Postings peeling off the wall in the guest restroom has dust behind it so it has been in this condition for some time. -There are hanging dust threads in the room where my mother was. That, and in one of the ceiling tiles looks to be evidence of water intrusion. The ceiling tiles throughout much of the building look old (the darker colors in the texture speak to this). Mold and mildew can and will stick in these areas so there is some concern regarding the age of these. -Most recent food inspection rating a 90. One of the items on there was food not being kept warm. We did experience this as, upon delivery into her room food was cold and the next day several residents had diarrhea including my mom. By the time she was released there were large coverings over the food carts to help hold heat in plus this is more sanitary. A work-around to this is to have meals delivered to the common area. -Advertised with 'hotel like accommodations'...may want to rethink this. *Going back to the first one, there is one exception regarding staff who needs to be called out. An older woman at the front desk during the week...a maskhole in the worst possible way. First time I saw her was my 3rd visit and before even a good morning could be uttered she snaps, 'masks are required'. Um, not in the last several days and even that day hardly any staff or residents were poisoning themselves by wearing these plastic masks. I saw her twice after this and again with some wearing and some not, plus she uttered not a single word to me after that initial interaction. So overall it is what it is, an older facility with some opportunities for improvement though a very caring staff to take care of your family member in need. Stay engaged, be there for them, get outside (it is a shame not more get to enjoy the fresh air) and for rehab, give your family member a little homework to do.
4 inspection visits in the last three years, 51 citations on file. Inspections are conducted by state agencies on behalf of the U.S. Centers for Medicare & Medicaid Services (CMS).
Inspect, test, and maintain automatic sprinkler systems.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Apr 20, 2026
Provide and implement an infection prevention and control program.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Apr 23, 2026
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected Apr 23, 2026
Ensure medication error rates are not 5 percent or greater.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Apr 23, 2026
Ensure each resident receives an accurate assessment.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 23, 2026
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Apr 23, 2026
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Apr 23, 2026
Provide safe and appropriate respiratory care for a resident when needed.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 23, 2026
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 23, 2026
Ensure therapeutic diets are prescribed by the attending physician and may be delegated to a registered or licensed dietitian, to the extent allowed by State law.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 23, 2026
Honor the resident's right to be treated with respect and dignity and to retain and use personal possessions.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 23, 2026
Have proper medical gas storage and administration areas.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 20, 2026
Install corridor and hallway doors that block smoke.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 20, 2026
Ensure proper usage of power strips and extension cords.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 20, 2026
Properly select, install, inspect, or maintain portable fire extinguishes.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 20, 2026
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Apr 23, 2026
Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 23, 2026
Conduct testing and exercise requirements.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Mar 19, 2025
Observe each nurse aide's job performance and give regular training.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadFound during a complaint inspectionCorrected Mar 19, 2025
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadFound during a complaint inspectionCorrected Mar 19, 2025
Dispose of garbage and refuse properly.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadFound during a complaint inspectionCorrected Mar 19, 2025
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected Mar 19, 2025
Install a fire alarm system that can be heard throughout the facility.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 19, 2025
Provide properly protected cooking facilities.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 19, 2025
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 19, 2025
Have properly located and lighted "Exit" signs.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 19, 2025
Install corridor and hallway doors that block smoke.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 19, 2025
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 19, 2025
Provide care and assistance to perform activities of daily living for any resident who is unable.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Mar 19, 2025
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Mar 19, 2025
Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Mar 19, 2025
Establish staff and initial training requirements.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 19, 2025
Provide and implement an infection prevention and control program.
Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected Dec 22, 2024
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Oct 5, 2023
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Oct 5, 2023
Provide safe and appropriate respiratory care for a resident when needed.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Oct 5, 2023
Provide appropriate foot care.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Oct 5, 2023
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Oct 5, 2023
Establish an Emergency Preparedness Program (EP).
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Oct 5, 2023
Meet other general requirements.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Oct 5, 2023
Install a fire alarm system that can be heard throughout the facility.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Oct 5, 2023
Have approved installation, maintenance and testing program for fire alarm systems.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Oct 5, 2023
Install an approved automatic sprinkler system.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Oct 5, 2023
Properly install and monitor supervisory attachments on automatic sprinkler systems.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Oct 5, 2023
Inspect, test, and maintain automatic sprinkler systems.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Oct 5, 2023
Provide properly sized and located linen or trash receptacles.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Oct 5, 2023
Meet requirements for the use of electrical equipment.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Oct 5, 2023
Ensure proper usage of power strips and extension cords.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Oct 5, 2023
Provide and implement an infection prevention and control program.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Oct 5, 2023
Have proper medical gas storage and administration areas.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Oct 5, 2023
Provide safe, appropriate dialysis care/services for a resident who requires such services.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Oct 5, 2023
Source: CMS Care Compare, public federal data covering certified nursing facilities, refreshed monthly. Citations range from A (least serious) to L (most serious) on the federal scope and severity scale. Most citations are corrected quickly; review the details and ask the community about anything that concerns you.
Chestnut Ridge Nursing and Rehabilitation offers Skilled Nursing / Long Term Care.
Chestnut Ridge Nursing and Rehabilitation is located at 125 Samaritan Drive in Cumming, Georgia.
Reviews for Chestnut Ridge are sharply mixed: some families praise the warmth of nursing, therapy, and support staff, while others describe serious safety and care lapses during rehab stays. The facility is older, with several reviewers noting maintenance and housekeeping issues alongside the human side of care.
Chestnut Ridge Nursing and Rehabilitation had 4 government inspection visits in the last three years, with 51 citations on file according to CMS Care Compare data. The full history, including what each citation was for and whether it was corrected, is in the inspection section on this page.
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